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The Frame Hotel

Hotel

Via Panzani 2

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hotel

Why people book this hotel

Great location
12 mentions

Excellent location, close to all sights

Fantastic location

Friendly staff
12 mentions

Such great staff

Staff are helpful and you get free sparkling or water refills

Comfortable rooms
12 mentions

The room is nice and very clean

The room was exceptionally comfortable and breakfast was lovely

Clean rooms
10 mentions

Clean and well appointed rooms

Rooms are small but have everything you need and very clean

Breakfast available
2 mentions

Breakfast was excellent especially the lovely lady who ran it

Parking available
1 mentions

Car park was also very close by as well as the train station

Overview

Only 250 metres from Florence Cathedral, boutique hotel The Frame is set in a historical building famous for being the place where the Mona Lisa was recovered in 1913 after having been stolen from the Louvre. Each room at The Frame Hotel is individually furnished, and includes air conditioning, a minibar and flat-screen TV. A private bathroom with toiletries is featured in each room. The Frame Hotel comes with original exposed stone and brick features, and has a central location in the heart of Florence's historical centre. Santa Maria Novella Train Station is 5 minutes' walk away.

Traveller reviews

I

Ipek

solo_traveller

May 13, 2026

9

Recommended

Excellent location, close to all sights. Great noise insulation on windows as we didn't hear any traffic despite the busy street.

H

Harriet

solo_traveller

March 15, 2026

10

Great service. Great location.

Such great staff. Each time I came in or left they were kind, thoughtful and offered help.

S

Stuart

couple

March 13, 2026

10

Lovely hotel. Clean and well appointed rooms. Fantastic location. Easy walking distance to all attractions and restaurants.

D

Danelle

couple

March 10, 2026

10

Perfect for a stay in Florence

The location was perfect. Rooms are small but have everything you need and very clean. Staff are helpful and you get free sparkling or water refills. The building has kept if historic charm but has all the modern amenities.

J

Julius Cesar

solo_traveller

March 4, 2026

9

I booked a small room for my self and I’m very happy with it. They are very nice and clean. The place is also close to t

The room is nice and very clean.

D

Diogo

extended_group

February 23, 2026

9

Small rooms but a perfect choice to explore Florence

Perfect location (less than 5min to the main square). The staff was very helpfull and friendly. Car park was also very close by as well as the train station.

R

Rachel

family_with_children

February 16, 2026

9

Fabulous hotel in an amazing location

The staff were very helpful and friendly and went the extra mile

J

James

family_with_children

February 16, 2026

10

Exceptional Place to Stay

The hotel is the perfect place to stay in Florence. The room was exceptionally comfortable and breakfast was lovely. A shout out to Margherita who made us feel very welcome each morning. The location of the hotel is perfect; close to the main sites, but peaceful in the evenings. The wine cellar is a hidden treat which was lovely to visit in the evening. A great place to stay!

H

Heikki

couple

January 2, 2026

8

Very happy with my stay.

The story of the hotel. The room size and the big bathroom. Clean, comfortable and close to everything. Super friendly staff.

R

Rebecca

couple

December 30, 2025

9

A beautifully designed and clean hotel in a fantastic location.

A lovely little hotel in a brilliant location. The staff were very friendly, the room was clean and well designed. Despite being on a bustling street we didn't hear any noise from outside.

S

Sager Gh.

family_with_children

December 1, 2025

8

Very well located hotel near many things without the street noise.

I like the Location, quietness, cleanliness, and the super friendly accommodating staff.

A

Aslı

solo_traveller

November 23, 2025

9

I liked The Frame hotel because of a couple of reasons. First it was really clean and comfortable. It wasin the centre so I walked everywhere. Staff were very friendlly and welcoming. They made me feel like I was at home. If I come to Florance again I will definitely stay in this hotel.

F

Flavia

couple

November 1, 2025

9

Top location and stylish rooms!

Modern clean and practical rooms!

