Clean and friendly staff

“Perfect”

“Excellent stay”

Very clean

“The hotel rooms were extremely badly kept. Property from other guests not cleared from our room, which included a pair o”

Only the proximity to my family . We were spending thanksgiving with them and only needed a room for the week.

“Horrible customer service”

The hotel is terribly managed and lacks responsibility. This was by far the worst experience I have ever had at a hotel. I booked 3 rooms at DoubleTree by Hilton Columbus Dublin through booking.com for a family visit. We arrived at the property at 5 pm on Saturday, and Derrick, a person at the front desk, assisted us with check-in. Shortly after handing over the keys for the first room, he informed us that the second room was still being prepared but provided no further information. I expressed confusion, stating, "It's 5 o'clock," to which he replied, "I know the time," with a period. I felt embarrassed by his attitude but inquired again about the 4 pm check-in time. He responded by attributing the delay to a shortage of housekeeping staff, disclaiming any responsibility. He even refused to provide an estimated time for the second room's readiness Unfortunately, this was just the beginning. When he claimed inability to locate the third room in the system, I explained that all three rooms were booked under the same confirmation number but with different names. He insisted he couldn't take action unless booking.com resent the reservation details due to their third-party booking. Despite my requests to review the confirmation details on my phone, he refused, accusing me of holding up the line and wasting his energy. After enduring a 40-minute wait on the phone, I finally contacted booking.com, whose representative promised to contact the property to locate the third room. However, they informed me that the hotel repeatedly hung up on them and failed to connect with the property. I requested cancellation of the third room but was informed it required confirmation from the property, with a promise of an update within 24-48 hours via chat. This resolution was impractical, as I needed immediate accommodation. The booking.

I made a plan that included breakfast, but was asked to pay for breakfast separately.

I made a plan that included breakfast, but was asked to pay for breakfast separately.

The breakfast is good, but they didn’t have a big selection

“Frustrating”

Beds were flat. Management is terrible. Was charged a 250 dlr smoking fee. I don't smoke. They refused to reverse the charge. For one night stay I was charged in total 378. Never will return. Lost a customer

“Frustrating”

Beds were flat. Management is terrible. Was charged a 250 dlr smoking fee. I don't smoke. They refused to reverse the charge. For one night stay I was charged in total 378. Never will return. Lost a customer

“Fine stay.”

Staff at front desk. Comfort of bed

I like the location

Staff did an amazing job finding us another hotel and getting us registered.

Breakfast is good, and the staff are quite friendly and professional. Really appreciated help from front desk guy Tony.

Newly updated, beautiful hotel, very friendly and helpful staff.