staff wass amazing, the room was very cute, breakfast was ok as well. staff was also very helpful in offering us a ride when needed. will come back if possible

“Unforgettable Ski Trip at Phoenix Hotel”

I like everything including the breakfast, staff and room size. We didn't drive a car and use their shuttle service to all booked restaurant, supermarket and ski field. The location is excellent as only few minutes drive to all area. Big room for a king size bed and other living room to arrange our two big luggage and to do everyday warmth up exercise before our ski. Shuttle bus service and easy to book and nice driver.

“Great hotel, excellent facilities, well organised and friendly staff”

Friendly staff

“Perfect for ski trip in Happo”

Really helpful staff - when you check in, they connect you to their WhatsApp account, and you can ask for things, bookings, lifts, etc. First rate breakfast - important for ski days!

“Fabulous place with exceptional staff”

Very comfortable with exceptionally helpful staff. The shuttle service is so valuable and works brilliantly.

“Basic hotel close to the village (but not within walking distance)”

Good location and the hotel will shuttle you around the village as needed so it's quite easy to get around.

“Excellent hotel close to lifts and the main village.”

Amazing Hotel with excellent delivery to and from the ski lifts at Happo One and Iwatake each day. The breakfast menu was great and the room size was very good. The in-house Onsen was very clean and relaxing.

“I’ll be back”

The shuttle service is amazing. Worth its weight in gold

“A wonderful stay”

The friendly helpful staff, the shuttle service to restaurants and the village well and truly compensated for being slightly out of Happo one villlage. The Onsen was so relaxing and the atmosphere very relaxing.

“Excellent”

The staff were very helpful. They booked all our restaurant meals which were fabulous and reasonably prices and they chauffeured us where we asked at a moment’s notice.

“There is a reason why the phoenix is classed as one of the best. We will definitely be staying here again when we come b”

The team went above and beyond for us during our stay. The rooms to some might seem tired. We appreciated the charm, character and the local touch. Breakfast was superb!

“Fantastic”

The staff where so helpful and friendly, everything was super lovely I had a great stay.

Mist sauna hot bath and breakfast

“The staff are incredibly friendly and overall it was great”

Comfortable spacious and good location

I was overall happy with the hotel and location. The room was surprisingly big and I liked the onsen. The breakfast was nice and they provide a shuttle to lifts but you can actually walk over (10min) to one of the base lifts, pretty easy. However, it's a bit secluded from the main town (15min walk) and it's uphill so be ready for a little workout if you go shopping/dinning.

“We would go back every year- we felt at home, looked after, fed and totally spoilt. Loved every minute.”

We loved our stay- we are a family of 4 and took 2 rooms in the hotel as opposed to the chalet. It was clean, comfortable, staff bend over backwards for you and the facilities for pre/ post skiing were perfect- the warmest boot room ever! We had shuttles all over the resort whenever the staff were free to help us they were amazing. I have never been so upset to leave such a brilliant hotel crew! Mimi’s degustation, the Italian crew in the restaurant and cocktails (Dante- best cocktails we’ve had!)

“very nice”

warm staff

Comfortable fluffy blanket and memory foam like pillows. Spacious room, free nespresso pod coffees. Chauffeur shuttle to and from base camp and other resorts (if available). Masa (driver) was awesome! Good shower pressure and temperature! Breakfast ala carte was delicious!

“Great stay over all”

Love our room. We chose the share-bath room type by accident, but in the end it didn’t bother us. The public hot bath and shower are very clean, we didn’t see another guest while using it. The staffs are very friendly and helpful. Breakfast are great, and the restaurant Mimi at the hotel is beyond excellent.

“Comfortable & location great.”

We enjoyed our stay here very much but unfortunately there is very little ‘off piste’ connection with other guests & we believe that the cost of drinks from the bar are prohibitive for most guests. There is a delightful lounge but no one using it?? There were no vending machines for cold beer or an area you might even take your own super market bought drinks & share some conversations with others. The meal at Mimi’s was awesome but thought that the extra cost of wine should have been included as are in most ‘degustation’ menus these days. The Italian staff were delightful. Dry room excellent as is free use of laundry.