SureStay Plus Hotel by Best Western Gatlinburg
218 Ski Mountain Rd
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“The bed was comfortable and good shower”
“Room decor okay”
“Clean, good location”
“Location”
“nice breakfast”
“It was a peaceful place and good breakfast”
“I like how the room was clean and the housekeep did a amazing job”
“The rooms are dirty and not clean and the front desk staff was unable to do anyt…”
“He was thorough ,very polite and completed our check in accurately”
“friendly staff, convenient location, delicious breakfasts”
“PRICE WAS GOOD, LOCATION WAS GOOD,ROOM WAS CLEAN AND PLENTY OF SPACE”
Overview
Adjacent to Great Smoky Mountains National Park and 1.7 km from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool. A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens. A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg. Great Smoky Mountains National Park is 400 m from the hotel, while Ober Gatlinburg Amusement Park tram lift is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.
Traveller reviews
Clive
couple
April 27, 2026
“Good value but a little tired and basic”
Clean, good location
Rossana ANACLETO
family_with_children
August 15, 2025
Stay was very good. The young attendant was getting acquainted to a new computer system and it took a little longer to check in. He was thorough ,very polite and completed our check in accurately. So we didn't mind. Would definitely go back!
Josh
extended_group
July 7, 2025
Location
stefan
couple
May 10, 2025
“ok for 1 night”
nice breakfast
Minka
couple
May 4, 2025
“Good stay”
Good location, free parking. We had a lovely balcony overlooking the river. It was a peaceful place and good breakfast. The bed was comfortable and good shower.
Liudmyla
family_with_children
March 31, 2025
friendly staff, convenient location, delicious breakfasts. We would like to stay at this hotel on our next trip
Chris
couple
February 17, 2025
We were on the river and it was too loud.
carolina
solo_traveller
February 3, 2025
Good location
Brianna
couple
January 6, 2025
“Amazing stay”
I like how the room was clean and the housekeep did a amazing job
Reinaldo
couple
December 2, 2024
“The worst hotel I have ever visited”
I do not recommend this hotel to anyone. The rooms are dirty and not clean and the front desk staff was unable to do anything about it.
lward5
couple
November 14, 2024
“we have stayed here many times and its always quiet and pleasent. Staff is great and helpful.”
lward5
couple
November 14, 2024
PRICE WAS GOOD, LOCATION WAS GOOD,ROOM WAS CLEAN AND PLENTY OF SPACE
Barbara
couple
November 9, 2024
“Awful! Horrific! They wouldn’t let us change rooms and refused the to refund our money.”
Room decor okay
joseph
family_with_children
October 14, 2024
The room size.
yuval
solo_traveller
September 23, 2024
“Motel level with hotel prices.”
Location is not far from the main street, but located at the very end of it. Most of the activities at night are 15 to 40 min walk. Beds are comfortable. Rooms are big.
Erin
couple
September 5, 2024
We stayed here for 2 nights during our trip to Gatlinburg, our room was the biggest we’ve had during our month long road trip in the states! We originally booked 1 night and had to extend because we were so happy with our room!
Carrie
family_with_children
September 3, 2024
“Very comfortable stay.”
Great breakfast. Courtesy of employees. Very clean.
Dominika
couple
August 26, 2024
bedbugs in room. I was bitten. I do not recommend.
James
family_with_children
August 19, 2024
“wonderful mother / daughter weekend”
Everything was amazing. the room was very comfortable, the breakfast was delicious. ....the bear was a little different but interesting.
Harry
extended_group
August 14, 2024
“Super!”
Breakfast was whopper. Beds comfy. Great shower. Nice balcony over river.
Facilities
Activities
Skiing, Hiking, Indoor pool, Indoor pool (seasonal)
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options
General
Air conditioning, Designated smoking area, Heating, Lift, Family rooms, Facilities for disabled guests, Non-smoking rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor pool (seasonal), Outdoor pool, Outdoor furniture
Parking
Parking on site, Private parking, Free parking, Parking
Physical distancing
Cashless payment available
Pool and wellness
Swimming Pool, Pool/beach towels, Sun loungers or beach chairs, Swimming pool
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, Carbon monoxide sources, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available
Services
Vending machine (drinks), 24-hour front desk, Business centre, Fax/photocopying
King Room - Disability Access
Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The en suite bathroom includes a hairdryer.
King Room with Balcony
Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The en suite bathroom includes a hairdryer.
Queen Room with Two Queen Beds with Balcony
Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The en suite bathroom includes a hairdryer.
King Suite with Sofa Bed
Featuring a shared balcony, this room offers a sofa bed, a flat-screen TV, a microwave, a refrigerator and a coffee machine. The en suite bathroom includes a hairdryer.
King Suite with Sofa Bed - Disability Access
Featuring a shared balcony, this room offers a sofa bed, a flat-screen TV, a microwave, a refrigerator and a coffee machine. The en suite bathroom includes a hairdryer.
Queen Suite with Balcony
Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The en suite bathroom includes a hairdryer.
Hotel Policies
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