L

Leanne

couple

October 31, 2025

8

Great hotel with a fantastic historical story and would stay again

Great location, friendly staff and very helpful. Room was comfortable with everything we needed

D

Daniel

solo_traveller

October 28, 2025

9

Location, facilities, service - top notch.

Hotel itself is lovely and clean. Modern but stylish. Location cannot really be beaten for tourist purposes. I arrived at 9am and by chance my room was ready so they just let me check in rather than waiting til 3pm and putting my luggage in storage. Great service. Would love to return one day!

D

Dylan

solo_traveller

October 26, 2025

10

Would happily stay there again.

Clean, well decorated and modern amenities. Well located. Friendly and helpful staff.

J

John W

couple

October 1, 2025

9

Such lovely staff and amazing customer experience. The location was insanely good...!!! Literally on top of everything. We didn't use motorised transport once. Everything was within easy walk from the hotel. The room was so comfortable, and the bathroom was very generous. Will definitely book this hotel again on our return trip.

R

Rosie

couple

September 26, 2025

10

Staff were excellent especially Alex and breakfast lady

Breakfast was excellent especially the lovely lady who ran it

M

Marilynn

couple

September 14, 2025

6

Disappointed with the room the bed was far too large and there was no where to sit

Location was perfect

A

Andrea

couple

September 11, 2025

10

Amazing!

Everything! It was simply perfect!

Facilities

Accessibility

Wheelchair accessible, Higher level toilet, Emergency cord in bathroom

Activities

Temporary art galleries, Walking tours, Bike tours, Happy hour, Tour or class about local culture, Cooking class, Live music/performance, Live sport events (broadcast), Massage, Cycling

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Board games/puzzles

Food & Drink

Kid meals, Kid-friendly buffet, Wine/champagne, Fruits, Coffee house on site, Breakfast options, Special diet menus (on request), Breakfast in the room

Food & drink safety

Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered

General

Bicycle parking, WiFi available in all areas, Soundproof rooms, Lift, Non-smoking rooms, Pets allowed, Facilities for disabled guests, Family rooms, Non-smoking throughout, Air conditioning, Designated smoking area, Heating, Safety deposit box, Allergy-free room

Internet

Free WiFi, WiFi, Internet services

Outdoors

Outdoor furniture

Parking

Private parking, Parking garage, Parking

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Reception services

Invoice provided

Safety & security

24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property

Self check-in

Passport/ID information collected online before you arrive

Services

Pet basket, Pet bowls, Shuttle service, Ironing service, Express check-in/check-out, Room service, 24-hour front desk, Airport shuttle, Babysitting/child services, Laundry, Dry cleaning, Fax/photocopying, Luggage storage, Tour desk, Concierge service, Shuttle service (additional charge), Trouser press, Vending machine (drinks), Airport shuttle (additional charge), Shared lounge/TV area, Daily housekeeping

Transport

Airport drop off

Deluxe Double Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.

Max 3 guests 16 1 bedroom 1 bathroom
Small Double Room

This Small Double Room features a tile/marble floor, soundproofing and minibar.

Max 2 guests 11 1 bedroom 1 bathroom
Deluxe Double or Twin Room

Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels.

Max 2 guests 16 1 bedroom 1 bathroom
Superior Double or Twin Room

Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels.

Max 2 guests 14 1 bedroom 1 bathroom
Junior Suite

This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and executive lounge access. The unit has 2 beds.

Max 3 guests 20 1 bedroom 1 bathroom
Suite

This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.

Max 4 guests 26 1 bedroom 1 bathroom
Suite Terrace with private jacuzzi

This suite features a terrace with hot tub and views of the Medici Chapels.

Max 6 guests 50 2 bedrooms 2 bathrooms

Hotel Policies

Check-inFrom 15:00 to 23:59
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printGuests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Last updated: Apr 11, 2024, 8:26 AM

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The Frame Hotel - 4 Star Hotel in Florence