Fenix Furano
19-10 Kitanominecho
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Why people book this hotel
“The front desk staff, Carl and Amber were extremely helpful and made a lot of ef…”
“The friendliness and helpfulness of the staff”
“All looks new and there is a Nespresso coffee machine in the room”
“Spacious”
“Room was clean and comfortable”
“The modern design, the cleanliness and comfort”
“Although nearby has no convenient store but glad that there is shuttle from the …”
“Excellent location to explore nearby attractions”
“we pay 5 star price but service we get was like those budget inn”
“We stayed in a basic room since it was just a stopover but it was clean and good…”
Overview
Located in Furano, Fenix Furano provides 4-star accommodation with private balconies. Among the facilities of this property are a restaurant, a 24-hour front desk and a lift, along with free WiFi throughout the property. The aparthotel features family rooms. The units at the aparthotel come with air conditioning, a seating area, a flat-screen TV with streaming services, a safety deposit box and a private bathroom with a bidet, slippers and a hair dryer. All units come with a coffee machine, while selected rooms are fitted with a fully equipped kitchen with a dishwasher, an oven and a microwave. At the aparthotel, units are fitted with bed linen and towels. The daily breakfast offers continental, American or Asian options. Guests at the aparthotel will be able to enjoy activities in and around Furano, like hiking. Skiing and cycling can be enjoyed nearby, while a ski equipment rental service, ski-to-door access and a ski pass sales point are also available on-site. Furano Station is 3 km from Fenix Furano, while Windy Garden is 4 km away. The nearest airport is Asahikawa, 42 km from the accommodation, and the property offers a paid airport shuttle service.
Traveller reviews
Seang Lee
couple
June 2, 2026
“The warmth and helpfulness of the 2 staff Carl and Amber made our stay very pleasant.”
The front desk staff, Carl and Amber were extremely helpful and made a lot of effort to assist us in planning our time and travel around Furano/Biel/Asahikawa.
Ong Y L
couple
May 26, 2026
“Great”
Hotel looks it had gone through a refurbishment. All looks new and there is a Nespresso coffee machine in the room. Room was clean and comfortable
Susan
family_with_children
April 8, 2026
“Would stay here again”
Spacious
Lyn
family_with_children
December 19, 2025
“Overall, I had a great stay with nothing major to fault, and I’d like to especially thank the part-time drivers for safe”
The modern design, the cleanliness and comfort. The friendliness and helpfulness of the staff.
Peng
extended_group
December 19, 2025
“over price”
we pay 5 star price but service we get was like those budget inn.
Guest
extended_group
December 14, 2025
Really glad to book this place for our family trip. We get to stay together in an apartment. It’s equipped with kitchen essentials and room size is good. Our family say this is the best stay in Hokkaido. Although nearby has no convenient store but glad that there is shuttle from the hotel to send us to the nearby supermarket and eateries. We are already planning to come back to Furano soon!
Somchai
couple
December 10, 2025
The receptionist was really lovely. I couldn’t remember her name, but she was the woman with an injury on her left arm.😅
Ivy
family_with_children
November 5, 2025
“A stay which we will remember for a long time :)”
Modern, clean . Excellent location to explore nearby attractions . Fantastic service from all the staffs . Especially hotel manager Yvonne . Went the extra mile to arrange a birthday cake for my mom’s birthday .Thank you for a wonderful stay .
Loon
couple
October 27, 2025
Comfy spacious room with great autumn view of the mountain. Located in a quiet part of furano
Sarah
couple
October 23, 2025
“Excellent hotel for a stopover”
Modern hotel with friendly, helpful staff. We stayed in a basic room since it was just a stopover but it was clean and good value. I imagine it's busy in the ski season since very close to a couple of ski lifts.
Katja
couple
October 11, 2025
Very nice rooms. Very friendly staff.
Jessie
couple
October 11, 2025
“Superb experience”
The whole ambience of the stay was awesome and great.. There are free laundry services provided. Staff was very approachable and friendly, recommended places for us to explore because we were first-timers.
Gina
couple
September 29, 2025
“Very nice!”
