Best Western Hotel Universel Drummondville
915 rue Hains
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Why people book this hotel
“The front desk staff a young man (with dreadlocks) in particular were exceptiona…”
“room and staff were very good”
“Booked presidential suite and it was great, with an amazing shower, spa bath and…”
“Friendly staff, great room and the pool”
“The staff was friendly, the pool & hot tub were excellent, the room was very nic…”
“Good location for stop off”
“Staff friendly, room clean and comfortable”
“Location was good, staff were friendly, room was clean, beds were comfortable, s…”
“The beds have always been very comfortable, the rooms quiet, the staff welcoming…”
“Large room, comfortable bed, warm pool, great hot tub”
“Rates are very reasonable”
Overview
With a location directly off Highway 20, halfway between Quebec and Montreal, this hotel in Drummondville offers the perfect blend of comfort and convenience. The on-site full service Italian restaurant Pacini serves breakfast, lunch and dinner. In the evening, guests can relax with a drink in the bar or on the terrace during the summer. The hotel's four season indoor pool with atrium is a favourite. Shopping center, cinema and plenty of restaurants are only steps away, the Centrexpo Cogeco Drummondville is within 1km. For those seeking a nature outing, an abundant of outdoor activities are offered within close proximity to the hotel, including Golf, tree adventure Arbre en Aarbre, rose garden visiting.
Traveller reviews
Mette
couple
April 15, 2026
“Comfortable.”
Staff friendly, room clean and comfortable. Situated on the outskirts of Drummondville and very easy to reach by car. Breakfast/dinner can be enjoyed at the restaurant attached to the hotel, but there are enough other options in the immediate area.
Nathalie
family_with_children
April 4, 2026
Great over all !!!
Robert
family_with_children
March 16, 2026
The staff was friendly, the pool & hot tub were excellent, the room was very nice, & the location is spot on, would definitely recommend this hotel to others, & will add this to my list of great places to stay.
Jean-Francois
solo_traveller
February 26, 2026
Nothing
Paul
family_with_children
January 5, 2026
“Bon nuit en Drummondville”
The front desk staff a young man (with dreadlocks) in particular were exceptional ... I asked him in my very poor '47 year ago' high school French if he could parlez en English ... He was amazingly bilingual and his presence and attitude was incredible ... He is a treasure and an asset to your Hotel ...
Terrance
solo_traveller
October 28, 2025
room and staff were very good
Simon
couple
October 11, 2025
“It’s good a stop over for one night”
Good location for stop off. Booked presidential suite and it was great, with an amazing shower, spa bath and incredibly comfortable bed. Slept like a log.
Rhonda
family_with_children
September 30, 2025
Location was good, staff were friendly, room was clean, beds were comfortable, staff spoke both English and French, TV was a smart TV
Terrence
couple
September 29, 2025
“Just perfect!”
Excellent reception, friendly service.
Lynn
family_with_children
September 22, 2025
“Would not recommend”
Convenient
Jean-Francois
family_with_children
September 13, 2025
“A great midway stop on the road”
Friendly staff, great room and the pool
gosine
solo_traveller
August 29, 2025
Nothing, Best Western Hotels are not the same anymore 😪.
Danielle
couple
August 22, 2025
“Really reasonable price for a nice pet friendly stay while traveling”
Location is super convenient. Pet friendly was exactly what we needed. Room is clean and comfortable. Rates are very reasonable. Staff is super friendly
John & Joyce
family_with_children
August 20, 2025
Fabulous staff. Amazing food.
Theresa Collins
family_with_children
August 20, 2025
Everything
Clarence
family_with_children
August 13, 2025
“Excellent location and very comfortable facility.”
Excellent staff or hotel and restaurant, fantastic location for the traveler, the facility is very clean and comfortable. The restaurant on the facility is outstanding. There are other restaurants close by if the hotel restaurant suitable to you.
Elizabeth
family_with_children
August 5, 2025
“We always enjoy staying here! So clean and wonderfully clean!”
Kevin
family_with_children
July 26, 2025
“Perfect for a tired family after a day of travel.”
Great location in Drummondville - we stop here every year on our way to and from the East Coast. The beds have always been very comfortable, the rooms quiet, the staff welcoming and the pool perfectly clean and ready for our two kiddos to burn off some pent up travel energy. I’ve never had a single complaint while staying here - highly recommend for families :)
Christopher
couple
June 18, 2025
“GOOD, COMFORTABLE STAY, NICE POOL and HOT TUB”
Large room, comfortable bed, warm pool, great hot tub.
Kseniya
family_with_children
May 4, 2025
Room was good, and the pool and hot tub were great
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails, Higher level toilet, Lower bathroom sink
Activities
Fitness centre, Golf course (within 3 km), Solarium, Indoor pool, Indoor pool (all year)
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Fruits, Breakfast options, Kid meals, Special diet menus (on request), Restaurant, Bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas
General
WiFi available in all areas, Pets allowed, Non-smoking rooms, Facilities for disabled guests, Family rooms, Non-smoking throughout, Air conditioning, Heating, Lift
Internet
Free WiFi, WiFi, Internet services
Outdoors
Garden, Terrace, Sun terrace
Parking
Parking on site, Private parking, Parking, Free parking, Street parking, Accessible parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Sun loungers or beach chairs, Sun umbrellas, Swimming pool, Heated pool, Pool/beach towels
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available, Face masks for guests available
Self check-in
Lockbox key collection at the property
Services
Business centre, Laundry, Dry cleaning, Meeting/banquet facilities, 24-hour front desk, Vending machine (drinks), Vending machine (snacks), Shared lounge/TV area, Daily housekeeping, ATM/cash machine on site, Express check-in/check-out, Fax/photocopying
King Room
This king room has a tea/coffee maker, flat-screen TV and a spa bath for 1 person.
King Room with Bath Tub - Disability Access/Non-Smoking
The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.
Queen Room with Two Queen Beds - Non Smoking - Pet Friendly
This quadruple room has a flat-screen TV, tea/coffee maker and air conditioning.
Queen Room with Two Queen Beds - Non-Smoking
The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.
Queen Room with Two Queen Beds and Pool Access - Non-Smoking
This quadruple room features air conditioning, flat-screen TV, small refrigerator and tea/coffee maker.
King Suite
This suite features a tea/coffee maker, microwave and flat-screen TV.
Queen Suite - Non-Smoking
This suite has a flat-screen TV, tea/coffee maker and iPod dock.
Queen Suite with Two Queen Beds- Non-Smoking
This suite features a flat-screen TV, iPod dock and sofa. A refrigerator and coffee maker are also included.
Hotel Policies
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