“Very pleasant, great onsens, Hard beds”

The private onsen was amazing and so was the one in our room

“I wouldn’t stay here again. The hotel is massive and needs to be renovated.”

Location. Staff.

“Amazing food and onsen”

Amazing food. Onsen in the room. Amazing staff. Beautiful location.

“Did a job but wouldn’t we stay again”

I liked the private onsen. Some staff friendly helpful. Shuttle to station really good

“Good getaway from Tokyo”

Staff was very friendly and helpful, and the room was good. We also tried the massage and it was exceptional. Food was okay. The private onsens were very good and easy to book. You can walk within 10 mins to nearby station

“Good, but hotel is a little tired”

We had a room with a private onsen which was spacious for Japan. Dinner was very good.

The private onsen was excellent.

Amazing food, hot outdoor onsen and a private room onsen. Nothing was too much trouble for the staff.

“Lovely place for a short stay.”

Love the onsen and service staffs at the dining room.

“Grateful for the luxury of a private onsen during a winter stay”

My second time staying here (previously in Nov 2022), shower was good, bed was good though the pillows were a little less comfortable. Staff can hold your luggage securely if you arrive early before check in. There is a vending machine in the hotel for cold drinks only. Outside the hotel are more vending machines for hot drinks. Getting a room with a large private onsen is a must and a real treat, makes it feel luxurious. The room was also very large, multiple spaces to relax like the tatami area. The half-board breakfast and dinner were great to try traditional Japanese food. You get given robes and slippers you can wear throughout the hotel and to dinner. Staff were friendly and very helpful, they welcomed us and gave a tour of the room. The location is great if you want to walk or train into Gora and the rest of Hakone from there, or catch a bus easily. I took the cable car and rope way from Gora to Lake Ashi.

“Loved our experience - thank you so much for your hospitality!”

The hotel was very neat and tidy, I liked the free coffees/matcha latte machine downstairs and the private onsens and in-room onsen were great! Kaiseiki at the restaurant was an amazing experience - we were very well fed!

“Great property with great location”

Quaint

Clean and correct

“Very helpful staff . We left something after check out and the hotel staff really made an effort to reach out and coordi”

Politeness

Private onsen, wonderful food served in our room, reasonably priced, great location

“Absolutely stunning and amazingly relaxing.”

Stunning setting and facilities.

“Beautiful place”

Beautiful onsen to stay. Loved the fact that they have private onsens that people with tattoos can use. The staff is helpful and friendly. There is also a vending machine and you can get some snacks there as well which is great as combini is a little up the hill. The bus stops in both sides are just a minute or two away so that was convenient as well. Great stay here.

“A misty mountain escape!!”

We loved our room with the private open air onsen with views into the misty mountains. The beds were extremely comfortable. The room included all the amenities needed, I would encourage others to store their luggage at the train station to make transit easier. The shared private onsens were always available and beautiful/comfortable to use, so even rooms without a private onsen would still be a great choice. I enjoyed using a variety of different onsens throughout my stay! The onsens temperature was quite hot, but it was nice as the weather got cooler.

Big room with private onsen, the quiet location, the dinner, and the friendly staff.

Onsen facilities are excellent - 3 styles: private in the room, one public gender separated and one private outdoor can be used by families and couples