I am genuinely impressed by how this hotel managed to achieve an 8.8 rating on Booking, because my experience was much closer to a 5/10. If you enjoy planning your entire vacation around a shuttle schedule, this is the perfect hotel for you. There is a free shuttle to the city, but it must be booked in advance, and getting everyone in your group on board seems to be considered an optional bonus feature. When we couldn’t get a spot on the shuttle, we asked reception to arrange a taxi instead. We were a group of six, yet on several occasions they managed to book a taxi for four. Even if you do manage to use the shuttle for one of your daily trips, you’ll still need to budget for taxis to get around. Expect to spend around €70 per day on taxi fares if you actually want the freedom to enjoy your vacation without planning every movement around the hotel’s schedule. If you’re hoping to do some spontaneous shopping, take a walk, or simply find something to do nearby, forget about it. There is a small convenience store and a local pub where the same customers seem to have held permanent residency for years. If you get hungry during the day, your best option is to continue being hungry. The hotel’s restaurant doesn’t open until 7:30 PM, and the bar doesn’t open until 5 PM, meaning there is effectively nowhere on the property to buy food, snacks, or even a Coca-Cola for most of the day. When the restaurant finally opens, you can look forward to a dry chicken breast with potatoes, and if luck is on your side, you might even receive a small portion of ketchup. Breakfast was an experience of its own. Serving dry bread at 7 AM, right when breakfast opens, takes a special level of dedication. The pool looks considerably larger in the photos. In reality, once four people are in it, it’s basically at capacity. A fifth person would probably require planning permission. Housekeeping also deserves a special mention.

“Excellent”

Charming staff,Nice restaurant for the breakfast. The rooms are very nice with bathrooms recently updated and modern. Beds were heavenly very comfortable Highly recommended!!!

“Overall the stay was good. Staff excellent and the shuttle bus was a bonus. Other than the bathroom, I would have scored”

Breakfast was good. The bed and pillows were comfortable. Shuttle bus was to city centre was excellent.

“So so experience...”

Nice interior design across all the hotel, including the patio garden which is really pretty. Room is comfortable, quite small though. Breakfast is ok.

“Would reccomend searching elsewhere”

Good shuttle service into city

Everything, highly recomended in perfect location. They provide shuttle in and out the center.

“Good”

Location and good breakfast.

“Nice value for money”

Despite its distance from the city center, the facility is located in a strategic point and it also have private transfers to the centre of Firenze. The room was perfectly clean and quiet.

Everything

“Very good breakfast and the room was clean.”

Breakfast was very good. And room is clean.

“God Hotel & Nice driver of the shuttlebus”

Nice hotel but not to impressive staff. They did minimum

“Good hotel, quiet and calm. Location is something to consider.”

The hotel is very nice, and the restaurant serves good food for dinner (as there aren´tmany options by foot from the hotel) The shuttle service to th Historic center is a necessaity, and works veru nice by appointment.

Location . Near to transportation . Room is super clean . Breakfast is very good

Facility is amazing, receptionist was very helpful

“Terrible customer care!”

We booked this hotel because it has a parking area, which was very important for us as we we were on a roadtrip. Upon our arrival, we were told that the parking is not available because there will be cleaning in the area and we can park on the street. There was absolutely nowhere available in the neighborhood and we asked the receptionist to call us anytime (late night or early morning) before the cleaning starts and we can move the car and then park it back when it is over. She told us “no, you can go to another hotel and we will refund your money ”! It was 21:30 pm and she offered to put us to the door instead of trying to find a logical solution! Any customer obsessed hotel would have informed us about the cleaning and parking problem in advance and we could find another hotel in the first place! Also, coffee machine was not working. The worst experience ever!

Everything was great! Value for money!

Everything was more than perfect. The breakfast, location, free shuttle to the city, the staff, everything was clean and rooms are spacious.

“Convieniant hotel with parking and free shuttle service”

Great new property with very handy shuttle service

I liked the room and their transport service

peaceful, quiet area