Excellent service, well maintained, staff went above and beyond

“A relaxing, comfortable and brilliant stay!”

Everything was amazing! We stayed 2 nights and the hospitality was excellent. We loved experiencing the Japanese dinner and breakfast and the hotel staff were so accomodating with my pregnancy. The staff were brilliant at organising our shuttle to and from the bus stops and made sure we were well looked after. The room was so spacious and we enjoyed our own bath in our room PLUS the private onsen session. Thank you for a wonderful stay <3

The rooms are beautiful they're huge with a beautiful view. Giant beds and a leg massage machine in the room. The meals are out of this world. We ate 6 different meals all delicious. You sit in a Private room and they serve the most amazing and lavish meals of my life. The staff is also so nice and welcoming.

Everything is wow, a truly amazing experience! From the size of the bedrooms which is huge to the amenities inside which included a foot massaging chair, perfect to relax after exploring big cities and walking so much every day, to the view from the window into the forest, to the comfort of the balcony with the small private onsen bath, it's a complete relaxing luxury of a stay! The staff is impressively reactive and helpful for everything you need, and the private onsens available for reservations are also perfect. The free shuttle is also a big plus that I recommend to use when you arrive as there is a very steep road on the way to the place. And finally the restaurant offers an amazing dinner and breakfast experience with high quality food with variations, the small bites at the beginning are delicious and not something you see everywhere.

“Great place to stay at Hakone”

Enjoyed our stay at this great hotel.

“Wonderful time”

I really loved .

“Private, relaxing stay”

The staff were waiting for us at the road entrance to help with valet parking and luggage. Pack light as the access is via stairs. Amazing staff who guided us on the facilities and the room until we were settled. Dinner &breakfast served in dining area. We had sukiyaki dinner-inform them early about allergies or restrictions. We ordered 1 western breakfast and 1 Japanese breakfast(salmon).

“Lovely staff, but overall stay not worth the price tag”

The staff could not have been friendlier and more accommodating. They were lovely! Best part of the stay.

“Very relaxing, loved the private onsen and the food was delicious - couldn’t eat it all”

Traditional ryokan in lovely setting

“10/10”

Wow wow wow! Beautiful hotell with the best staff. The rooms are spacious and really pretty. Perfect with the private onsen on the balcony for a morning session. You also get a 45 min time slot in the private onsen

We stayed one night in March. Hospitality and service excellent. Private and public onsen very relaxing. The Japanese food was delicious. The private bath tub on the balcony peaceful. I wish we could have stayed longer. I would definately recommend and hopefully one day we will be back to stay again.

“A great place to enjoy nature, relax and discover typical Japanese cuisine.”

The staff were incredible, very nice and responsive. We wanted to hike around Hakone before checkin hours and after check-list hours. We were able to leave our luggage at the reception on both days. They were even so nice as to drive us to the bus station in the afternoon. Dinner and breakfast were typical Japanese food of very good staff with good service. The room we had had a nice private bath on the balcony, perfect to relax surrounded by trees around.

“I loved everything about this stay. Thank you so much.”

This ryokan is superb. Staff are wonderful - caring and thoughtful. The food was exceptionally good, and the outdoor private onsen in falling snow was such a calming, restorative experience. The room was very appealing and spacious, and the futon bed was extremely comfortable. Being a little out of the way of the main attractions of Hakone, but within easy reach, made it even better. I really loved this stay.

“The staff were unbelievably lovely. The level of care and attention is unrivalled. The best we have experienced in Japan”

The property was very comfortable and homely. We were looking for an authentic Japanese ryokan experience but with a touch of luxury and this was so perfect. The beds were so comfy and the communal areas were incredibly cosy. The onsens were amazing and having 24 hr access to the public plus the ability to book the private was wonderful. This was the perfect way to rest and recharge after Tokyo.

“Fantastic.”

Loved the warm staff, lovely room with private onsen in the balcony sorrounded by trees, as well as the outdoor onsen and the amaizing food. And that they give you a pijama amd socks to wear while there

“Fantastic!”

Food and service were amazing! The staff were excellent and accommodating. The room was spacious, and the private and public baths were clean and well-maintained. Meals were in private rooms, and ingredients were fresh and well-prepared. The staff also offered a ride from the hotel to an area in Hakone of our choice (once during our entire stay), which helped us to enjoy some of the other main attractions in the area.

“Best accomodation we stayed at in Japan”

Open air bath, delicious food and excellent staff

“Best service, relaxing stay!”

Amazing service. The dinner and whole dinning experience far exceeded anything we had expected. Our room was beautifully designed, clean and large with a view out on to mountains. The bath on our balcony was a perk and the private onsen was very relaxing. We would for sure come back!

Absolute peace and quiet. Staff is exceptionally polite and attentive.

“Passable but wouldn’t go again. Money is better spent elsewhere”

The onsen and the size of the room. Also dinner