“Wonderful experience”

Incredible, one of the best experiences we've ever had. On one hand, the accommodation is wonderful—everything is taken care of to the last detail, with stunning traditional architecture and gardens that truly surprise you. The duplex suite was incredibly comfortable, spacious, and clean. But the best part of it was the private onsen. For us, it was one of the highlights of the trip. Above all, we would like to highlight the service, which was second to none, and the food, which was worthy of a Michelin star. We were able to try traditional Japanese dishes from different regions, all with outstanding quality and a great variety in the menus. A thoroughly recommended place, and we are already looking forward to coming back."

“Calming with delicious food.”

The in room onsen is amazing. The dinner and breakfast was very good, I had the kaiseki and teppanyaki and both were very good.

“This is probably the the most perfectly relaxing place on earth.”

This was an awesome experience. Exactly as described. The room and amenities were absolutely fantastic. Private onsen is such an amazing luxury!

“This is an exceptional hotel you can only dream of”

Amazing hotel in the mountain with private onsen in the room. Excellent staff and great dining experience.

“Beautiful location, lovely room with onsen, most amazing food and wonderful staff who couldn’t do enough to make it so s”

Beautiful location, lovely room with onsen, most amazing food and wonderful staff who couldn’t do enough to make it so special . A serene, cultural experience I will never forget

“This is definitely not a good place to go and won't go there again”

Nothing I like

“This was such a unique experience. It was like being royalty, amazing service and everything was even better than hoped.”

“Loved our trip to Hakone Suishoen”

We had a wonderful stay at Hakone Suishoen! Like all of our experiences in Japan, their hospitality knows no bounds. and Suishoen was no exception. The staff at every single level are so committed to ensuring your stay is everything you were hoping it would be. The food at Hakone Suishoen is definitely a highlight. The chefs are so incredibly talented pulling flavours together you never imagined possible to pair. We especially loved the Teppanyaki dinner - watching the chef work was such a special experience. The two other evenings were Kaiseki style with a few substitutions for me as I am pregnant. They did so happily and with equal complexity to a dish, they didn't sub with something plain or simple. While all the staff were so lovely, our last meal was with Ko and she was an absolute delight. She put in such effort and was very accommodating and warm! Thank you Ko! The room was massive, much bigger than I'd expected and our private onsen got alot of use! We are so pleased we stayed at Hakone Suishoen! The area is big and it's hard to understand distances between major parts until you are there but the transport system is so well done and well connected making Hakone really easily navigable!

“Very disappointing. If English speaking it’s a waste of time.”

No one spoke English and relied on google translate on their phones to communicate. They were not able to arrange any private tours or guides. They informed us we couldn’t take the cable car to the Ropeway and needed to take a bus. This was possible. We asked for them to arrange a taxi to take us 15 mins away and this wasn’t available and they had 4 hotel cars and weren’t able to drop us. They asked us before and after arrival if we had any food allergies etc. we said no pork or shellfish. Having checked twice they served us the regular set meal with crabs, scallops and pork on it as set courses. The room they showed us smelled badly of damp

“Tranquil and peaceful experience with great food and service. Exactly what we wanted.”

Dinner and breakfast were amazing food experiences. Service at every step was welcoming, even as a family.

Perfect in all respects. Food and staff exceptional.

Food was amazing, beds were very comfortable and room was very spacious. Staff were incredible, accommodating and helpful. We really enjoyed our stay.

“A Paradise of Luxury and Relaxation in Hakone”

Our stay at Hakone Suishoen was an unforgettable experience of luxury and relaxation. The in-room couple’s massage and private onsen were absolutely divine, offering ultimate comfort and tranquility. The staff’s impeccable service rivaled even the best 6-star hotel butler experiences—attentive, warm, and professional in every way. The culinary delights were remarkable, particularly the 3-course breakfast, which was a perfect start to each day. Visiting the nearby Hakone Open Air Museum was another highlight, adding a cultural touch to an already magical stay. Hakone Suishoen exceeded our expectations for pampering and indulgence, and we can’t wait to return for another stay in paradise. Highly recommended!

“An exceptional onsen in Hakone with one of the best Chef’s and tranquil setting”

The property is beautiful and set up on the mountain with the sound of a river in the background The rooms are extremely well appointed and we had a hot tub on the second floor And the staff were truly great and attentive Lastly the chef - Morito-San deserves a huge thank you as the dinner was almost certainly one of the best meals ever ! We would absolutely come back here

We liked the private Onsen and our room was a great size as well. The Kaseiki style dinner in the private room was a lovely experience - it was our honeymoon and they gave us a couple of sweet gestures to celebrate which was thoughtful.

“Amazing - will return!”

Beautiful property, private onsen, very attentive staff Great Food!!! Bonus - family mart 1 min way, museum 1 min away, bus stop 1 min away, train station 10 min though I would not recommend walking with luggage

“One of the greatest experiences on our trip to Japan.”

Everything was perfect. Both meals were exeptional . The room was great .

“Enjoyable”

Very relaxing and luxurious

“Good experience and we liked the private onsen. More suitable if not traveling with children.”

I liked that it was a traditional Japanese property with private onsen.

“Treat yourself and your loved ones and stay at Hakone Suishoen!”

Expectations exceeded! Stayed here the last night of a 10 day trip to Japan. Couldn't have ended the trip on a better note. Service, food, facilities were amazing. Do yourself a favor and just book it!