Hotel Fenix
12114 Avenida 7 Barrio el Salado
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Why people book this hotel
“Room, service and food”
“Really helpful staff even though they do not speak English”
“It was close to the mall and gym the restaurant was excellent along with the pri…”
“Rooms are comfortable”
“Great place to stay, close to airport”
“The city is vibrant and in the central, there is an area with many nice restaur…”
“It was clean and tidy and the staff were really helpful”
“the staff was nice- the place was clean - the outside seemed a bit iffy but it w…”
Overview
Set in Cúcuta, 6.8 km from Cucuta Public Library, Hotel Fenix offers accommodation with an outdoor swimming pool, free private parking, a garden and a shared lounge. With a terrace, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation features room service, a 24-hour front desk and currency exchange for guests. All rooms come with a flat-screen TV, and certain units at the hotel have a city view. Continental and American breakfast options are available every morning at Hotel Fenix. At the accommodation guests are welcome to take advantage of a hot tub. Comfanorte Ecopark is 11 km from Hotel Fenix. The nearest airport is Camilo Daza International Airport, 1 km from the hotel.
Traveller reviews
Mariana Scarlet
family_with_children
April 30, 2026
La atenciòn, y el servicio en general
Carlysle
family_with_children
March 11, 2026
“Nice Hotel”
It was close to the mall and gym the restaurant was excellent along with the pricing with comfortable rooms
Mario
family_with_children
December 23, 2025
Tranquilo
Ibrahim
family_with_children
February 16, 2025
Rooms are comfortable ..
Ivan
solo_traveller
October 16, 2024
“Great experience”
Room, service and food
Haydee
solo_traveller
September 10, 2024
“transito”
Pude descansar
Ricardo Arellano
couple
June 18, 2024
Great place to stay, close to airport
Stephen
couple
March 5, 2024
“It was a shame I only stayed for one night i would stay here again”
It was clean and tidy and the staff were really helpful
Guest
family_with_children
January 7, 2024
“Confortable”
La piscina
Michael
family_with_children
October 20, 2023
“One of My favorite hotel in Colombia”
Really helpful staff even though they do not speak English. But they are helping me by using translator. And I feel really safe in the city of Cucuta. The city is vibrant and in the central, there is an area with many nice restaurants and bars.
Colombo
couple
March 1, 2023
“excellent”
the staff was nice- the place was clean - the outside seemed a bit iffy but it was nice
Ana
family_with_children
February 16, 2023
“familiar trip”
Very friendly staff, comfortable room.
Facilities
Accessibility
Wheelchair accessible
Activities
Public Bath, Karaoke, Hot tub/Jacuzzi, Themed dinner nights
Cleanliness & disinfecting
Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Kid meals, Breakfast options, Coffee house on site, Wine/champagne, Fruits, Special diet menus (on request), Restaurant, Bar, Breakfast in the room
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered
General
Bicycle parking, WiFi available in all areas, Air conditioning, Designated smoking area, Minimarket on site, Facilities for disabled guests, Family rooms, Non-smoking rooms, Pets allowed, Soundproof rooms, Chapel/shrine, Lift, Safety deposit box
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor pool, BBQ facilities, Garden, Terrace, Sun terrace, Outdoor pool (all year)
Parking
Parking on site, Private parking, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed
Pool and wellness
Swimming Pool, Sun loungers or beach chairs, Kids' pool, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Security alarm, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Self check-in
Passport/ID information collected online before you arrive, Lockbox key collection near the property
Services
Shuttle service, Daily housekeeping, Grocery deliveries, Pet basket, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Trouser press, Vending machine (drinks), Vending machine (snacks), Shared lounge/TV area, Currency exchange, Packed lunches, Tour desk, Fax/photocopying, Luggage storage, 24-hour front desk, Room service, Meeting/banquet facilities, Business centre, Laundry, Dry cleaning, Ironing service
Standard Double Room
This air-conditioned double room features a desk, a balcony, city views and a private bathroom. The unit offers 1 bed.
Basic Triple Room
The triple room offers air conditioning, a tiled floor, as well as a private bathroom featuring a shower. This triple room features a flat-screen TV. The unit offers 3 beds.
Twin Room
This twin room is air-conditioned and features a private bathroom, a tiled floor and a balcony. The unit offers 2 beds.
Superior King Suite
This air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 2 bathrooms with a bath. The suite offers a seating area, a safe deposit box, a tiled floor, a flat-screen TV, as well as city views. The unit offers 2 beds.
Hotel Policies
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