Kit Kui
family_with_children
August 17, 2025
“Superb stay”
Very friendly staff and cosy environment
Melanie
family_with_children
August 9, 2025
“Excellent location, space and staff”
The rooms were great. Really well stocked kitchen and a lovely relaxing and luxurious space to hang out. Raised bedroom for the parents made it feel like we had real privacy. Staff were so helpful, welcoming and friendly.
Nisa
family_with_children
July 31, 2025
Modern designed 2 bedroom apartment, with all the necessities during our stay.
Chih-Ting
family_with_children
July 16, 2025
Great experience of 2LDK on 3days stay with self driving travel. Reception had good work on fulfilling customer's request.
Der Yuan
couple
July 9, 2025
“Could have been nice”
Nice design
Rishabh
family_with_children
June 29, 2025
“Great location, super spacious&clean”
It was our daughter's 16th birthday and we had been in touch with the hotel before arrival to arrange for some decorations in the room so she would be surprised when reach. I must say the staff did a great job of accomodating our request and made it super special for us. The 2 bedroom suite is very well appointed with all facilities like a full function kitchen, washer-dryer, living room etc. The layout of the suite is comfortable, spacious and very clean. Housekeeping service came to clean our rooms, change our towels on day 2 of our 3 day stay which refreshed everything for us. The view from our room was amazing too.
Eng
family_with_children
June 26, 2025
“Overall still good”
Room is spacious
Facilities
Activities
Fishing, Skiing, Canoeing, Hiking, Cycling, Bike tours, Tour or class about local culture
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Restaurant
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Non-smoking rooms, Family rooms, Lift, Safety deposit box, Soundproof rooms, Heating, Non-smoking throughout, Air conditioning, WiFi available in all areas
Internet
Free WiFi, WiFi, Internet services
Parking
Parking, Street parking, Accessible parking, Parking on site
Physical distancing
Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, Fire extinguishers, Carbon monoxide detector
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Self check-in
Check-in kiosk in the lobby, Lockbox key collection at the property
Services
Shuttle service, Airport shuttle (additional charge), Lockers, Luggage storage, Concierge service, Shuttle service (additional charge), Laundry, Airport shuttle, 24-hour front desk, Express check-in/check-out, Tour desk
Ski
Ski equipment hire on site, Ski pass vendor, Ski-to-door access, Ski storage, Ski school
Transport
Airport pick up, Airport drop off
1 Bedroom Suite
This apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit offers 2 beds.
2 Bedroom Premier Suite (Dual Key)
This spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment features a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 4 beds.
2 Bedroom Suite
This apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit has 3 beds.
3 Bedroom Penthouse Suite
This spacious apartment comprises 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment is comprised of a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 5 beds.
3 Bedroom Premier Suite (Triple Key)
This spacious apartment is comprised of a kitchen, a seating area, 3 separate bedrooms and 3 bathrooms with a bath and a shower. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment comes with a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 6 beds.
3 Bedroom Suite (Dual Key)
This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment includes a dining area, a flat-screen TV with streaming services a washing machine and a balcony. The unit offers 5 beds.
Superior Hotel Room
Offering free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room's kitchenette, which has a refrigerator, is available for cooking and storing food. The air-conditioned twin/double room offers a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker and a seating area.
One-Bedroom Suite
This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit has 1 bed.
Deluxe Studio
Meals can be prepared in the well-fitted kitchenette, which comes with a refrigerator, a microwave and a tea and coffee maker. This air-conditioned studio includes a flat-screen TV with streaming services, a private bathroom as well as a balcony.
Superior Studio
Offering free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. The studio's kitchenette, which features a refrigerator, is available for cooking and storing food. The studio offers air conditioning, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with streaming services.
Superior Studio
Providing free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. The studio's kitchenette, which has a refrigerator, is available for cooking and storing food. This studio is air-conditioned and features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker and a seating area.
Superior Studio
Providing free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. The studio's kitchenette, which features a refrigerator, is available for cooking and storing food. The studio provides air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services.
Hotel Policies
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