“Relaxing and refreshing.”

Location was great. Very close to a family mart and 7/11. Within walking distance to the Hakone Open Air museum. The room was very clean and tidy and gave the traditional onsen experience. Onsen was beautiful and the outdoor part was very relaxing, especially in the rain.

This was a wonderful place to stay, with a beautiful traditional room (and very spacious!), lovely staff, great peaceful location and loved the onsen. We were able to walk to some attractions nearby like Yunessun (great that we got free access to this too!) and the open air museum. The bus stop was right outside too for other locations in Hakone. The indoor and outdoor onsen were so relaxing. We also booked to use an onsen privately which was a real treat. Friendly helpful staff. The forest setting was so beautiful. Would thoroughly recommend this place.

“Great hotel-ryokan. Your best option in Hakone area”

This place exceeded our expectations. We got a ryokan style room that allowed us to have a truly Japanese experience. The hotel is quiet, authentic and has a nice onsen that we enjoyed very much. Also, the location is great, 10 mins walk from Kowakidani station on the Tenzan line, and close to some restaurants and museums. Excellent base to explore Hakone.

“Peaceful, beautiful, scenic, relaxing. Very polite staff.”

Staff is attentive and very polite. Location is very nice. You're in the mountains so it's very scenic and very close to a nice large onsen area at Yunessun. The hotel offers an option allowing you to include a ticket to Yunessun. We were there for 2 nights and were allowed to go to Yunessun over the course of both days. The room we took had very nice aesthetics. The hotel has a shared bathing area right next to the onsen area. There is an indoor onsen and an outdoor onsen. They are both fairly small, only big enough for 4 people each, but it is a small hotel, and there weren't many other people staying there at the time (27-29 September). The onsen area was quite nice. There is a microwave in the lounge area and the dining area. Most hotels usually don't have microwaves. There is also an interesting little garden walking route right opposite the hotel.

Calm and soothing. Beautiful gardens surrounding the facility. Everything was clean and spotless. We enjoyed free access to Yunessun & Japanese traditional baths. The onsen in the hotel was amazing too!

“Amazing hotel facilities and atmosphere. Lovely staff”

The hotel was excellent and so relaxing yet modern. Loved the atmosphere. Rooms were huge and they gave you a kimono and everything. Staff was very friendly and helpful. Would recommend!

The dining room wasn't available, so breakfast was provided for us to take to our rooms. The breakfast was fairly western style (pastries, salad and yoghurt) and wasn't very filling. The free entry to the Yunessan resort was excellent though!

All staff are very helpful. Just love everything there. Highly recommended

Quiet and spacious

WiFi doesn’t really work in my room. This hotel hardly has any facility and rely on ally with other hotel and from that perspective I think they over priced.

“Peace and quiet away from the big cities”

Very quiet and scenic hotel in Hakone. Staff were friendly and welcoming. Our room included use of the local onsen where you can wear a swimming costume and a Japanese bbq at a local restaurant which we really enjoyed. Beds were comfortable and the room was lovely. There is a traditional onsen but we didn’t use these facilities. The surrounding area is just stunning.

The room was clean and spacious. The reception staff was helpful and friendly. The onsen was ok. The free entrance to YUNESSUN and Motoyu Mori no Yu (Onsen area) for hotel guests (a few minutes walk from the hotel along the main road though) was a big bonus.

“A green haven.”

We loved the room, it was so authentically japanese, lots of space and the beds were comfortable. The opportunity to book the private onsen was wonderful. It was a very relaxing place to stay. Gorgeous area - with the forests just at the front.

“Well located, clean and spacious Ryokan with outdoor Onsen.”

The room was large, comfortable and very clean. Traditional Japanese style but with western beds. During our stay the Ryokan was pretty empty so we enjoyed both Women's and Men's Onsen without anyone there and it was a very relaxing experience. The outside Onsen was lovely and the washing area was very clean. We have nothing negative to say about the facilities. We used the private Onsen as well (for an additional fee) and it was larger than expected, very clean, but it's an indoor Onsen so the heat was almost too much to handle, especially in September but it was still a good experience overall. The receptionist spoke little English but was well prepared, everything was printed out in English and easy to understand. The Ryokan offers free entry to a water park (just a 5 minute walk from the Ryokan) but we had other plans and didn't take advantage of this offer. Hopefully next time. We did however go there for our dinner since the Ryokan cafeteria is closed and instead they offer a prepaid meal with dessert in a nearby restaurant. Yakitori (table grill) - everything was very tasty and fresh, we left full and satisfied. The staff at the restaurant spoke perfect English and explained everything well. We also loved the location. We came to the Ryokan from Owakudani using a bus (not covered by Hakone Free Pass) and in the morning walked to the Open Air Museum (15-20 min walk from the Ryokan). There's also a beautiful little flower garden right next to the Onsen. We would definitely come back here again.

Beautiful japanese room, close to Yunessun, friendly staff.

“Perfect place to stay in Hakone”

Japanese kindness of all the employees Onsen for relaxation 🫶🏼 The rooms were tidy. Everything was great.

Nice little hotel. Comfortable rooms and good service. Loved the onsen on-site.

Excellent customer service!!!

“valuable , worthy”

staff is super nice kind and helpful