“Na”

Na

“Do not book! Scam!”

Nothing!!!

The studio is well-appointed. The bathroom is spacious. The staff were really courteous and willing to help.

Everything

We had no A/C in our room no hot water and the bed is like sleeping on a rock with a sheet of paper. We ask for our A/C and said tommorow it will work. It didnt so they gave us a fan that make the same noise as a plane so our 3 days was shit. Theres is no restaurant or you cant go to el nido town by walking it's near nothing exepect the local fish market so theres is always that smell.

“Very disappointing experience and highly unprofessional customer approach. Not recommended.”

Despite having a fully paid reservation made via Booking, upon arrival the hotel informed us that they did not have our reservation in their system. The staff were unable to handle the situation and offered no effective solution. Instead, we were pressured to cancel our Booking reservation and pay again for different rooms, which would have resulted in losing the money already paid. After more than 2.5 hours of discussions, we were finally given two rooms: one as booked and a second one with a significantly lower standard (much smaller size, single small bed instead of a double, window facing a wall). No compensation was offered. The manager never appeared and refused direct contact. Communication was limited to the front desk only. During a 4-night stay, the room was never cleaned, basic amenities such as toilet paper were not replenished, and everything had to be requested multiple times. Staff presence was noticeable, but service quality was extremely poor. A formal complaint was raised via Booking. The hotel did not acknowledge responsibility. Very disappointing experience and highly unprofessional customer approach. Not recommended.

“Needs more”

Rooms were nice but fridge didn't work

They rejected the booking when I reached the hotel even though I booked it atleast 10 days in advance. Some lame excuse they had given as to how they didn’t have access to booking.com

Room was clean. Beds were comfy.

“Nice staff, but not good value for money”

The reception staff and porters were excellent and there are some massage chairs that are free to use. The workers tried their best to solve problems, but the real problems are mainly about the building, not the staff.

“Avoid at all costs”

Sadly, there’s no option for a rating below 1 star. This was the worst experience of our trip. We had multiple calls with the staff to confirm our reservation, and were assured we’d have the room—yet upon arrival in El Nido, there was no proper confirmation, and we were forced to cancel. Completely disorganized and unprofessional. Avoid at all costs. Bunch of incompetent people

“Staff so poor service”

Location and cleanliness

“Room was ok however, everything else below average.”

Initially given room with twin beds despite booking double. Receptionist sorted however, bathroom was needing refurbished and we also had ants in the bathroom. Breakfast was poor and was also noisy at night.

The beds were comfortable and the rooms were clean. Unfortunately one of the rooms was interior with a window facing the staff corridor. This makes us very sad for not being able to have natural light.

Worse hotel i have experienced. Bad location, bad services, no hospitality, and they may charge you 100 usd at check out for different reaons, and if you dont pay, they stop you and ruin your trip. Be careful about this place and the managment

Worse hotel i have experienced. Bad location, bad services, no hospitality, and they may charge you 100 usd at check out for different reaons, and if you dont pay, they stop you and ruin your trip. Be careful about this place and the managment

“It was a great place to stay for 2 nights”

Room was clean and big. Staff was very kind and helpful

“Good for the money”

Easy to get to. Good for the price. Nice staff. Seemed clean

Staff is very kind but the bed linen was not washed properly and breakfast is terrible. If you're just going to sleep here few nights, that's fine. All bars and restaurants are like 15min walking from here or 3-5 min with scooter.

The room was large and clean. Location just 10mins walking from main center and close to the beach bars and our favorite Italian restaurant. Free massage chairs!