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Matsuzakaya Honten

Ryokan

Ashinoyu 57

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hotel

Why people book this hotel

Friendly staff
14 mentions

Exceptional historic ryokan with a fantastic staff

Great service and extremely polite staff

Comfortable rooms
11 mentions

The room and private onsen was authentic and great, and the dining experience wi…

Spacious room

Clean rooms
2 mentions

Everything was clean and well organized, the food was incredible, and the room w…

Very quiet and clean facilities

Good value
1 mentions

It’s absolutely worth it

Breakfast available
1 mentions

After sleeping well on our enormous bed we had a traditional multi-component bre…

Pool
1 mentions

The staff was 10/10, the sauna and the pool were incredible, and the room was be…

Overview

Matsuzakaya Honten offers a hot spring bath and free private parking, and is within 14 km of Hakone-Yumoto Station and 42 km of Shuzen-ji Temple. Among the facilities of this property are a restaurant, a 24-hour front desk and luggage storage space, along with free WiFi throughout the property. Guests can use the public bath and the open-air bath, or enjoy mountain views. The units in the ryokan are fitted with a coffee machine. There is a private bathroom with bath in some units, along with bathrobes, slippers and a hair dryer. All units will provide guests with air conditioning, a safety deposit box and a flat-screen TV. Guests at the ryokan can enjoy an Asian breakfast. The ryokan is located in a geothermal area, with a number of hot springs nearby for guests to relax in. Guests can also relax in the garden or in the shared lounge area. Kowakudani Station is 5.4 km from Matsuzakaya Honten. The nearest airport is Oshima Airport, 79 km from the accommodation.

Traveller reviews

T

Tor Damian

extended_group

June 13, 2026

10

A truly exceptional traditional ryokan that's been around for over 360 years. Highly recommended.

Exceptional historic ryokan with a fantastic staff. The room and private onsen was authentic and great, and the dining experience with local foods prepared in the traditional way was a real treat. It's hard to overstate how good the service and atmosphere is.

V

Vladyslav

couple

May 5, 2026

10

Exceptional experience in historical place. Strongly recommended!

Great service and extremely polite staff!

R

Richard

couple

April 28, 2026

9

Beautiful place. Lovely people and really convenient to get around the area. Would recommend

Fabulous service. Amazing dinner. Private Onsen. Complimentary drinks.

A

AI HUA

couple

April 28, 2026

10

Comfortable and relaxing .

Staff were very helpful and always smiling. They helped to carry our luggages . Chef was very accommodating to our diet constraint and even made a last minute change upon request; very talented. Different kaiseki menus for dinner . Spacious room . Complimentary drinks , beers and very light snacks . Very peaceful and quiet stay .

F

Filippo

couple

April 23, 2026

10

Everything

T

Thomas

couple

April 20, 2026

10

Top indulgent Japanese hotel with private onsen

Truly the most exceptional hotel we have ever stayed in, perfect for ending our two week holiday to Japan. We were greeted with tea and light snacks by the friendliest staff, and were show to our room (which was really four connected rooms included a geothermally heated onsen in our bathroom). We helped ourselves to complimentary snacks and drinks in our room and changed into our Yukatas. Downstairs, we made use of the complimentary alcoholic drinks bar and sat on comfy sofas listening to soft jazz watching the trees in the garden. We then made use of the private outdoor onsen and headed for our included 8 course meal which was totally stunning, allowing us the opportunity to try a whole array of different Japanese cuisines. After sleeping well on our enormous bed we had a traditional multi-component breakfast and bade farewell to the loveliest hotel.

M

Mary

couple

April 19, 2026

10

Relaxation in a traditional environment, warm spring baths, excellent food and staff that are hospitable and friendly.

Everything, it was a unique experience.

N

Nicola

solo_traveller

April 16, 2026

9

The food, onsen and staff were fantastic. A very relaxing getaway once I arrived.

R

Rinat

couple

March 27, 2026

10

The stay was amazing! Overall, it was an unforgettable experience.

Absolutely incredible! The service was 10/10, the food was perfectly customized for us, and the staff were amazing. The peaceful atmosphere and the overall experience were truly one of a kind. Everything was clean and well organized, the food was incredible, and the room was large and spacious. I’ve never experienced anything like this—highly, highly recommended!

S

Silvana

extended_group

March 18, 2026

10

Of my entire 3 week trip in Japan, this was the best hotel I stayed at. The staff was 10/10, the sauna and the pool were incredible, and the room was beautiful,everything was perfect. I would come back without thinking twice. It’s absolutely worth it. Thank you for everything.

F

Fong

couple

March 5, 2026

10

Ryogan dream

Everything. The open-air natural onsen in our room was so relaxing. The service was exceptional, friendly but not overwhelming. We were so well fed and well looked after. Would definitely come back!

J

Johanna

couple

January 20, 2026

9

Very quiet and clean facilities. The meals were exceptionally tasty and carefully prepared, it felt like a luxurious meal. The public bath was relaxing and calm, the room was very big and comfortable we appreciated the free drinks in our room. It is a good idea to have a small shop and offer local souvenirs to be able to support local businesses in the area.

J

Jeongmin

couple

January 9, 2026

10

All staffs are very kind and friendly. They were care about all about the customer what there need it.It made me happy that you remembered everything I said. I visited on my birthday, and thank you so much for celebrating it so warmly. I would definitely come back ❤️

K

Kelly

couple

December 28, 2025

6

Expensive but authentic.

