The facilities look new and clean. You can put suitcases that cannot fit inside the lockers in a separate room and they provide chain locks. Ironically mostly very good for capsule hotel standards except for the one following fatal flaw for me.

“Only worth staying for 1 night”

It was pretty clean and the facilities were relatively modern so it would be OK for one night

“A good capsule for transiting to airport for problematic flights”

All ok.

Everything was impeccably clean (shower/toilet/capsule), staff were very nice. Great place to stay. You can’t stay between 11am-4pm, but even if you want to stay for some days that should be fine, because daytime traffic is for exploring Tokyo. But you can leave your luggage at the hotel in the meantime.

“Nope.”

The guys are reception are very polite and even use a machine to translate. They are good.

“Its good and the place is very convenient to all”

Its clean and very cozy

Location was good and the bathroom facilities excellent

“Good for an overnight stay”

The capsule hotel rates are affordable. The health and safety of the guests are of extreme concern: disinfectant sprays are available, and the capsules are not crowded.

“it was nice”

easy to find

“Hot and loud.”

Tidy and cheap.

“Very convenient. A little too hot.”

Cheap and simple

My initial reservation was between 16th - 17th September but I was so impressed by the hotel that I extended my reservation as soon as I arrived. Upon my return the following night, I was unable to check-in due to the contactless payment methods I had to hand which were not accepted by the hotel. Understandably, the hotel advised that cash and card were the only payment methods they accepted; however, the lack of consideration and discourteousness from the Receptionist during this time was reprehensible. After attempting to submit payment via Apple Pay and Suica, I was crassly advised by the Receptionist that the hotel was unable to accept any guests who were unable to pay upfront. I was not expecting to be granted access to the guesthouse without making payment; however, my request to speak to a manager was denied. With consideration to the late hour I was checking in, I also enquired whether it were possible to submit payment using my card details via phone or by transferring the balance directly to a bank account; requests which were refused by the Receptionist with no further explanation. Throughout this entire process at the front desk, the Receptionist was unprofessional enough to keep breaking away from our exchange to deal with other guests which I understood as her disinterest in assisting me. After a final, failed attempt to make payment via a Chinese payment app, the Receptionist used a translation device to ask me to find another hotel. Not only was this ill-mannered on her part and embarrassing in front of other guests, I was bemused at her complete lack of empathy for the fact that it was past midnight and, as a tourist with no knowledge of the area, she was willing to dismiss me from the premises with no regard for the potential safety risks as a female travelling alone. My experience at LEO Capsule Hotel was very good on first impression but this incident involving a member of staff has been extremely disappointing.

Location, cleanness

everything is fine. nice attitude staffs.

“Its good and the place is very convenient to all”

Its clean and very cozy

“Very modern and friendly”

Staff were very friendly, nice and clean and tidy too with modern up to date facilities and even micro saunas

The amenities

Very quiet compared to other capsule hotels.

Great value for money, the location by the Station. Not quite centre of Tokyo bud excellent transport options Subway and JR

All facilities keep clean. Hospitality is do good.