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Brookside Lodge

Hotel

463 East Parkway

hotel
hotel

Why people book this hotel

Great location
8 mentions

Location was very good , short walk to the Main Street and there was a tram stop…

Location and free parking

Comfortable rooms
7 mentions

Exceptional hotel with a fireplace in the room

The location was nice, we saw a black bear come past our room a couple of times …

Friendly staff
5 mentions

On the second day, my room wasn't serviced

Staff nice and friendly

Breakfast available
5 mentions

Breakfast was ok only

Breakfast was not good either, we didn’t eat and went else where

Parking available
4 mentions

We also appreciated the plentiful parking and pool

Good parking

Pool
4 mentions

there is a pool with hot water like a hot tub

The grounds are nicely kept, we were there too early in the season to enjoy the …

Overview

Located on East Parkway, Brookside Resort is a 9-minute walk from the Gatlinburg City Center. Property amenities include 2 seasonal outdoor pools, guest laundry, basketball/volleyball and shuffleboard courts, kids playground and fitness centre. Room amenities include balconies overlooking the river, microwave, refrigerator, coffeemaker, safe and flat screen TVs are provided in every guest room. There is free parking, property-wide WiFi, a sundeck, patio/BBQ area with fire pit along the Roaring Fork mountain stream. Brookside offers a full breakfast buffet for $5. Breakfast includes traditional Southern biscuits and gravy, scrambled eggs and sausage links, hand-cut hash browns, waffles, fresh fruit, cold cereal and assorted pastries. This hotel is 4.8 km from the Great Smoky Mountains National Park and less than 16 km from the Dollywood Theme Park. There are also several dining options located across the street and downtown on the Parkway which is 0.4 km downhill.

Traveller reviews

F

Ferraby

couple

June 15, 2026

8

Breakfast was ok only.

J

Jackie

couple

June 5, 2026

7

Good

Location was very good , short walk to the Main Street and there was a tram stop outside as well ( free ). Rooms were ok , basic but clean . The hallways and lift were not clean and didn’t smell very good at all! This let the place down ! Breakfast was not good either, we didn’t eat and went else where . On the whole it is a reasonably priced place to stay , you pay for what you get .

R

Roger

couple

May 28, 2026

5

Okay

Nice breakfast

R

Rowan

couple

May 7, 2026

9

Balcony overlooking the Babbling Brook

Large spotless comfortable room, friendly welcome at reception. The highlight was the balcony overlooking the brook - we ate our takeaway pizza there, listening to the babbling of the water - and dissuading the raccoon who came to share (luckily he was not too persistent). OK breakfast - scrambled egg and sausages. Waffles and bagels etc.

A

Andres

family_with_children

April 7, 2026

1

Terrible hotel. I won't be back.

This was a terrible hotel. I had a bad experience: the TV—a Smart TV—didn't work, and the interior of the hotel was in poor condition. On the second day, my room wasn't serviced. It was a truly awful hotel.

S

Soo young

extended_group

January 19, 2026

10

that was great meal,, wonderful place,

S

Serik

family_with_children

November 10, 2025

2

The breakfast is terrible. The breakfast is set up in a meeting room with dirty round tables and dirty chairs. The hotel looks more like a roadside motel, and the rooms are similar. The price completely fails to match the level of the hotel.

P

Pavel

couple

November 5, 2025

1

Location and free parking.

A

Alain Chandesais

solo_traveller

October 30, 2025

7

Very unique hotel on the riverside

Exceptional hotel with a fireplace in the room! I also had a small balcony facing the river. Lots of squirrels going around along with the calming sound of a mountain river. It was only a short walk into town with plenty of shops and restaurants. The town is very touristy so it's very busy. They also give you bear instructions (no food in the car etc), apparently sometimes bear come into the garden!

V

Veronika

couple

October 16, 2025

8

This hotel has its own unique theme that helps you feel at one with nature.

I really liked that there was a stream outside the windows. The view from the balcony is simply magnificent.

V

Vaughn

couple

September 28, 2025

4

Very disappointing and unclean

The location was nice, we saw a black bear come past our room a couple of times during our stay which was cool. We also appreciated the plentiful parking and pool

D

DOROSH

family_with_children

August 16, 2025

8

there is a pool with hot water like a hot tub

A

Abigail

family_with_children

July 31, 2025

8

Ok value for money

Easy to find all the amenities around. Good parking. Good price. Place to get ice. Staff nice and friendly.

S

Guest

extended_group

July 13, 2025

10

that was great meal,, wonderful place,

I

Ian

couple

June 9, 2025

8

Good choice for us.

