Hotel Isla Esmeralda
CALLE 2 NORTE ENTRE 20 Y 25 AVENIDAS COLONIA CENTRO
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Why people book this hotel
“We had a complain about another guest and the staff picked this up”
“very nice staff”
“There is an AC and fan in the room”
Overview
Situated within 34 km of Faro Celarain in Cozumel, Hotel Isla Esmeralda offers accommodation with seating area. This aparthotel features free private parking, a 24-hour front desk and free WiFi. The aparthotel provides an outdoor swimming pool with a fence, as well as a public bath and a housekeeping service. At the aparthotel, units are fitted with a wardrobe, a flat-screen TV, a private bathroom, bed linen and towels. The units are equipped with heating facilities. Guests can also relax in the garden or in the shared lounge area. The nearest airport is Cozumel International Airport, 1 km from the aparthotel.
Traveller reviews
natasha
solo_traveller
February 27, 2022
Would not recommend! Location ok but needs updating. Noisy/noisy fridge in the room had to unplug it the first night and then noisy staff outside my room so requested another room for the second night and Only one tap in the sink, Shower barely working. Definitely not worth the price
Anna
couple
January 16, 2022
“Not recommended place to stay!”
Only available hotel in Cozumel during our travels. What you see on the pictures is what you get. There is an AC and fan in the room. We had a complain about another guest and the staff picked this up.
Lise
extended_group
January 3, 2022
very nice staff
Facilities
Activities
Public Bath
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options
General
Non-smoking rooms, Air conditioning, Bicycle parking
Internet
Free WiFi, Internet services, WiFi
Outdoors
Outdoor pool, Garden, Outdoor pool (seasonal), Outdoor furniture
Parking
Parking on site, Private parking, Free parking, Parking, Parking garage, Accessible parking
Physical distancing
Contactless check-in/check-out, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Fence around pool, Swimming pool, Swimming Pool, Shallow end, Sun loungers or beach chairs
Reception services
Invoice provided
Safety & security
Key access, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property
Self check-in
Passport/ID information collected online before you arrive
Services
24-hour front desk, Luggage storage, Private check-in/check-out, Vending machine (drinks), Shared lounge/TV area, Daily housekeeping
Double Room
Providing free toiletries, this double room includes a private bathroom with a shower. The double room provides a flat-screen TV with cable channels, a seating area, a wardrobe, a tiled floor as well as garden views. The unit offers 1 bed.
Double Room
Providing free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room provides a flat-screen TV with cable channels, a seating area, a wardrobe, a tiled floor as well as garden views. The unit offers 1 bed.
Double Room with Two Double Beds
Offering free toiletries, this twin room includes a private bathroom with a shower. The twin room offers a seating area, a wardrobe, a tiled floor, a flat-screen TV with cable channels, as well as garden views. The unit offers 2 beds.
Twin Room with Bathroom
Offering free toiletries, this twin room includes a private bathroom with a shower. The air-conditioned twin room offers a flat-screen TV with cable channels, a seating area, a wardrobe, a tiled floor as well as garden views. The unit offers 2 beds.
Hotel Policies
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