“Great location and wonderful accommodation.”

The traditional "tatami" suite was absolutely lovely, peaceful and serene, and made even better by the futon sleeping arrangement which was surprisingly comfortable. Add to this the private onsen and our three day break was everything we could have wished for.

We really enjoyed our stay at Yamagaso. The staff is kind, the rooms are spacious and very clean; everything was spotless. We also loved the gardens, they are stunning!

“Great stay, lovely staff.”

Traditional, tucked away and lovely.

The onsens, the location, the authenticity of the hotel (surrounded by nature)

“Excellent place to stay and would stay again!!”

Beautiful place to stay, great gardens, the private onsen was fantastic, the room was an excellent experience to stay in! The staff were great!! The food was unbelievable!!

“Do not stay here. Absolutely awful.”

Not a lot. Avoid. £950 for 2 nights, no food included. Like sleeping on the floor of a tired caravan in wales. Pathetic.

“The perfect escape from the city”

Fantastic room and baths, including one for private multi-person use. Super friendly and helpful staff.

“Lovely ryokan with extremely hospitable staff”

The location was very convenient, just a short walk from the station where direct trains from Tokyo arrive. The gardens were so beautiful, the hut was cosy and comfortable, and the onsen was very enjoyable, but the best part about our stay was the hospitality of the woman who served us. Without speaking much English she managed to make us feel so welcomed and went out of her way to make sure we’d have a pleasant stay! Everything felt really authentic!

“Oversold”

Good location, friendly staff

“Fantastic, traditional stay. We loved it!”

We stayed for one night and it was exactly what we were after. An authentic Japanese Ryokan. We loved our slightly bossy Japanese host. Our Japanese is terrible and her English was limited but we got by. She was very kind to my teenage son. The food was traditional and authentic. Did we love it all? No, but we wanted to try a traditional meal. There was plenty of miso and rice to fill my son up when he didn't want to try the more adventurous dishes. The beds were comfy and everything very clean. We loved the clothing you are given to wear around the hotel and enjoyed the single sex baths and the family bath (which is available anytime, as long as it isn't being used by other guests). The garden is beautiful and its a great location - easy walk from the station and shops.

“A place to experience real Japanese hospitality, relax in onsen and savour delicious meals”

We chose Yamagaso for our first night in Japan and it turned out to be the best place we stayed during the entire trip. What I loved most about this traditional ryokan is the atmosphere: each room is actually a separate cabin set within a beautiful, calm garden, which makes the whole property feel incredibly intimate and peaceful. The highlight of our stay was the semi-private onsen, where you can enjoy the baths together as a couple or with your family—perfect for relaxing after a long day of travel. The kaiseki dinner and traditional Japanese breakfast, both served directly in our room, were exceptional and made the experience even more special. The staff were wonderfully helpful, both at reception and during meals, taking the time to explain each dish in English so we could fully appreciate the cuisine. Overall, Yamagaso was the perfect introduction to Japan—a serene and authentic retreat right in the middle of busy Hakone. Highly recommended.

Great place for a relaxing stay in Hakone. The amenities are great and service is very nice with attentive and helpful staff. We really enjoyed the experience

“Autentic place, but too expensive to value.”

overpriced hotel and far too turisty in Hakone

“It’s definitely overpriced”

The garden and the onsen is lovely. The house can be quite cold when the weather is chilly, the breakfast could have been much better : (

“Excellent experience!”

We had a wonderful stay at the 山家莊hotel this weekend, the crew were super friendly and helpful, especially the lady who was taking care of our meal and room, she treated us very well with warm heart, it feels like being taking care of by grandma. The room and food were classic Japanese style , there were really a lot of food, the wagyu shabu shabu, fish sashimi and eel hotpot were very delicious!

“Beautiful place but their customer service is in serious need of update.”

It’s undeniably pretty, a very cute setting with small traditional pavilions scattered inside a Japanese garden.

“It’s a quaint rayoken with a private onsen that we loved”

Loved the serene atmosphere and the quiet surroundings. An experience of a traditional japanese home stay like no other

This was definitely the highlight of my Japan trip. It was an astounding Japanese garden and traditional house in the middle of Hakone. It was quiet and when you go outside you’re greeted by a river and astounding mountain view side. The cabin is quite large and surrounded by ponds and trees. The futon was comfy and the AC was effective driving the cold away. I’m very sad leaving the kotatsu behind. The kaiseki meals are delicious and quite a bit as well I’m always full and haven’t finished the meals.

“It was ok, but I can’t pass the smell. Low value for money”

Japanese old-fashion establishment. Staff were very kind.

I loved everything about Yamagosa, It was truly a small slice of authentic japanese paradise. The inner grounds of Yamagosa were beautiful from the gorgeous pathways through the gardens to the trickling sound of water throughout the grounds.. The private onsen bath catered to my partner and I having Tattoos, and the staff went above and beyond to make sure you were comfortable. The perfect place to unwind and relax..... 10 out of 10