Location away from noisy centre worked for us. We drove to the centre to eat and found free on-street parking every time. Car parks are exorbitant. Free but infrequent tram to centre.

C

Cathy

family_with_children

May 19, 2025

10

Good location

T

Thomas

couple

April 18, 2025

7

A decent hotel close to Gatlinburg's action.

We love the balcony facing the brook. The staff is friendly and the hotel is a nice walking distance to the main attractions. The grounds are nicely kept, we were there too early in the season to enjoy the pool.

S

Simone

couple

April 9, 2025

7

Fijn verblijf, rare geur

Super nice and helpful staff! Location also very nice with a view of the river!! The room was nice and bed was comfortable. Upon entering the room a somewhat weird smell. I think this is due to the carpet. The window was left open, but the smell did not diminish. The bedding also had this strange smell. The bathroom was fine and had a nice sink. However, I did find hairs on the bath mat in the bath… Bottom line, had a nice stay, apart from the smells. If you are sensitive to unpleasant smells, it is not recommended.

S

Sandy Lou

family_with_children

March 13, 2025

10

Very enjoyable vacation.

We loved the comfort of the bed; we slept like babies. The breakfast was delicious and the price unbeatable for $5. We also enjoyed the pool, fire pit and absolutely loved the rushing creek behind the lodge. You must visit Emma in the front office, she is adorable.

A

Alan

couple

January 27, 2025

7

was ok for what we paid

rustic decor, lovely stream at rear

Facilities

Activities

Fitness centre, Fishing, Children's playground, Fitness

Food & Drink

Breakfast options

General

WiFi available in all areas, Non-smoking throughout, Air conditioning, Designated smoking area, Non-smoking rooms, Lift, Safety deposit box, Facilities for disabled guests

Internet

Internet services, WiFi, Free WiFi

Outdoors

Outdoor pool, Sun terrace, Outdoor pool (seasonal), BBQ facilities, Garden, Terrace

Parking

Parking, Free parking, Parking on site

Pool and wellness

Water slide, Pool/beach towels, Sun loungers or beach chairs, Fence around pool, Kids' pool, Swimming pool, Swimming Pool

Safety & security

Key card access

Self check-in

Lockbox key collection at the property

Services

Shuttle service, Shuttle service (additional charge), Vending machine (drinks), Laundry, Meeting/banquet facilities, Fax/photocopying, Luggage storage

Deluxe King Room

The spacious double room offers air conditioning, a coffee machine, a balcony with river views as well as a private bathroom boasting a bath. The unit has 1 bed.

Max 2 guests 34 1 bedroom 1 bathroom
King Room with Fireplace

This room, with mountain and creek views, features a private balcony and wood burning fireplace, microwave, refrigerator, and a 39 inch flat screen TV with high speed cable channels. Upgraded bedding includes tone-on-tone, high-thread-count sheeting. Please note that the price is based on 2 guests. Maximum occupancy is 4 guests. (See Hotel Policies) Rooms with updated bathrooms are not guaranteed and based on availability. Rooms with fireplaces are based on availability and not guaranteed.

Max 2 guests 34 1 bedroom 1 bathroom
Standard King Room

This room includes a 32-inch flat-screen TV with cable channels, a balcony, coffee maker, microwave and refrigerator. This room also features mountain and creek views.

Max 2 guests 29 1 bedroom 1 bathroom
Deluxe Queen Room with Two Queen Beds

This room, with creek and mountain views, features a private balcony and wood-burning fireplace, microwave, refrigerator, and a 39 inch flat screen TV with high speed cable. Please note that the price is based on 4 guests. Maximum occupancy is 5 guests. (See Hotel Policies) Rooms with updated bathrooms are not guaranteed and based on availability.

Max 4 guests 34 1 bedroom 1 bathroom
Standard Double Room with Two Queen Beds

This room, with mountain and creek views, features a balcony, microwave, refrigerator, and a 32 inch flat screen TV with high speed cable channels. Please note that the price is based on 4 guests. Maximum occupancy is 5 (see Hotel Policies) . Rooms with updated bathrooms are not guaranteed and based on availability.

Max 4 guests 29 1 bedroom 1 bathroom
Honeymoon Suite

This room, with mountain and creek views, features a private balcony and wood-burning fireplace, microwave, refrigerator, and a 39 inch flat screen TV with high speed cable channels. A 2-person spa bath is also provided. Upgraded bedding includes tone-on-tone, high-thread-count sheeting. Rooms with updated bathrooms are not guaranteed and based on availability.

Max 2 guests 34 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 16:00 to 23:00
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printGuests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.
Last updated: Apr 12, 2024, 3:57 AM

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Brookside Lodge - 3 Star Hotel in Gatlinburg