Carbon Hotel
Europalaan 38
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Why people book this hotel
“Good location”
“A great hotel that’s less than a minute from the train station, and within 10min…”
“The setting of the rooms is fantastic”
“Lovely and spacious room”
“The staff were exceptionally friendly & helpful”
“Great stay, friendly staff, and comfortable rooms—highly recommended”
“Very comfortable beds, very clean & shower had great power which is unusual for …”
“The service is magnificent and will always try and make your stay as comfortable…”
“breakfast and location”
“Location, comfy beds, interesting design of room, nice breakfast (and being able…”
“nice location, easy parking, friendly staff”
Overview
Located in the heart of Genk within less than 2 km from C-Mine, the elegant Carbon Hotel offers an on-site restaurant, free WiFi and a range of wellness facilities including a sauna and a hammam. Guests can rent bicycles to explore the surroundings. Rooms come with a private bathroom and a Nespresso coffee machine. A minibar is available in the room for an extra charge. You can unwind in the trendy bar or watch the chefs prepare your dish in the Carbon Gusto restaurant with open kitchen. There is also a wine bar. The Carbon Sense City Spa offers professional advice on treatments and nutrition, with free access for guests at the hotel. The Carbon Hotel is situated in the city’s commercial centre, near its largest shopping mall. Its convenient location along the E314 motorway make it easy to reach the Dutch town of Maastricht (21.6 km) and Hasselt (15 km).
Traveller reviews
Brian
solo_traveller
May 31, 2026
Good location
Amanda
couple
April 2, 2026
“Most enjoyable would definitely recommend”
The staff were exceptionally friendly & helpful. Very comfortable beds, very clean & shower had great power which is unusual for a hotel.
Omar
family_with_children
March 26, 2026
Great stay, friendly staff, and comfortable rooms—highly recommended!
Guleed
solo_traveller
February 23, 2026
“Perfect, the staff especially the receptionists and the lovely woman who does the massages and skin treatments was fabul”
A great hotel that’s less than a minute from the train station, and within 10mins of key locations shops,cafes,restaurants and shopping centres. The service is magnificent and will always try and make your stay as comfortable as possible, any issues will be sorted quickly and swiftly, room service happens if you stay longer then 2 nights and they throughly clean your room in the mornings or upon request, the staff is lovely and have nice personalities and will always listen to your concerns. If you get the opportunity to try the spa and massages at this hotel the service is 5/5 stars and they always deliver via it be by giving amazing relaxing massages or incredible skin care treatments, my stay here for one week has been the best it could have been, thank you, Carbon Hotel-Differnent Hotels.
Haibing
family_with_children
January 19, 2026
“Generally it is OK to live in Carbon Hotel, except the table near the bed is not protected.”
breakfast and location
Karin
solo_traveller
December 22, 2025
nice location, easy parking, friendly staff
Marie-Rose
solo_traveller
November 24, 2025
“Relaxing before starting a new workweek”
The setting of the rooms is fantastic
Andreas
extended_group
October 7, 2025
“Good hotel”
The hotel was modern and clean and the staff was friendly. The location was perfect.
Guest
family_with_children
October 2, 2025
“Generally it is OK to live in Carbon Hotel, except the table near the bed is not protected.”
breakfast and location
William
couple
September 1, 2025
“One To Avoid”
One to avoid. Bedroom: Dark, many tripping hazards, huge (unmovable) TV blocks the window, bed really uncomfortable, bathroom light switches itself off after 2 minutes (like in the middle of a shower!), the toilet flush was faulty, the black toilet and basin showed dirt and stains (not good), the minibar not restocked with soft drinks, sockets for charging devices 3-4 metres from the bed. Restaurant: Four hours to complete dinner, tiny portions. Reception: no bottled water available to take to the room. Lift: buttons to select the floor almost invisible. Common areas: need cleaning. Overall: the ‘carbon’ theme dominates and makes the hotel dark and gloomy. Verdict: The hotel needs a complete rethink and a redesign.
Kurtis
solo_traveller
July 1, 2025
“Great location, excellent staff and hotel.”
Staff were excellent, location great, decor and facilities excellent
Gianluca
solo_traveller
June 28, 2025
“Great position and nice room”
Lovely and spacious room
George
family_with_children
May 19, 2025
“We loved it”
Location, comfy beds, interesting design of room, nice breakfast (and being able to make fresh orange juice a nice bonus). Friendly staff.
Steve
solo_traveller
May 16, 2025
it was quick easy efficient and very comfortable
Dee
couple
March 16, 2025
“Was perfect for what we needed”
Central to the train station, shopping centre and clinic
Lexie
solo_traveller
February 12, 2025
The room was amazing, breakfast was heavenly, the interiordesign fabulous and the beds.....lovely. Good location.
Greg Smith
couple
January 20, 2025
“Ok”
Location , check in staff great
NeilDublin
solo_traveller
January 7, 2025
“Stylish Hotel although lacking some substance.”
Very clean. Large bedrooms. Good separate ensuite shower room. Modern decor. Bath in bedroom great. Appreciated the coffee machine in room.
Simona
couple
December 19, 2024
“Great experience, highly recommend”
Friendly staff, central location, great rooms, clean, access to sauna.
Marilyn
family_with_children
December 16, 2024
the layout of the room was very good, as was the location of the hotel. the breakfast was a plus.
Facilities
Activities
Sauna, Golf course (within 3 km), Spa and wellness centre, Massage, Beauty Services, Facial treatments, Waxing services, Make up services, Manicure, Pedicure, Body treatments, Body scrub, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Foot bath, Spa/wellness packages, Fitness/spa locker rooms, Hiking, Cycling, Hammam
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Special diet menus (on request), Breakfast options, Breakfast in the room, Restaurant, Bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
WiFi available in all areas, Heating, Non-smoking throughout, Air conditioning, Non-smoking rooms, Soundproof rooms, Lift, Safety deposit box
Internet
Internet services, WiFi, Free WiFi
Outdoors
Garden, Terrace
Parking
Parking, Parking on site, Parking garage
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, Face masks for guests available
Self check-in
Digital key access
Services
Airport shuttle (additional charge), Daily housekeeping, Shuttle service (additional charge), Luggage storage, 24-hour front desk, Room service, Meeting/banquet facilities, Airport shuttle, Shuttle service
Deluxe Double Room with Bath
This room has a rain shower and bath, an i-Pod system and high-tech sound system. Room offers a complimentary spa access as well as towels, bathrobe and slippers.
Standard Double Room with Shower
This elegant room includes a modern bathroom with a walk-in shower. Bringing your own sauna equipment is allowed.
Hotel Policies
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