“Perfect location to get best value from a Hakone Pass...and stay in unique comfort”

Everything about this property was, frankly, perfect. Reached from Odawara Station on a 40-min bus journey but, then, on bus routes to easily explore the whole region....head to Gora Station to start with ropeways, cable cars, boats and buses...and maybe a view of Fuji. Warm welcome from staff. We were 4 of total 6 in-house guests on first night and had 4 staff looking after us. Included dinner and breakfasts were absolutely delicious. Rooms 101 & 102 were spacious with private hot spring bath...public onsen was superb.

“Japanese Onsen experience”

We felt immediately at home and most welcome. The staff helped us understand the etiquette of staying in a Japanese Ryokan. The rooms were spacious, comfortable and had a lovely garden view.. The onsen was well appointed with lovely bathing products and facilities. Everything was spotlessly clean and well maintained. The breakfast was a traditional Japanese style and was delicious. The evening meals were fresh, beautifully presented and service was excellent. We had the most restful and enjoyable stay. A real highlight of Japan.

The stuff was super friendly and patient, explaining everything at checkout and during the stay. They have instructions for everything in english. The food was delicious(for people who're into japanese traditional food). Very intimate feeling since they don't have lots of rooms.

Beautiful property, well situated near a bus stop. Nice local area and restaurants. Lovely room, onsen particularly enjoyable. Traditional Japanese breakfast and Friendly staff.

“Come for the Onsen, stay for the great hospitality!”

Come for the Onsen, stay for the hospitality: friendly personnel and tasty food!

Overall very positive. What stood out most was the staff. They were some of the most compassionate and caring people I've met. I was blown away by the hospitality and their kindness.

Staff，all the staff especially front desk are extremely helpful and very friendly

Extra charges for an additional person was excessive.

“Great cosy place to unwind in the area if you’re driving.”

We got the family room and it came with our own private onsen. The pictures that they put up doesn’t do any justice to the room. It was a really large room! Great space for a family of 4 and the private onsen was a great experience for our kids! Rooms were clean and warm. Beds were also comfortable! Food was great too!

“Wonderful Getaway”

We had the annex room with the en-suite Onsen and private garden which was a delightful experience. We booked this room specifically due to the separate-sex nature at most public Onsens. When booking we also expected there will be French cuisine for dinner, but this has now changed after the closure earlier this year and instead we were served a sukiyaki. A traditional Japanese special occasion dish that consists of a broth which you boil vegetable, mushrooms and slices of beef in. During this time there is a small open bar with various soft and alcoholic drinks. Breakfast was a traditional asagohan teishoku with fish custard, a grilled fish and a small candle heated broth to boil the various bits in. The room was extremely large and spacious and contained a TV-sofa area, a teppanyaki seating / bedding area and two comfortable king beds with Japanese style pillows. The staff were also friendly and helpful

“Ok stay”

The private onsen was great, even though the room was expensive. The breakfast and dinner were very good.

We had a room with separate onsen and it was very nice, we had dipped ourselves into the hot water several times during the day and were happy! :D We expected there will be french cuisine for dinner as we read in other reviews, but we were served a sukiyaki. I was a bit terrified as I did not know how to cook it, but the lady who served us explained everything with patience. Btw. there is no dresscode, but most people were wearing yukata which you can get in the main lobby based on your height. The room was spacious and luxurious. There was no mold in the room and it was not humid. We arrived early and wanted just to drop the luggage, but the room was already ready and we were offered to check in early as well, which was super good as the weather was cold and dump. Sitting in private onsen is better than freezing outside! :D And yes, in the room with private onsen there is no separate shower room, so if you want to simply shower, you need to go to the onsen room which can be quite cold.

Excellent onsen,

“We enjoyed our stay every much.”

The family room is very big. The onsen in the room is very nice.

“Fantastic ryokan experience with incredible breakfast and dinner”

The building is very new, the rooms are big and spacious, full of comforts. The private onsen is an incredible experience, definitely worth it. The staff was so kind and helpful, especially the one in the restaurant. Dinner and breakfast were fantastic, the food was prepared methodically and it tasted amazing. The best hotel experience in Japan we’ve had.

“The perfect getaway from the Tokyo crowds”

The whole experience: the very friendly and welcoming staff, the comfortable beds and spacious rooms, starting and finishing the day at our private onsen, the recommended Mount Ashigara hike passing through the Kintoki shrine, and last but not least the phenomenal(!) food. We absolutely recommend Hakone Kuoritei for your next Hakone visit!

“Excellent staff, very accommodating and one of the best included dinner experiences”

Staff was excellent and very friendly. Some of them spoke basic to moderate english and it was more than enough to get by. When we arrived we were offered welcome drinks to choose from, some of which included alcohol. We stayed in a separate Annex from the main building. It had pretty much all you need from in floor heating to our own private onsen and a mini garden out the back. It was a mix of traditional and modern interior. Size of the Annex was very big, great for a small family as it had two double beds along with two extra futons in the tatami area. The most notable part of our stay was the included dinner. Chef Saito is a master at his work on French cuisine. Each dish presented and executed almost perfectly with techniques I didn't know was possible. Breakfast was also included which is also worth it to partake in. Unfortunately, on the day of our checkout we missed out on the last bus going back to odawara station due to heavy snow. The manager and the staff were so kind to try help us find a way back for us. Though it was to no avail, as all buses and taxis were suspended. The manager ended up going out of his way to drive us back to the nearest available bus stop that was still in service. We ended up trying twice as the first time had heavy congested traffic. We returned back to the ryokan and departed again later in the afternoon.

“Worth it for the private onsen”

The highlight was the in-room onsen. Meals were fancier than we expected but were very good.

“So relaxing, the food was amazing too”

My own private onsen