Unfortunately, our experience at this hotel was disappointing. There was never anyone available at the reception desk. Every time we needed assistance, there was no staff member to speak to, only a WhatsApp number connected to an AI automated response system. What made the situation even more frustrating was that the automated responses were often unhelpful and lacked basic courtesy or empathy. We were never informed in advance that there would be no reception staff on-site and that communication would be handled only through a laptop and automated messages. We arrived at the hotel at 8:00 AM. While we fully understand that early check-in should normally be arranged in advance, there was availability and it seemed possible for us to access the room earlier, even with an additional charge. However, no effort was made to accommodate us. As a result, we had to spend hours carrying heavy luggage because there was no secure luggage storage area available. Security was also a concern. The entrance door remained open, there was no access control, and anyone could enter the building freely. We did not feel that our belongings were adequately protected. When we finally entered the room, there was an unpleasant smell. To make matters worse, during check-out, the tablet that was required for the process had run out of battery, making it impossible for us to complete the check-out procedure properly. Overall, the lack of staff presence, poor communication, the impersonal and unhelpful automated support, security concerns, and operational issues made our stay far below expectations.

Location and modern design

“Very relaxing room”

Nice

Great location Good facilities

“Week stay Vela Blu Boutique Suites”

The property had a good location was clean and easy to access. Check in and checkout were also very easy.

“Ok for a couple of nights”

Coffee capsules in the room, clean, good location. They changed our towels every day.

Location, cleanliness

“PLEASANT STAY”

Great location, we loved the area. Big and clean room.

“HORRIBLE room. HORRIBLE staff. HORRIBLE experience.”

Absolutely nothing. They stole our money.

“Was ok and would return”

Room was ok.

“HORRIBLE room. HORRIBLE staff. HORRIBLE experience.”

Absolutely nothing. They stole our money.

Clean room, clean towels every day, air condition and hot water.

The location

“Old and humidity”

Location

“The suite was a lovely place to be, the room and the bathroom were clean and the check in was easy.”

The room was good — not exactly new, but I didn’t come to sit in the room all day. It was small, but still exceeded my expectations. The bed was especially great: very soft and comfortable, with a warm blanket. The only downside was the very cold floor, so I recommend bringing slippers or warm socks. The shower was excellent, with very hot water. What really surprised me (maybe it was mentioned in reviews, but I didn’t read them) was that the room was cleaned. On the first day I left it quite messy, and when I came back, everything was clean and the coffee had been restocked. The room was a bit damp, but I expected that — I think it’s quite normal for Malta. Opening the window solved the issue. There is also air conditioning in the room, although I didn’t use it. There’s a shop, cafés, pharmacies, and a beautiful promenade all within walking distance. I’d definitely recommend staying here.

“For that price was ok for longer stay i would not recomand”

Good size good location

Great value for money in very good location with lots of transport options and places to eat.

“Service bad”

No body was picking up the call they were just piecing off I don't like such behaviour if I need something and nobody is on reception no one is answering which kind of the service it was

“Everything was excellent ! We wish you many clients!”

Great location, close to both the bus and boat stops. Attentive staff, daily towel changes! Coffee for the coffee machine. They respond very quickly to any requests. The price is wonderful! I want to express my deep gratitude to the staff! We would be happy to come again!