JEN Penang Georgetown by Shangri-La
Magazine Road
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Why people book this hotel
“Good location& friendly staff”
“Modern and close walking distance to historic Georgetown”
“Lovely staff”
“Location , staff responsiveness”
“Nice bed”
“Room was spacious”
“Location Friendly staff Clean Room Spacious”
“Room is clean and comfortable Location is excellent”
Overview
JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property. It is 500 metres to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 600 metres of the property. Penang International Airport is 17.8 km away. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and business centre. Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.
Traveller reviews
Arshad
couple
June 7, 2026
“Perfect place for a visit to Georgetown”
Good location& friendly staff. The reception very kindly upgraded us for which we were very thankful
Jacqueline
couple
June 6, 2026
“Perfect for our first stay in Georgetown”
Modern and close walking distance to historic Georgetown. Lovely staff
Rajesh
solo_traveller
June 4, 2026
“Good hotel Good Location, unfortunately no EV charging”
Its location
Harshaan
solo_traveller
June 3, 2026
Nice bed.
Tejinder
solo_traveller
June 1, 2026
Location , staff responsiveness
Lee Fong
couple
May 27, 2026
“Friendly staff,good location”
Location
kenneth
solo_traveller
May 25, 2026
“Relaxing and efficient. Much improved food in club lounge.”
The improvement in the club lounge especially the food quality. However, I wish they could set up a small cocktail bar with a barman instead of self-service. It would add a layer of sophistication.
Sharifah
family_with_children
May 20, 2026
“perfect stay with a family of 3!”
great location! nearby to a lot of the good eateries. even if it’s not, you can always use Grab to go anywhere.
Vimalkumar.R
solo_traveller
May 15, 2026
The hotel environment
Stanley
solo_traveller
May 14, 2026
Location Friendly staff Clean Room Spacious
Joginder Kaur
extended_group
May 6, 2026
“I wanted coffee one of the mornings my stay. Even though the cafe was not opened, the lady waiter made me a good cup cof”
The location
LORNA
extended_group
May 5, 2026
“Comfortable and friendly.”
Loved the restaurant staff very attentative. Always had my ice read for my coffee as I don't drink hot coffee.
Boon Heng
couple
May 2, 2026
“Overall, happy with the stay at Jen.”
One down light above water kettle is faulty.
Goh
family_with_children
April 27, 2026
“Very pleasant”
Room was spacious.
Phaik Ai
solo_traveller
April 27, 2026
Room is clean and comfortable Location is excellent
Lawrence Cheong Kok
solo_traveller
April 16, 2026
Comfortable and memorable
TENG TENG
family_with_children
April 9, 2026
“It is a great stay after all.”
Location is great, only next to Komtar tower, lots of marts available within walking distance. It is very clean looking at it is an old building.
Tracy
couple
April 7, 2026
“Short getaway”
Great location!
Phaik Kim
couple
April 7, 2026
“Happy with the staff and treatment given”
Slyvester
family_with_children
April 6, 2026
ROOM
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails, Higher level toilet, Lower bathroom sink, Emergency cord in bathroom, Visual aids: Braille
Activities
Steam room, Spa/wellness packages, Fitness, Fitness/spa locker rooms, Happy hour, Tour or class about local culture, Sauna, Fitness centre, Spa and wellness centre, Table tennis
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay, Property is cleaned by professional cleaning companies
Entertainment and family services
Indoor play area
Food & Drink
Kid meals, Special diet menus (on request), Coffee house on site, Snack bar, Restaurant, Breakfast in the room, Wine/champagne, Breakfast options
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered
General
WiFi available in all areas, Bicycle parking, Facilities for disabled guests, Family rooms, Non-smoking rooms, Safety deposit box, Lift, Non-smoking throughout, Air conditioning, Designated smoking area
Internet
Free WiFi, Internet services, WiFi
Outdoors
Outdoor pool, Outdoor pool (all year)
Parking
Parking, Parking on site, Parking garage, Accessible parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Pool/beach towels, Shallow end, Sun loungers or beach chairs, Sun umbrellas, Kids' pool, Swimming pool
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, Carbon monoxide sources, 24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Access to health care professionals, Face masks for guests available
Services
Vending machine (drinks), Vending machine (snacks), Airport shuttle (additional charge), Daily housekeeping, Express check-in/check-out, Packed lunches, Car hire, Tour desk, Fax/photocopying, Luggage storage, Concierge service, Private check-in/check-out, Currency exchange, Airport shuttle, Business centre, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Room service, Meeting/banquet facilities, 24-hour front desk
Transport
Airport pick up, Airport drop off
One-Bedroom Apartment
This contemporary-style air-conditioned one-bedroom apartment features panoramic views of historic George Town. The seating area is fitted with a flat-screen satellite TV, a sofa and a working desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level. Super comfy king sized bed and 1 sofa bed for a third person. Spacious floorplan with a separate bedroom and living area. Equipped with a modern kitchenette, washing machine and 2-door refrigerator
Club Family Room
This contemporary-style air-conditioned family room features panoramic views of historic George Town. The seating area is fitted with a flat-screen satellite TV, a sofa and a working desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level.
Family Room
This contemporary-style air-conditioned family room features panoramic views of historic George Town. The seating area is fitted with a flat-screen satellite TV, a sofa and a working desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries.
Club King Room
Features panoramic views of historical Georgetown, this air-conditioned room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, a sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. A pillow menu is available. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level. There is no capacity for extra bed
Deluxe King Room
Featuring contemporary Malaysian-inspired decor, this air-conditioned room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. There is no capacity for extra bed
Club Twin Room
Features panoramic views of historical Georgetown, this air-conditioned twin room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, a sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. A pillow menu is available. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level. There is no capacity for extra bed
Deluxe Twin Room
Featuring contemporary Malaysian-inspired decor, this air-conditioned twin room opens up to views of the city. The seating area is fitted with a flat-screen satellite TV, a sofa and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. There is no capacity for extra bed
Two Deluxe Rooms Inter-Connecting
This room type includes 2 rooms which are inter-connecting. These rooms feature a Deluxe King room connecting with a Deluxe Twin room.
Executive Suite
This suite has a satellite TV, soundproofing and seating area. Guests enjoy access to the Club Lounge. Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening drinks and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level.
Hotel Policies
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