“Top Hotel Good service best Staff”

Friendly staff

“Excellent stay and excellent management.”

Heaven in every way. Excellent management. Accommodating and professional management. It felt so warm, welcoming and sincere. Beautiful interior and so much detail and finesse.

“Exilnt”

Thanks

“Super luxurious”

We were made to feel special and our stay was super comfortable.

“The staff were excellent and nothing was too much trouble for them”

The property was in the most amazing location and it had incredible facilities

Beautiful property and amazing location and views

“Great place, but the experience was spoiled by being rushed off the property at checkout.”

All great, including staff and breakfast, except being kicked out of property at check out after being pushed for paying a late check out fee and tentative of paying an additional night.

I was very impressed with my stay at Grand Lux Hotel in Hermanus. The service was outstanding, and I’d especially like to commend Thembi and Janisha for their exceptional hospitality. The rooms were spacious, comfortable, and beautifully maintained. It’s clear that a lot of attention to detail goes into the upkeep of the property, which really enhances the overall experience. The only area I would suggest improving is the high tea. At R300 per person, the offering felt a bit limited and could benefit from more variety. Overall, it was a wonderful experience. I would definitely recommend this hotel to couples looking for a relaxing getaway.

“Pleasant stay with beautiful views”

Beautiful views and friendly, helpful staff

“Good, the staff were excellent esp silly Thembi - such a hard worker.”

The room

“Thembi was just amazing , very professional”

Way beyond expectations

“Perfection attained”

There is nowhere I have ever traveled where a small team has made such a supreme effort to attain "perfection". From the personal welcome, meet and greet, familiarisation and settle-in, to the noticeable touches ... this is a surperb destination. My room, immaculate for four days, ice bucket filled, fresh fruit, turn down with choc on pillow ... attention to detail lacked nothing. Brekky was superb. Personal, personal, personal ... all the way. Wow!

“Wonderful stay, with very friendly and helpful staff”

“All too short a stay”

Immediately following booking I received a pin drop from the hotel, on arrival we were met by 3 members of staff and given a tour of the very expansive property while Albert took our luggage to our room where a glass of sherry awaited us. The room was wonderful with a lovely balcony area and view over the sea and mountains. Such excellent attention to detail from truly wonderful staff made our short stay really delightful. We could not recommend this boutique hotel highly enough and would have loved to have stayed another few days.

Size of room

Thank you to all of the staff that made my brief stay at The Grand Lux so wonderful. The hotel is beautiful, made even better by the amazing staff. Thank you again!

“I think the hotel should be advertised as a B&B, as I think at present it’s misleading.”

The hotel is lovely and clean and great sea views. Good secure parking and you feel safe as well. Breakfast was good, albeit a bit slow but that’s due to everything being done fresh for you. Staff are nice. Pool area is nice but small with only 4 sun loungers.

The Staff were very friendly helpful and attentive.

“Wonderful”

Staff were incredibly friendly, helpful and professional. Clearly had so much pride for what they do and the service aspect especially. Thembi was superb and was so helpful and thoughtful looking after my daughter when she’d been unwell all day. She went out of her way to check on her , squeeze her fresh juice, and more. The hotel is a beautiful old style with some incredible luxurious old Hollywood style touches from many years gone by.

“Very bad!”

Room is ok, but no aircon, full of misquotes and management did not care