Canopy by Hilton Hangzhou West Lake
No. 2 Guohuo Road
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Why people book this hotel
“the location and hospitable part of the staff”
“Good location a short walk from West Lake”
“Superb room with every possible amenity”
“Excellent room facilities”
“Very pleasant staff”
“Good breakfast and friendly staff”
“The room was really clean”
“All staff were welcoming and we were always greeted with smiles, including the c…”
“Excellent buffet breakfast with Western options”
“Breakfasts are fine”
Overview
Canopy by Hilton Hangzhou West Lake has free bikes, fitness centre, a garden and terrace in Hangzhou. The property features a bar, as well as a restaurant serving European cuisine. The accommodation features room service, a 24-hour front desk and currency exchange for guests. The daily breakfast offers buffet, à la carte or continental options. Wushan Square is 1.7 km from the hotel, while Lingyin Temple is 8.2 km from the property. The nearest airport is Hangzhou Xiaoshan International Airport, 27 km from Canopy by Hilton Hangzhou West Lake.
Traveller reviews
Kai Kee
family_with_children
May 17, 2026
the location and hospitable part of the staff
John
couple
April 20, 2026
“Nice hotel near West Lake”
Great hotel. Good location a short walk from West Lake. Superb room with every possible amenity. Very impressed. Excellent buffet breakfast with Western options. Very pleasant staff. Highly recommended.
ANDREJS
solo_traveller
April 4, 2026
Amazing
Juhui
family_with_children
January 7, 2026
“All good”
Location is convenient
Mathieu
family_with_children
October 7, 2025
Good breakfast and friendly staff
Jessica
solo_traveller
September 13, 2025
“Close to the west lake. Value for money”
Great location, but always heavy traffic.
Alecksey
couple
May 4, 2025
The hotel is good. Breakfasts are fine. The location is good as well.
Jeanne Laila
family_with_children
April 29, 2025
The music from the Clubs beside the hotel is audible from the room.
Zanne NG
family_with_children
January 23, 2025
“Excellent hotel, highly recommended”
Excellent room facilities. Loved location, the free daily cocktails. The super friend tour coordinator located at lobby. For 5 hr car around Hangzhou only US$50. For whole day to wuzhen n xizha US $100 and to airport for 5 plus 10 luggage is only $250..
Seng Chee
family_with_children
January 5, 2025
“Good location. Room layout can be better.”
The hotel staff were all very efficient. It is close to Xi Hu and its attractions. It is also near to shopping malls and one will not lack choices in terms of food.
Nicholas
family_with_children
December 8, 2024
Room was spacious, had everything.
Betsy
solo_traveller
November 28, 2024
The location is great! It's a short walk to Xihu! The room was really clean. I love how the hotel provides a Dyson hairdryer and toilets are equipped with bidet! The decor of the hotel is really pretty, you can see how much effort they put into the space. Best part is, there are free cocktails for the night at the lobby bar! :)
Min
solo_traveller
November 23, 2024
Staff are very helpful and location
Nick
couple
November 9, 2024
“Nice hotel but I pay to sleep and didn’t get much of that!”
Modern rooms in a good location
Corrie S888
family_with_children
November 8, 2024
Had great stay. Good location
baobei
couple
September 16, 2024
“Amazing welcoming and helpful staff, Joey and Dragon”
Check in male staff, Joey and bellboy Dragon were amazing, they went the extra mile to make our stay perfect Joey took initiative to help me out as I cannot read Mandarin well. Dragon helped us under the hot sun without complaints, and even offered tips on where to explore Hangzhou. All staff were welcoming and we were always greeted with smiles, including the cleaning lady on 12th floor!
Kiichi
extended_group
August 2, 2024
“Very Good!”
The room was very clean and comfortable. Also design are very impressive! Thanks.
JOR YIN
couple
July 9, 2024
“Pleasant stay. Highly recommended”
New and clean
Joanne
family_with_children
January 3, 2024
Clean and big room. Very comfortable bed. Very convenient location. Bathroom is big
CHIN WEI
family_with_children
December 24, 2023
Modern Design Hotel, faciliate all very good with Dyson hair dryer in toilet.
Facilities
Accessibility
Wheelchair accessible
Activities
Fitness, Hot tub/Jacuzzi, Fitness centre, Pub crawls, Bike tours, Themed dinner nights, Happy hour
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Restaurant, Bar, Breakfast in the room, Breakfast options, Wine/champagne, Coffee house on site, Kid meals
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation
General
Bicycle parking, Safety deposit box, Non-smoking throughout, Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms
Internet
Internet services
Outdoors
Sun terrace, Garden, Terrace
Parking
Parking, Free parking, Parking on site, Parking garage
Safety & security
24-hour security, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Concierge service, Daily housekeeping, Valet parking, Currency exchange, Tour desk, Luggage storage, Express check-in/check-out, Ironing service, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities
Deluxe Canopy Room with City View
The double room offers air conditioning and a tea and coffee maker. The unit has 1 bed.
Deluxe King Room
The double room provides air conditioning and a tea and coffee maker. The unit offers 1 bed.
Deluxe King Room with Balcony
The spacious double room provides air conditioning, a tea and coffee maker and a balcony. The unit offers 1 bed.
King Room
The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.
Deluxe King Room with Lake View
The triple room features air conditioning and a tea and coffee maker. The unit has 1 bed.
Deluxe Twin Room
The triple room features air conditioning and a tea and coffee maker. The unit has 2 beds.
King Loft
The triple room features air conditioning and a tea and coffee maker. The unit has 1 bed.
Premium King Room
The triple room offers air conditioning and a tea and coffee maker. The unit has 1 bed.
King Suite
The suite provides air conditioning and a tea and coffee maker. The unit offers 1 bed.
Hotel Policies
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