“5* for staff, half that for the accommodation”

The staff - the ones we interacted with - are very friendly and try to help you with all that you need. Language is a barrier if you don't speak Spanish. The location, across the lake from the side where the amenities, shops and the airport are, is a short 10 minutes boat transfer, a service offered freely by the hotel, from early morning till late evening. You need to call them to pick you up from Flores, so data and WhatsApp are essential. It works quite well once you know the colours of the boat. We did not eat at the venue as our days were full with visits and we ate elsewhere, so can't comment.

“Poor and Disappointing.”

Not a lot to like really other than the view over the lake and the boat transfer back and forth. Tono, the boat driver, was great and available at all ours.

“A piece of paradise tucked away.”

I like how close to the water you are. It's exactly that: a resort on the water tucked away into the forest. You are very close to nature and stillness. It's lovely, especially if you are there just to unwind and relax all day every day. Staff were very helpful in arranging travel.

The staff (all staff were fabulous, easy to talk to, helped with bookijg a trip to say lamani), The food had a belnd of local belzian and quality all round food. The location was stunning over looking a part of the old river lake and, the room size, the bed were great

“Beautiful lakeside retreat”

Amazing location, friendly service, quick complimentary boat shuttle during business hours

“It’s nice for a day.”

Aby-is a great lady, supported us with our trip to Tikal and the back and forth. Room was spacious, clean and had everything you need. The hotel itself is in a remote location reached by boat-where you pre book. It works. The place is really relaxing ans has nice views.

Helpful staff, there is a boat driver who’s always available to bring you to Flores, restaurant serves good food (we especially liked the pancakes with fruit for breakfast), the room was cleaned everyday with fresh towels and bedsheets.

Fantastic location. Very nice staff. Clean, stylish room. Good communication. Good service at restaurant.

“Will be a fab place once it’s tidied up and rooms painted”

Spacious outdoor area , quiet . Very friendly and helpful staff : waiters , receptionists , boatmen

“Sewage smell in bathroom. Air conditioner has mold smell”

This is about out booking at Las Luciernas aka now Fireflies hotel. The room we got looks absolutely Nothing like the photos.  It is very dingy ,  has scratched furniture, has polyester sheets which are very scratchy , is small in size and the shower has mold and is not clean. The glasses were unclean. It was not disclosed at  time of payment where the receptionist took the full amount. After I complained, she offered free breakfast for 2 days which is a very poor compensation.She said the actual room is under renovation and may be ready by Tuesday but there is no guarantee. While we did switched to the newer room the next day, the shower there only had very hot water which led to us getting scalded. We complained, but they could not get it right. The bathroom had a horrible sewage smell after use which was absolutely disgusting. While all these issues were reported to the receptionist, she was unable to resolve it. Also at night, we had the property dog bark at us and we had to call for help. I was very worried about being bitten. There is nobody there at night in case of an emergency. The pool looks like it has been out of order for a long time. I complained to booking.com and they gave me a number. I contacted the number but they said they were thr owners friend and would pass my message to them. I never got a response. Overall, avoid this hotel . The pictures are not true. I waz traveling with my parents who are seniors and it is horribly inconvenient for us to change rooms, but we will take that option despite being out all day . We had a long journey, and are exhausted! This is too disappointing.

Amazing staff - very accomodating. The boat service to get around was really convenient too and we used the free kayaks. Great cocktails with a beautiful view.

“Expected more”

Nice place to relax and very friendly staff and people working there. Food was also good, but limited in options and on higherly priced.

“Beautiful location and people”

The personnel was really helpful and friendly and the location winderful

“Very disappointing and over priced”

Friendly staff. Location: easy to get to the island of Flores by boat shuttle

“Beautiful, serene spot by the lake”

Lovely, quiet, sophisticated spot on the edge of the lake. Can walk to the mirador of Flores in ten minutes or get to the island by boat. The hotel is very clean, chic, and stylish. Can swim in the lake and use the onsite restaurant or pool facilities.

“Very relaxing stay at the hotel and helpfull staff”

Service of staff and the boat trips to Flores

“Such a great stay!! Highly recommend”

Loved this property so much, the staff were so accommodating before and during our stay. I loved the vibe this stay has nice and quiet.

“It was a comfortable and pleasant accommodation overall with helpful staff.”

Staff were very nice, unusual location.

“Amazing staff & great views”

We stayed at the resort for 4 days. We had a kind welcome by the staff. They helped us with our luggage and gave us a free upgrade to a bigger room. The staff is very friendly and adorable, they helped us in different ways. They were very kind, talkative, helpful, professional, and went out of their way to ensure a pleasant stay. The breakfast is delicious, filling, fresh, and affordable: the yogurt bowl comes with a lot and different type of fruits. The view of the hotel is super nice, with this lake, and the animals like iguanas, monkeys, and squirrels. Definitely the perfect place to relax and recharge your battery! They offer a free boat service in which they pick you up and drop you off at the main island. It was very flexible and they were always on time. They were always very responsive on Whatsapp which was nice. They always replied within a few minutes. The thing that stood out the most was that the attention to the client was very distinguished and this bought to an high satisfaction from our side. HIGHLY recommended! Thank you for the pleasant stay:)

“Wifi and AC 10/10 working really well. The staff was really nice and helpful. Delicious breakfasts.”

Wifi and AC 10/10 working really well. The staff was really nice and helpful. Delicious breakfasts.