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Puerto del Cielo

Hotel

274 Calle 5

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hotel

Why people book this hotel

Friendly staff
13 mentions

They are amazing, incredibly friendly, and make you feel right at home from the …

Hosts are delightful people

Great location
10 mentions

Great location

It was lovely getting to watch the sunset every night from my balcony and to spe…

Breakfast available
6 mentions

Breakfast was wonderful

The breakfast was excellent, freshly prepared and full of flavor

Comfortable rooms
5 mentions

We very much enjoyed our stay and had the most fantastic view from our room

The room was spacious and the ocean view was awesome

Pool
4 mentions

A great room with our own pool and loads of comfy outside patio space, amazing a…

We had a private pool and a projector and had a great time at the beach

Clean rooms
1 mentions

Clean and nice

Overview

Facing the beachfront, Puerto del Cielo offers 5-star accommodation in Chuburná and has an outdoor swimming pool, garden and terrace. Located around 40 km from Mundo Maya Museum, the hotel with free WiFi is also 41 km away from Conventions Center Century XXI. The property is non-smoking and is situated 1.4 km from Chelem Beach. At the hotel, the rooms are fitted with a patio. Complete with a private bathroom fitted with a shower and free toiletries, the rooms at Puerto del Cielo have a flat-screen TV and air conditioning, and certain rooms are fitted with a balcony. At the accommodation rooms include bed linen and towels. Puerto del Cielo offers a barbecue. Guests at the hotel will be able to enjoy activities in and around Chuburná, like fishing and snorkelling. Merida Cathedral is 48 km from Puerto del Cielo, while Main Square is 48 km from the property. The nearest airport is Manuel Crescencio Rejón International Airport, 52 km from the accommodation.

Traveller reviews

C

Carla

couple

May 12, 2026

10

Fantastic!!

We very much enjoyed our stay and had the most fantastic view from our room. The owners were lovely and incredibly hospitable. A gem of a place and we are hoping to come back one day! Great location!!

A

Andrea

couple

May 6, 2026

10

Exceptional 10++++

Puerta del Cielo is such a beautiful, peaceful place, but what truly makes it special are the owners. They are amazing, incredibly friendly, and make you feel right at home from the moment you arrive.

M

margaret

couple

January 22, 2026

8

place itself is lovely. Hosts are delightful people. Breakfast was wonderful

H

Harriet

solo_traveller

January 21, 2026

10

I cannot wait to come back! The place was absolute paradise and Randy and Jill are amazing hosts. It was lovely getting to watch the sunset every night from my balcony and to spend my days swimming/walking on the beach up to Chelem/Progresso area (but avoiding the crowds and touristy areas when I didnt feel like it). I have never felt so relaxed and so taken care of! Thank you!

M

Milan

couple

November 5, 2025

10

Exceptional Hosts and a True Connection with Nature

Our stay at Puerto del Cielo was one of those experiences that stay with you. We stayed in an apartment with a balcony and outdoor bathtub, perfectly positioned right on the beach — the sound of the sea is constant, soothing, and unforgettable. The owners, Randy and Gill, are exceptionally attentive hosts. They always go the extra mile and offer help in any situation — in our case, they kindly assisted during a brief health issue, which we appreciated deeply. Their warmth and genuine care make this place truly special. The breakfast was excellent, freshly prepared and full of flavor. The whole setting is all about blending completely with nature — you’ll see lizards walking across the terrace, feel the sea breeze, and enjoy the peaceful rhythm of the surroundings. Don’t come here having five-star ultimate luxury demands — come for something far more valuable: authenticity, calm, and a feeling of being exactly where you belong.

R

Rodrigo

couple

July 4, 2025

10

This place is amazing to have a time for you. Beach is just a few steps, the view in the mornings is beautiful. Special thanks to Randy and his wife for such a great hospitality, the breakfast and birthday cake, the morning talks and the snorkel view. We hope see you soon.

F

Flores Garza

couple

March 9, 2025

9

Excelentes anfitriones y la playa espectacular

T

Thomas

couple

March 5, 2025

10

Absolute paradise. Gem of a location

What an absolute gem of a place. Jill and Randy were lovely and incredibly hospitable. They made so many memorable moments like feeding the gulls and little snacks by the beach. It was also my partners birthday whilst we were there, and they made it so special for her, and we are very thankful. We will certainly be back next year, and we already can't wait. Thank you!

J

Jose Andres

couple

January 7, 2025

10

The best host owner that you can have!

A

Aoi

couple

December 16, 2024

9

Cozy and Relaxing

The room was spacious and the ocean view was awesome. We liked the hotel so much and we stayed all day at the hotel instead of going out. The owner is a friendly couple and the wife made breakfast. We got Waffles and Omulett and both were really good!

