Sign In / Sign Up

El Refugio

Holiday home

Calle San Andrés

Price unavailable
Price unavailable
See Rooms & Prices
hotel
hotel

Why people book this hotel

Comfortable rooms
5 mentions

The place had everything we needed and was very comfortable to stay in

Jacuzzi 👍 with hot water up to 40 degrees, it’s super comfortable for all famil…

Great location
3 mentions

Location, tranquil setting, hot tub

Location super quiet and relaxing

Parking available
2 mentions

Cozy small house with beautiful view, good terrace, barbecue, parking, comfortab…

Parking… nature, hot jacuzzi, bbq… LOVELY

Clean rooms
1 mentions

The cleaning on point

Friendly staff
1 mentions

Amazing treatment, the staff were really helpful and friendly

Overview

Boasting air-conditioned accommodation with a patio, El Refugio is situated in Guía de Isora. This property offers access to a balcony, darts, free private parking and free WiFi. The accommodation features airport transfers, while a bicycle rental service is also available. The holiday home with a terrace and sea views has 1 bedroom, a living room, a flat-screen TV, an equipped kitchen with an oven and a microwave, and 1 bathroom with a hot tub. A private entrance leads guests into the holiday home, where they can enjoy some wine or champagne and fruits. The property has an outdoor dining area. A car rental service is available at the holiday home. Los Gigantes is 12 km from El Refugio, while Aqualand is 16 km from the property. The nearest airport is Tenerife South Airport, 32 km from the accommodation.

Traveller reviews

J

Javier

couple

March 10, 2026

1

We booked this accommodation specifically to enjoy the private jacuzzi. Before arriving, I saw some reviews saying the jacuzzi was cold and dirty, but I decided to take the risk and give the place a chance. I even contacted the owner in advance and asked him to make sure the jacuzzi would be clean and hot before our arrival, and he told me there would be no problem. However, when we arrived the jacuzzi was cold and extremely dirty, with visible dirt, debris and what looked like leftover grime inside the water and around the edges. It clearly had not been cleaned or prepared at all. Because the water was so cold and the jacuzzi was in such an unhygienic state, we could not even get into it or use it, which completely ruined the purpose of our stay. When we told the owner about the issue, he offered no real help and basically ignored the problem. After we left, he claimed that the temperature could be configured, but this is simply not true. If you check the controls, you will see that you can only change the lights and the bubbles/jets, not the temperature. The only way to actually configure the temperature would be through a technician or someone with access to the technical system, not by guests. This feels very misleading because the private jacuzzi is clearly one of the main reasons people book this place. If your idea is to enjoy a private jacuzzi, do not book this place — it was cold, extremely dirty, and completely unusable for anyone with basic hygiene standards who doesn’t want to risk bathing in something that could easily make you sick.

S

Sytnyk

family_with_children

February 5, 2026

10

Everything was great. The place had everything we needed and was very comfortable to stay in. After a few days, the owner kindly responded to our request to change the water in the jacuzzi. The water in the jacuzzi was always hot, which was especially nice during cool evenings. It was also convenient to have a grill, but the biggest advantage was the feeling of privacy — you can truly feel away from others. No one can see you, and in front of the house there are only banana plantations, silence, and peace. At the same time, all the necessary infrastructure is relatively close to the accommodation.

N

Nick

extended_group

January 15, 2026

2

We had a bad experience. Firstly the cabin is tiny, which is not made clear from the photos. For example there is hardly any sitting room / living room area just a small corridor. Far too small for a family. Secondly the mattress on the bed is so old and soft it almost folds in half when you get on to it and the sheets do not stay on it. They would come off the corners in the night and we would be sleeping on the bare mattress. So unhygienic. Also the owner provided no waterproof mattress protectors or even regular mattress protectors on the bed or sofa bed just a thin sheet. Again so unhygienic and dirty ! The hot tub on the first night was OK temperature wise but we messaged the owner to ask if it would please go hotter. The next day it was even colder. The owner came and could not work out what was wrong and said the hot tub was new. But it was not working. By the end of our four night stay he still had not fixed it and we asked for a partial refund as the hot tub was the main reason we booked the cabin. He was very rude and said it was our fault the hot tub had not worked as we had splashed too much water out of it on the first night. Well there was no mention of this when he came to look at it, and to us it looked still full of water. He said instead of a refund we should be paying him for cleaning fees as we left the cabin in such a mess. We literally left a few small dirty items in the sink and a few things in the fridge as we had no where to dispose of them. Other than this just dirty sheets and towels as you would expect. I felt so upset and angry Also there is no strainer / colander in the kitchen, no scissors, there is no dishwashing machine, there is no hot water to the kitchen sink. We saw many insects inside the cabin including a cockroach. Never again !

R

ryan

couple

January 15, 2026

10

100% worth every penny

Location, tranquil setting, hot tub

N

Nour

extended_group

April 25, 2025

9

very nice, very good and the whirlpool was perfect

the view and the house was amazing

B

Bernadette

couple

March 22, 2025

10

The staff were very friendly and helpful

Lovely hideaway property with the added bonus of a hot tub.

O

Oleksandra

family_with_children

February 28, 2025

7

Good choice for short stay

Jacuzzi 👍 with hot water up to 40 degrees, it’s super comfortable for all family, our child enjoyed it so much. Cozy small house with beautiful view, good terrace, barbecue, parking, comfortable bed.

A

Alba

couple

February 20, 2025

10

We are looking forward to go back 🥰

Everything was perfect! Amazing treatment, the staff were really helpful and friendly. The cleaning on point. Super well equipped. Location super quiet and relaxing. Views! The sunset was beautiful. Parking… nature, hot jacuzzi, bbq… LOVELY.

L

Lorena

couple

February 12, 2025

9

Loved the jacuzzi and the garden. The bed was very comfortable and the shower was also very nice

N

Noemi

couple

December 1, 2024

10

Nice place

Nice location. Comfortable and peaceful.

C

Craig

solo_traveller

October 29, 2024

10

Hot tub and views were great

Facilities

Activities

Darts, Hot tub/Jacuzzi

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies

Entertainment and family services

Board games/puzzles

General

WiFi available in all areas, Air conditioning, Pets allowed

Internet

Internet services, WiFi, Free WiFi

Outdoors

Garden, Terrace, Sun terrace, Outdoor furniture, Picnic area

Parking

Parking, Free parking, Parking on site, Private parking

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed

Pool and wellness

Sun umbrellas

Reception services

Invoice provided

Safety & security

CCTV in common areas, CCTV outside property, Fire extinguishers, Carbon monoxide detector

Safety features

Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available

Self check-in

Lockbox key collection at the property

Services

Shuttle service, Express check-in/check-out, Currency exchange, Airport shuttle, Laundry, Dry cleaning, Ironing service, Private check-in/check-out, Shuttle service (additional charge), Trouser press, Airport shuttle (additional charge), Daily housekeeping, Car hire, Fax/photocopying

Transport

Airport pick up, Airport drop off

Hotel Policies

Check-inFrom 16:00 to 00:00
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printThis property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Last updated: Apr 10, 2024, 11:32 AM

Price Watch

Email me price updates for Hotel El Refugio

Each day we'll check prices and send you an email for your selected dates at El Refugio.

If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.

Enter your name
Enter your email

Write Review

Share your experience with other travellers.
Hotel Ratings (Click to select a rating)
Service
Rooms
Location
Loading...
El Refugio - 4 Star Hotel in Guia De Isora