Lisa, Stewart and all the staff (Ben, Matt and Anneke) were outstanding. Rooms were very comfortable and the onsen most relaxing. Short walk through the carpark to the slopes. We had a great time at Active Life and would definitely stay there again.

“We'll be coming back”

Lisa and Stuart are amazing hosts - true hospitality professionals, who are fixated on providing the best experience possible. The outdoor onsen was lovely, the rooms comfy, and the bed quilt is amazing!

The room is clean, location is good, breakfast good, staffs are nice

“Highly recommend staying here if visiting Madarao”

Lisa the manager went above and beyond to make our stay so enjoyable. She could not do enough to make us feel at home, from meeting us and taking our luggage to and from the bus, adjusting our room to add 1 more person and even a surprise birthday breakfast with an amazing birthday cake! Thankyou again🙂

“A stay made very enjoyable by having Lisa as a wonderful manager”

The manager (Lisa) was a person who cared about her guests. She cared that the rooms were comfortable and the guests were happy. The property is close to the ski fields. On our last day the manager drove our luggage up to the bus stop and we walked up - fantastic service!

All the staff were lovely and so welcoming. Facilities were clean and the entire place felt cozy and warm. We would not have had such an amazing trip if it weren’t for Lisa, 100/10 service. Thank you !!

“Active Life is the most welcoming place I’ve ever stayed! We can’t wait come back. Lisa and the team are phenomenal host”

From the moment we arrived, the team at Active Life made us feel welcome and part of the ‘family’. Lisa, who manages the hotel is an absolute gem! She made our stay extra special, helping us with whatever we needed. The hotel is large and perfect for families. It has everything we needed, and the vibe is relaxed. The location is easy access to the ski fields. We can’t wait to come back next year!!

“Warm and Cozy”

We had a family of 3, and the room was excellent, Lisa was great host and welcome everyone. I would definitely recommend anyone wants a homey vibes, they made you feel like your at home.

Great staff, comfortable and close to ski lifts

“A home from home, with snow, beer and good coffee...and exceptional service.”

The hotel is very clean and everything works and the location, being less than a 100m walk to the slope, was ideal. However, the stand out was the staff. Lisa and her team could not do more for us and for that reason alone I will be returning next year,

Staff and management were brilliant and very supportive when I had an injury on the slopes. Lisa was very welcoming and informative of the area, local food and processes of hiring gear and using the slopes etc. We look forward to coming back one day !

“Well… I guess we’ll just have to keep coming back every year.”

The property is so close to the main Madarao lift, the staff (Lisa, Stu, the chef, everyone) go out of their way to make your stay everything it needs to be. Nothing is a problem that can’t be solved. Breakfast included every day is great, dinner and bar on site is good as well (or lots of other options in short walking distance as well). Beds are comfy, rooms are quite large by Japan standards, onsite onsen was great, free use of washer/dryer.

“Absolutely loved our stay”

Location close to slopes, comfy beds, nice onsen, amazing staff, good food.

“Comfortable hotel very close to ski lifts run by the amazing Lisa who made our stay special”

Comfortable room with adequate storage, comfortable bed and pillow and a nice view over the valley. Nice breakfast and dinner (which we had included) but if you are staying more than a few nights, you'd want to try some other dinner options. Dinner menu had several Japanese options and then a couple of specials. Really loved the apple pie. Hotel unexpectedly had a hot pool which unfortunately was not very hot at 5 pm (apparently needed to use later). Location is a very short walk to the ski lifts and the Madarao Hotel Onsen - which was excellent to use. Lisa and her staff were excellent to deal with and I loved the yes attitude. We asked for a dry rack and extra lamp for the room and Lisa provided immediately. Also really liked that Lisa would organise your luggage to be collected from the bus stop and taken back to the bus stop so we didn't have to drag our bags on the 3 min walk in the snow. Will stay again when we go to Madarao.

“Although our stay wasn’t too long, we thoroughly enjoyed it! The room was great and had the comfiest bed, the restaurant”

Great atmosphere and facilities

“Good fun. Staff were helpful”

Hot tub On site bar and diner. Food prices were good.

“Location and very friendly staff”

Location and bar service. Meals good Staff very friendly

“Great value and I would stay there again.”

Good value for money and very helpful staff. Breakfast was great and very close to several bars and eateries.

“Great stay in Active Life Madarao”

The hotel is close to the lifts, just a short walk to them and also conveniently located close to restaurants. Breakfast was freshly cooked with lots of options. We also booked for dinner which was great and the apple pie was a stand out. There is an on-site bar which is a good place to hang out and chat to other guests. The room was a good size, plenty of storage and the bed was super comfy. You were made to feel super welcome the minute you stepped in and Lisa and her team were amazing and couldn't do enough for you. Would definitely recommend and would definitely stay again.

Lisa and her staff really go above and beyond - from answering various mails before arriving to helping with advice and recommendations whilst there they were just great. I asked for a floor fan in my room and there was one there upon arrival. Breakfasts were good - not a huge selection but all you need before a good day on the slopes. Location is very close to hill - short walk up and you can ski back to the door. The onsen was a great way to relax at the end of the day. Rooms are much bigger than normal Japan hotels and the bed and sheets were super comfy.