R

Rangel Ornelas

extended_group

August 19, 2024

10

Excelent place for relaxing 😍

Jill and Randy are amazing 😻. Cool place , extraordinary beach Thank you so much

A

Ana

couple

April 22, 2024

10

Hidden gem in paradise

Every effort is made to make the guests feel welcome.

N

nataliia

couple

March 25, 2024

10

Great service from Randy and Jill. Great location. Very helpful information provided. Very much recommended.

R

Ron

couple

March 19, 2024

10

Beautiful location to explore the Chubarna and Progresso area

Hosts are great!

K

kim

couple

February 25, 2024

9

A lovely relaxed stay as guests of Jill and Randy in their lovely home!

A great room with our own pool and loads of comfy outside patio space, amazing animal life in sea (rays and dolphins) and land (Iguanas and hummingbirds). Our hosts Randy & Jill were incredibly attentive, Jill made us some delicious meals (breakfast not to be missed) and Randy provided much info on the sea wildlife, we had a special Kayak trip and met some dolphins.

E

Edward

solo_traveller

January 19, 2024

10

Excellent and authentic hotel with lovely hosts to experience a real slice of Mexican tranquility.

Puerto del cielo is a super cute family run hotel in a lovely peaceful spot by the sea, and away from the toursit bustle of Progresso to the East. Jill and Randy were the most helpful and lovely hosts who really looked after me, including hooking me up with a bike rental and pointing me towards local rustic spots to grab food. The rooms are incredibly nice and tastefully done, and I loved my twenty yard stroll down into the warm ocean then sits in the thatch covered veranda watching the waves and writing. I will come again.

T

Thomas

family_with_children

December 18, 2023

8

Clean and nice. Super nice view over the beach.

K

Karen

couple

October 30, 2023

10

Amazing location and vibe !

The hosts were amazing. We had a private pool and a projector and had a great time at the beach.

J

Jorge

couple

October 16, 2023

10

Paradise!

Fast wifi, and hosts where amazingly helpful. They made us feel very special!

T

Tatiana

couple

September 9, 2023

10

A hidden gem of Chuburna

We couldn’t be happier with our stay at Puerta del Cielo. The beach was one of the best we have visited with amazing sunsets and warm water. The hosts are wonderful, very friendly and attentive. We visited to celebrate my husband birthday. Jill and Randy made it very special for us. We stayed at the room with a pool and loved it. Last but not least breakfasts were always delicious.

Facilities

Activities

Fishing, Massage, Canoeing, Horse riding, Snorkelling, Beachfront, Open-air bath, Beauty Services, Back massage, Neck massage, Foot massage, Head massage, Hand massage, Full body massage, Beach

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation

General

WiFi available in all areas, Non-smoking throughout, Air conditioning, Family rooms, Non-smoking rooms

Internet

WiFi, Internet services, Free WiFi

Outdoors

Outdoor pool, Sun terrace, Outdoor pool (all year), Garden, Terrace, BBQ facilities, Outdoor furniture, Picnic area

Parking

Free parking, Parking, Parking on site, Street parking, Accessible parking

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed

Pool and wellness

Swimming Pool, Pool with view, Sun loungers or beach chairs, Sun umbrellas, Swimming pool

Reception services

Invoice provided

Safety features

Access to health care professionals, Staff follow all safety protocols as directed by local authorities, First aid kit available

King Suite with Ocean View

Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. The fully equipped kitchenette has a stovetop, a refrigerator, kitchenware and a microwave. Featuring a balcony with sea views, this suite also features a tea and coffee maker and a flat-screen TV with streaming services. The unit has 2 beds.

Max 3 guests 400 1 bathroom
King Suite with Ocean View

Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Featuring a balcony with sea views, this suite also offers a tea and coffee maker and a flat-screen TV with streaming services. The unit has 1 bed and 1 futon.

Max 3 guests 400 1 bathroom
King Suite with Sea View

The unit offers 2 beds.

Max 4 guests00 1 bathroom
Suite with Private Pool

Guests will have a special experience as this suite provides a private pool. Featuring a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a walk-in shower and a bath. Boasting a terrace with garden views, this suite also offers a tea and coffee maker and a flat-screen TV with streaming services. The unit offers 1 bed.

Max 3 guests 22 1 bedroom 1 bathroom
Suite with Private Pool

This suite provides a private pool. Featuring a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a terrace with garden views, this suite also offers a tea and coffee maker and a flat-screen TV with streaming services. The unit offers 1 bed.

Max 3 guests 220 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 22:00
Check-outFrom 08:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printNo special policies listed.
Last updated: Apr 11, 2024, 2:25 PM

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Puerto del Cielo - 5 Star Hotel in Chuburna