“Best service and best view from our hotel room”

We are happy with our stay even just 1 night, the one in receptionist, I’m sorry I forgot his name, but his english is excellent (which is rare to find) he’s very helpful and kind. The hotel arranged our shuttle to bus station even we noticed them in a short time. Best service ever!!! Thank you so much🙏

“We felt welcome and staff was very helpful in all our queries.”

Situated close to ski resorts. Breakfast buffet was awesome.

Excellent staff, fabulous location, beautiful hotel.

The staff were amazing and the facilities were great. It was also central to the ski resorts.

Location and facilities

“Beautiful hotel and great staff”

The property is beautiful and well maintained. The staff were extremely kind and accommodating. The shuttle pick up is efficient and we were able to get from the station to the hotel with ease. The rooms are spacious with clean bathrooms, and the lockers for skis / snowboards were helpful.

“Accommodating Staff and Perfect location”

The staff were incredibly helpful from way before our arrival helping us plan the best route there from Tokyo and even afterwards helping me in finding a missing item I left on a bus in the area. They went above and beyond. The rooms were spacious, quiet and clean and they had shuttles to the ski lifts which were very easy to use and not too far from the town for restaurants.

“Good location and good hotel.”

Average breakfast. Not a lot of variety and no egg station.

The Japanese staff were lovely and very helpful. The location to one of the lifts was also good

“Overly positive”

Absolutely everything

Sleeping attire

“Overall, a great hotel and I would recommend to others to stay there.”

This hotel exceeded my expectations for a three star hotel. The staff are lovely and the rooms overlooking the park are great (only a little dated). It’s great having the restaurants and shop on property. The lodge had yummy food and the shop had some great brands, including North Face. It was good having a laundry available to use onsite too.

“Lovely old style hotel. Rooms very comfortable and service very good.”

Location is great for access to all the ski resorts - just a short drive.

“We had a great stay and would recommend the hotel.”

Lovely hotel, very helpful staff, good location, room size was great, hourly free ski shuttle bus picks up from the hotel, great buffet breakfast, ski hire from the hotel itself was super easy and they were great with changing boots. There were a number of places to eat nearby and I would recommended ‘The Pub’ for great variety and value for money (you can’t book and the wait was around half hour) Also recommend Morino Pizza delivery (order through WhatsApp and they deliver to your room in the hotel with cash or card payment via WhatsApp phone call - large and yummy pizzas)

“Very bad value for money.”

Bad value for money. No hotel own shuttle. Limited food options at only one restaurant. Staff generally good but one staff at the reception desk was not helpful and seemed clueless with things

“Would stay here again and again”

Everything was so clean and well kept. Huge range of toiletries provided and amenities including free coffee and an ice machine. Daily housekeeping was also provided. Hotel breakfast was amazing and especially convenient for early mornings before hitting the slopes. To top it all off, all of the staff were extremely helpful with anything we asked of them, from ski gear rental to booking taxis on our behalf.

Location is good, and they provide food facilities like hot springs. You should try the spa, Lily is really good!

Luxurious hotel , clean, great cuisine, very courteous and helpful staff ?in particular. Mr R. Dhamala

Enjoyed my first time in Hakuba experience. The hotel, staff and breakfast were lovely. Thank you!

“Loved it!”

Spacious rooms Lovely foyer, very welcoming Good variety at breakfast Loved the onsite onsen