“Horrible - do not book”

This was a horrible experience. I will never be going back. It was referred to me by my parents as they had gone last year and mentioned it was a beautiful, clean place. I was down with my boyfriend, his mother and my parents. We came all the way from Canada and it was an embarrassment to say the least. Issues were the following: 1 - staff was unpleasant, unprofessional, and lacked experience or customer service skills. 2- room was not ready when we arrived- room was to be ready at 1pm. We arrived from 4pm (er had been driving for hour to get there) and the room was not ready. The rooms sheets still needed to be changed and the towels needed to be changed. I informed the manager of my dissatisfaction to which she answered , “well we will give you the room “. There was no apology or any type of explanation. She simply rolled her hair around her finger and made it seem as we were troubling her because we were stating the room was not ready. My mother in law is 80 years old and simply wanted to rest and take a shower, which was not possible. 3-unprofessional and unpleasant staff- the staff took us to the room and opened a room which was already occupied. Nobody knew what they were doing, and everyone was very unorganized and unpleasant. 4- Place was dirty and unkept - Not only the hotel itself but the rooms were not what we saw in the pictures; the walls, floors, pillow covers and floors were dirty. 4- False advertising- We had booked a room with 3 beds; not only was it dirty (I will send pics), the room was EXTREMELY small. We would not be able to sleep in there, the beds were literally side by side. It is not explained on the website that the room is that small. We had just come back from another place and it had 5 beds and was big enough for all of us to stay in the one room. I am beyond disappointed, please do not book this place. It is not what is advertised, staff is rude, manager is incompetent and does not know how to deal with customers.

“Stay Just if you are desperate 🥲”

Nothing really, rooms are not so close to the ocean, a bit run down as well. It was ok, but i will never stay there again 🤔

“terrible, except for my interactions with Edwin/Edwig who was an absolute delight to me to help me in any way he cou”

the bed was big and comfortable, and the worker Edwin there was so helpful and did everything he could to resolve my situation there.

“Excellent place to relax and re energise. Would recommend and would definitely stay here again”

This hotel was in the perfect location right on the beach and in a quiet private area. The restaurant and bar were right on the beach, the perfect place to enjoy the sunset. The breakfast was excellent , generous and varied . The staff were very helpful and friendly and the whole property was well maintained, clean with a lovely pool area. We have already recommended this hotel to others and would definitely stay here again.

“Great location, poor quality.”

The grounds were well-maintained and the location was ideal. The staff were attentive and pleasant.

“Good”

Beautiful sandy beachfront Service rendered by staff excellent

The rooms

“A very nice place but wouldn't go back because of the music issue.”

Breakfast was good. Great location close to the beach.

“All told a positively delightful stay and I would highly recommend it.”

The staff was outstanding. The manager was everywhere and very friendly. The buildings and amenities were all in very good repair and functioned perfectly. Everything was clean. The manager strived to keep the resort quiet and relaxed. The entry and parking area was paved which is somewhat unique as many of the resorts are just sand - a major detriment when riding a large cruising motorcycle :-) I would go out of my way to stay there again.

Nothing

“The management was a bit unfriendly. The staff was good”

The staff was helpful

“Always a peaceful and fun experience!”

Love this place and we keep coming back. Feels like home, beachfront, pool, food, and relaxing area is one of a kind with coconut trees.

“I would not book a stay.”

The appearance of h to e hotel is very pretty. The ocean view is amazing. The sense of security is also very nice.

“Awful”

They did not have water I tried to cancel and I got charged all plus a fee evebthought there was no water

“Wost place I have stayed at”

There was nothing about this place I liked. Avoid this hotel at all cost!!!

“Disappointed”

Barely any food selection. It was dirty. Shower drain flooded.

“Nice and comfortabel but overpriced.”

The pool, lights were truly nice. Staff was really helpfull with making copies, securing the payment and even wanted to do their best for some sort of breakfast at 5.30 in the morning.

“Do not go there,”

Nothing

very nice hotel

More choices for breakfast , they have only one. Location great.