The setting is incredible. The staff’s availability and kindness are admirable, despite the language barrier. We feel very lucky. We especially appreciated the atmosphere of the place — the smell of the wooden floors, the decoration, as if we had been transported back in time. And finally, the onsens, their privacy, and the view are absolutely incredible. Thank you so much!

High cuisinine, Japanese style, sensational service

“Luxury stay with minor improvements needed”

We liked the amazing decors and extensive book collection of the hotel, the diversity of food served each day and the attentiveness of staff. Nice views from the room too. We did not expect that lunch would also be included into the half-board package, but unfortunately didn't get to try it as were away during the day. Their onsen facilities are good and private, have 3 private air baths which you can book during the day using a whiteboard at reception. The main open-air onsen is for females only and was still very private. Public baths are well-maintaned too.

“Great private onsen”

The decor was really nice

“Onsen hotel in beautiful nature”

Quiet hotel in the middle of amazing nature. Kind staff members, nice atmosphere. Unexpectedly amazing food for breakfast, lunch, and dinner. Free books in the huge library that you can borrow for free during your stay.

“A luxurious stay in beautiful surroundings”

The hotel was even more beautiful than in the pictures and the onsen (especially the private ones with views towards the river) was incredible. The surrounding nature is breathtaking and easy to explore from the hotel's doorstep. The staff was outstandingly attentive and all the facilities were luxurious - even the gift shop was stellar!

“Lovely mountain location with your own private open air onsen for one (with a squeeze two)”

Breakfast in private room was exceptional

“a great getaway”

nice welcoming hotel, friendly service staff, clean and well equipped room. the complimentary 30mins private onsen booking is really worth a try, it’s so refreshing and relaxing. the ryokan dinner and breakfast are authentic and sumptuous. we really enjoyed ourself very much. highly recommended!!

“Stunning”

Beautiful and authentic - amazing food and service

“absolutely fabulous”

Just amazing, the decoration, with 30000 books, a beautiful spot in the mountains near the river, the onsens, and, last but not least, the food - you get the most incredible multiple courses menu - all of this for incredibly reasonable price.

This was one of the best places we have ever stayed at. Every meal felt like a celebration, the hot springs were delightful, and the room was spotless. I would like to extend a special thanks to the staff. We would love to include this place in every trip whenever possible. One suggestion – it would be great to have vending machines with milk

“Fantastic place with a very unique vibe”

Everything was perfect. Beautiful and calm location. Delicious food - we stayed for 2 nights and it was a different menu for both breakfast and kaiseki dinner on each day. Very nice collection of books and art albums in the lounge area. Lovely cocktails in the bar. But the best part was very attentive and friendly staff. Both my wife and I have tattoos so we stayed in the room with a private onsen. It was fantastic and you can adjust the temperature for your liking. Absolutely worth it. Also, the staff helped us to reserve a public bath for private use outside of busy hours so we can enjoy beautiful scenery of Nagano. The hotel has very unique vibe and history. Can't wait to visit it again.

“I would love to stay here again. Words cannot explain this unique and beautiful hotel and food”

Amazing staff, food, ambience!!

“excellent cuisine ... but disappointing in terms of its overall spa facilities (especially for men!)”

the food was excellent & served with great care ... with each room reserving a time & dining in a separate intimate "space" (in that regard, we eventually requested a "cubicle" with a window -- which necessitated sitting on a cushion -- & enjoyed the view outside). moreover, we had a few special requests -- one guest was vegan, while another despised mushrooms -- & these requests were very meticulously honoured ... with special versions of each dish especially designed for each guest's specific needs. our room -- for 3 -- was quite spacious & comfortable.

“friendly”

good

“Will come back.”

One word: perfect. The atmosphere of the hotel felt really authentic, the food was super good and the staff explained everything. They were also very kind and helpful for any matter. There is the possibility to book a private onsen and the onsen itself is amazing and can only benefits your health. In conclusion, we will definitely come back.

“Anexcellent onsen with great facilities and excellent food and service with top value for money”

The food was top-class and the staff super-helpful and friendly

“Beautiful Hotel”

Beautiful hotel with old world feel in lounge library and lobby, lovely lux rooms, great indoor and outside onsens, luxurious ladies bedrock sauna, delicious dining experience in private dining rooms, very pretty in snowy valley with sounds of the river. Hotel provided shuttle from station and to Pilatus Tateshina Ski Resort.

The room was big. The hotel is located near the river and nature. Service is also quite good.

“Acceptable”

Great service staff The Japanese breakfast n dinner are great 10 min drive to snow monkey park