“Special thanks to James and Mike for helping and to ensure i get to check in and pass the room key upon arrival.”

“good stay; suitable for solo@couple travellers.”

good location

Its a non-smoking room but room was having heavy smoke scent.

“A night stay at Genting Highlands First World Hotel Tower 2”

The environment and price efficiency

Room is clean, hotel's location is very strategic. and James is very friendly! Will looking forward to come and book this hotel again🫶🏻

James who handed us the key is very helpful and friendly.

“Good stay!”

The cleanliness of the room is top notch eventhough its an age hotel. James is good at guide us the way to the room. Its a small room an considering the area, its worth. Good experience with Cozy Room. Will book agsin in future!

“It's not for people who enjoy the holiday in the hotel room. It is just a bunk that only for sleep.”

Nothing much to mention

Service was good

“Convenient location, clean room and cozy stay.”

I used to stay at different Genting Highlands Towers. Tower 2 is in the ideal location. The lobby has many food varieties, covering breakfast to supper, with affordable prices. The room is newly refurbished, so the cleanliness and ambience are impeccable. Due to peak season, we arrived late at night due to the heavy traffic jam. The contact person, James, is still patiently waiting for our arrival to pass us the key. Overall, the environment is quiet and comfortable, providing us perfect 2-night rest without any disturbance, just as its name, Cozy Room. Thanks.

James is punctual and had a knack for small talks 🤣 You guys can book with him.

Staff friendly n steady.

Staying Date - 19.01.2025. The room was small but clean and comfortable, perfect for our one-night stay. Cozy Hotel, a subsidiary of First World Hotel, is located in the Second Tower of First World Hotel and offers excellent value for money. I am giving Cozy Hotel its rating solely because of the exceptional service provided by Mr. Newman Bong. He is a true gentleman. This was my first-ever visit to Genting Highlands, and I had no idea where the First World Hotel lobby was, as the hotel is like a maze. I had just arrived directly from Langkawi and was very tired. I contacted Mr. Bong about my arrival, and he asked me to reach out to him when I arrived. When I did, and he realized it was my first visit, he asked for my location and came to receive me. This gesture truly surprised me, as it saved me from a lot of hassle. Mr. Bong was incredibly friendly and helpful. Before I could even request guidance on navigating this maze-like hotel, he explained everything in detail, including how to access the hotel, use the lifts, and find different areas. He even offered to walk with me to ensure I understood the layout. In short, while the hotel was good, it was Mr. Bong who made my experience exceptional. Thanks to him, I was able to explore the hotel freely and without stress. A big thank you to Newman Bong!

“James is a good Agent”

James very good 5*..for the room..is a per the picture and then dont expect so much..what u pay is that what you got it..

“Nice stay”

Staff was able to pass us the room key early, and nicely gave us some useful tips. Prior to the check-in day, staff also msged via WhatsApp.

“good”

spacious room

“it's our first time. & mr james is so kind because willing to pick us from the cable car & show us the room.”

the location & feeling cool. the room is as the pictures.

“Enjoyed the stay and thanks to James for helping in check in and guiding us”

staff very friendly

“Will definitely book again”

Great service, the agent was promptly on time to greet us at the lobby and very friendly. He was also very clear with checkout instructions and which lifts to use. Room was great - despite no A/C, the room was still cold due to the genting weather! Will definitely come back here