The property is unique and the history is fantastic to learn about. The fact you have an onsen in your room is great.

J

Joey Chew Ruo

extended_group

December 25, 2025

10

Absolutely amazing

Everything! From the service, the food, the room to the private onsen. MIND BLOWING!

N

Nathalie

couple

December 10, 2025

10

Beautiful traditional hotel with private onsen

The style, the room…beautiful place.and the staff.

U

U-Glen

couple

October 23, 2025

10

Very enjoyable, loved the onsens.

The private onsens - they were very warm, in a beautiful outdoor setting and available to book for free (unlike some other ryokans where the public ones are free but the private onsens only available for an additional fee). Meals were also very good.

A

Augustin

couple

October 2, 2025

6

Good onsen but value not great

Very nice and polite staff

A

Agnes

couple

June 11, 2025

10

We felt like we were in a comfortable bubble the whole time we stayed there.

We loved our room - it was spacious but cozy, traditional but also modern at the same time.

E

Emily

extended_group

May 11, 2025

10

Fantastic!

Everything- very beautiful ryokan with fabulous facilities, fantastic food and lovely staff. Then Onsens were great.

Facilities

Activities

Massage, Hot spring bath, Open-air bath, Public Bath, Back massage, Neck massage, Foot massage

Entertainment and family services

Board games/puzzles

Food & Drink

Wine/champagne, Breakfast options, Special diet menus (on request), Restaurant

General

Non-smoking rooms, Non-smoking throughout, Air conditioning, Designated smoking area, Heating, Allergy-free room, WiFi available in all areas

Internet

Free WiFi, WiFi, Internet services

Outdoors

Garden, Terrace

Parking

Parking, Free parking, Parking on site, Private parking

Reception services

Invoice provided

Safety & security

Key access, Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property

Services

Shared lounge/TV area, Daily housekeeping, 24-hour front desk, Luggage storage

Exective Family Room with Hot Spring Open-Air Bath "Gyokoso"

This family room features a private open-air bath. The spacious family room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The family room offers a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit offers 2 beds and 2 futons.

Max 4 guests 75 1 bedroom 1 bathroom
Exective Family Room with Hot Spring Open-Air Bath "Sensintei"

Guests will have a special experience as this family room features a private open-air bath. The spacious family room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The family room offers a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit offers 2 beds and 2 futons.

Max 4 guests 92 1 bedroom 1 bathroom
Luxury Room with Tatami Area and Open-Air Bath

This twin room features a private open-air bath. The spacious twin room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The twin room offers a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.

Max 2 guests 75 1 bedroom 1 bathroom
Premium Room with Hot Spring Open-Air Bath "Akebono"

The spacious twin room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The twin room features a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit offers 1 bed.

Max 2 guests 75 1 bedroom 1 bathroom
Premium Room with Tatami Area and Open-Air Bath A

This twin room features a private open-air bath. The spacious twin room offers air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The twin room features a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit has 2 beds.

Max 2 guests 49 1 bedroom 1 bathroom
Standard Room with Tatami Area A

Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV, tatami, a coffee machine, a wardrobe as well as mountain views. The unit offers 2 beds.

Max 2 guests 59 1 bedroom 1 bathroom
Superior Twin Room with Shower (Kakumeikan)

The spacious twin room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The twin room offers a wardrobe, a safe deposit box, heating, a flat-screen TV, as well as mountain views. The unit offers 2 beds.

Max 2 guests 43 1 bedroom 1 bathroom
Twin Room with Bath

The spacious twin room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a hairdryer. The twin room provides a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.

Max 2 guests 55 1 bedroom 1 bathroom
Twin Room with Bathroom

The spacious twin room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The twin room provides a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.

Max 2 guests 67 1 bedroom 1 bathroom
Deluxe Room with Indoor Hot Spring Bath "Kumoi"

The spacious quadruple room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The quadruple room offers a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box as well as mountain views. The unit has 2 beds and 2 futons.

Max 4 guests 89 1 bedroom 1 bathroom
Deluxe Room with Indoor Hot Spring Bath 'Kozue"

The spacious quadruple room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The quadruple room offers a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV, as well as mountain views. The unit has 2 beds and 2 futons.

Max 4 guests 76 1 bedroom 1 bathroom
Premium Room with Hot Spring Open-Air Bath "Tokiwa"

The private open-air bath is a top feature of this quadruple room. The spacious quadruple room offers air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The quadruple room features a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds and 2 futons.

Max 4 guests 89 1 bedroom 1 bathroom
Premium Room with Hot Spring Open-Air Bath "Wakamatsu"

Guests will have a special experience as the quadruple room features a private open-air bath. The spacious quadruple room offers air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The quadruple room provides a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV, as well as garden views. The unit has 2 beds and 2 futons.

Max 4 guests 76 1 bedroom 1 bathroom
Premium Room with Tatami Area and Open-Air Bath B

This quadruple room's special feature is the private open-air bath. The spacious quadruple room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The quadruple room offers a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box as well as garden views. The unit offers 2 beds and 2 futons.

Max 4 guests 57 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 19:00
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printWhen booking 3 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details. Please inform the property at least 1 day prior to arrival if you have any food allergies.Guests must check in by 19:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. An accommodation tax per person per night is not included in the price and needs to be paid at the property.
Last updated: Apr 11, 2024, 11:02 AM

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Matsuzakaya Honten - 4 Star Hotel in Hakone