“To whom it may concern, I am writing to you in regard to our pitiful stay at SEN NO UMI hotel https”

To whom it may concern, I am writing to you in regard to our pitiful stay at SEN NO UMI hotel https://senoumi.jp/ in IZU. We stayed for THREE nights in SEN NO UMI - IZU and I find it hard to start and express the level of disappointment and disgust I feel as a guest we have felt while staying in this lame / poor level hotel. Before describing the horrible time we had for three long days, due to the disadvantages of this horrible hotel, I would like to note that all that will be stated as follows are backed up by photos. SEN NO UMI hotel, although described as a 3-4 hotel is nothing but a 2 stars hotel, if one would like to be generous, and a lame Guest house for 20 something backpackers if one wants to give an honest description. And I will say HORRIBLE!!!!!!!! Having been living in Japan for over 20 years now, this is the FIRST TIME EVER I stayed in a hotel of which I could not figure whatsoever, the price I was asked to pay for such a dubious experience! SHUTTLE SERVICE 1. Although an email was sent on the morning of our arrival informing the hotel that our time schedule had changed (I have the email with the date and time to confirm we asked the hotel to change the arrival time in advance), NO ONE was waiting for us at the station. After calling the hotel, firstly I was scolded by one of the staff, and only thereafter was told that they are "willing" to send us a shuttle service to pick us up from the station to this "lovely" hotel. THEN even though Izu-Inatori station has two exits: one with NO stairs, and the other with plenty of them (!!!!): the pick up service did arrived, but for some unknown reason, chose to wait for us at the one which has plenty of stairs (this was the first time I started to get suspicious about the quality and nature of the hotel, not only for having lived in Japan for so many years, but also because I have my own small business which affiliated with overseas tourism to Japan).