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Carbon Hotel

Hotel

Europalaan 38

Price unavailable
Price unavailable
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hotel

Why people book this hotel

Great location
13 mentions

Good location

A great hotel that’s less than a minute from the train station, and within 10min…

Comfortable rooms
11 mentions

The setting of the rooms is fantastic

Lovely and spacious room

Friendly staff
9 mentions

The staff were exceptionally friendly & helpful

Great stay, friendly staff, and comfortable rooms—highly recommended

Clean rooms
5 mentions

Very comfortable beds, very clean & shower had great power which is unusual for …

The service is magnificent and will always try and make your stay as comfortable…

Breakfast available
5 mentions

breakfast and location

Location, comfy beds, interesting design of room, nice breakfast (and being able…

Parking available
1 mentions

nice location, easy parking, friendly staff

Overview

Located in the heart of Genk within less than 2 km from C-Mine, the elegant Carbon Hotel offers an on-site restaurant, free WiFi and a range of wellness facilities including a sauna and a hammam. Guests can rent bicycles to explore the surroundings. Rooms come with a private bathroom and a Nespresso coffee machine. A minibar is available in the room for an extra charge. You can unwind in the trendy bar or watch the chefs prepare your dish in the Carbon Gusto restaurant with open kitchen. There is also a wine bar. The Carbon Sense City Spa offers professional advice on treatments and nutrition, with free access for guests at the hotel. The Carbon Hotel is situated in the city’s commercial centre, near its largest shopping mall. Its convenient location along the E314 motorway make it easy to reach the Dutch town of Maastricht (21.6 km) and Hasselt (15 km).

Traveller reviews

B

Brian

solo_traveller

May 31, 2026

7

Good location

A

Amanda

couple

April 2, 2026

10

Most enjoyable would definitely recommend

The staff were exceptionally friendly & helpful. Very comfortable beds, very clean & shower had great power which is unusual for a hotel.

O

Omar

family_with_children

March 26, 2026

8

Great stay, friendly staff, and comfortable rooms—highly recommended!

G

Guleed

solo_traveller

February 23, 2026

9

Perfect, the staff especially the receptionists and the lovely woman who does the massages and skin treatments was fabul

A great hotel that’s less than a minute from the train station, and within 10mins of key locations shops,cafes,restaurants and shopping centres. The service is magnificent and will always try and make your stay as comfortable as possible, any issues will be sorted quickly and swiftly, room service happens if you stay longer then 2 nights and they throughly clean your room in the mornings or upon request, the staff is lovely and have nice personalities and will always listen to your concerns. If you get the opportunity to try the spa and massages at this hotel the service is 5/5 stars and they always deliver via it be by giving amazing relaxing massages or incredible skin care treatments, my stay here for one week has been the best it could have been, thank you, Carbon Hotel-Differnent Hotels.

H

Haibing

family_with_children

January 19, 2026

8

Generally it is OK to live in Carbon Hotel, except the table near the bed is not protected.

breakfast and location

K

Karin

solo_traveller

December 22, 2025

8

nice location, easy parking, friendly staff

M

Marie-Rose

solo_traveller

November 24, 2025

10

Relaxing before starting a new workweek

The setting of the rooms is fantastic

A

Andreas

extended_group

October 7, 2025

8

Good hotel

The hotel was modern and clean and the staff was friendly. The location was perfect.

S

Guest

family_with_children

October 2, 2025

8

Generally it is OK to live in Carbon Hotel, except the table near the bed is not protected.

breakfast and location

W

William

couple

September 1, 2025

1

One To Avoid

One to avoid. Bedroom: Dark, many tripping hazards, huge (unmovable) TV blocks the window, bed really uncomfortable, bathroom light switches itself off after 2 minutes (like in the middle of a shower!), the toilet flush was faulty, the black toilet and basin showed dirt and stains (not good), the minibar not restocked with soft drinks, sockets for charging devices 3-4 metres from the bed. Restaurant: Four hours to complete dinner, tiny portions. Reception: no bottled water available to take to the room. Lift: buttons to select the floor almost invisible. Common areas: need cleaning. Overall: the ‘carbon’ theme dominates and makes the hotel dark and gloomy. Verdict: The hotel needs a complete rethink and a redesign.

K

Kurtis

solo_traveller

July 1, 2025

8

Great location, excellent staff and hotel.

Staff were excellent, location great, decor and facilities excellent

G

Gianluca

solo_traveller

June 28, 2025

8

Great position and nice room

Lovely and spacious room

G

George

family_with_children

May 19, 2025

9

We loved it

Location, comfy beds, interesting design of room, nice breakfast (and being able to make fresh orange juice a nice bonus). Friendly staff.

S

Steve

solo_traveller

May 16, 2025

10

it was quick easy efficient and very comfortable

D

Dee

couple

March 16, 2025

10

Was perfect for what we needed

Central to the train station, shopping centre and clinic

L

Lexie

solo_traveller

February 12, 2025

9

The room was amazing, breakfast was heavenly, the interiordesign fabulous and the beds.....lovely. Good location.

G

Greg Smith

couple

January 20, 2025

7

Ok

Location , check in staff great

N

NeilDublin

solo_traveller

January 7, 2025

6

Stylish Hotel although lacking some substance.

Very clean. Large bedrooms. Good separate ensuite shower room. Modern decor. Bath in bedroom great. Appreciated the coffee machine in room.

S

Simona

couple

December 19, 2024

10

Great experience, highly recommend

Friendly staff, central location, great rooms, clean, access to sauna.

M

Marilyn

family_with_children

December 16, 2024

8

the layout of the room was very good, as was the location of the hotel. the breakfast was a plus.

Facilities

Activities

Sauna, Golf course (within 3 km), Spa and wellness centre, Massage, Beauty Services, Facial treatments, Waxing services, Make up services, Manicure, Pedicure, Body treatments, Body scrub, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Foot bath, Spa/wellness packages, Fitness/spa locker rooms, Hiking, Cycling, Hammam

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Wine/champagne, Special diet menus (on request), Breakfast options, Breakfast in the room, Restaurant, Bar

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation

General

WiFi available in all areas, Heating, Non-smoking throughout, Air conditioning, Non-smoking rooms, Soundproof rooms, Lift, Safety deposit box

Internet

Internet services, WiFi, Free WiFi

Outdoors

Garden, Terrace

Parking

Parking, Parking on site, Parking garage

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Safety & security

24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, Face masks for guests available

Self check-in

Digital key access

Services

Airport shuttle (additional charge), Daily housekeeping, Shuttle service (additional charge), Luggage storage, 24-hour front desk, Room service, Meeting/banquet facilities, Airport shuttle, Shuttle service

Deluxe Double Room with Bath

This room has a rain shower and bath, an i-Pod system and high-tech sound system. Room offers a complimentary spa access as well as towels, bathrobe and slippers.

Max 3 guests 39 1 bedroom 1 bathroom
Standard Double Room with Shower

This elegant room includes a modern bathroom with a walk-in shower. Bringing your own sauna equipment is allowed.

Max 2 guests 29 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 23:00
Check-outFrom 07:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease note that the wellness centre is open Monday–Friday 15.00–22.00 and Saturday–Sunday 10.00–22.00.
Last updated: Apr 9, 2024, 10:23 PM

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