Hotel Puerta Chichen
C-15 A No. 30x20 KM 117
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“Staff and location”
“Location was very close to Chichen Itza”
“Friendly and respectful staff and helped us in every possible way”
“Staff was very friendly, proximity to chichen itza”
“Room faces pool side”
“Comfortable room”
“Conveniently located near Chichen Itza, great big swimming pool set in nice gard…”
“Great pool area”
“Nice and clean room with big bed”
“The hotel is clean, comfortable, and well-maintained”
“There are also nice shops close to the hotel where we bought souvenirs at very g…”
“Great value for money”
Overview
Set in Chichén-Itzá, 1.9 km from Chichen Itza, Hotel Puerta Chichen offers accommodation with an outdoor swimming pool, free private parking, a garden and a shared lounge. With a terrace, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation features room service, a 24-hour front desk and currency exchange for guests. All guest rooms in the hotel are fitted with a flat-screen TV. At Hotel Puerta Chichen you will find a restaurant serving Mexican, local and international cuisine. Vegetarian, dairy-free and vegan options can also be requested. The nearest airport is Manuel Crescencio Rejón International, 122 km from the accommodation, and the property offers a paid airport shuttle service.
Traveller reviews
Adler
extended_group
April 10, 2026
“It’s seen better days but the staff were lovely and once they’d cleaned the pool that was great too. It’s basically a ho”
Staff and location
andreas
couple
March 20, 2026
“Surprisingly good for a Transit Hotel.”
Very easy Check in. Room faces pool side. Important since street side is noisy and not a nice view. Good pool atmosphere with sun beds. Lunch buffet certainly a good deal. Breakfast menu also.
Amanda
family_with_children
March 15, 2026
“Perfect stay close to Chichen Itza”
Comfortable room. Restaurant had good food for dinner, we tried the local dishes and I can safely say it was the best meal we had during our entire stay in Mexico. Breakfast was also good. Friendly and respectful staff and helped us in every possible way. Close proximity to Chichen Itza is also a bonus. There are also nice shops close to the hotel where we bought souvenirs at very good prices
NANCY
couple
February 2, 2026
“This place is always very clean.”
Plenty of hot water and good water pressure. But, the hot water was practically scalding and it was hard to adjust.
Jakub
couple
January 28, 2026
Location was very close to Chichen Itza
Kilian
couple
January 13, 2026
Staff was very friendly, proximity to chichen itza
Veronique
couple
January 5, 2026
“Friendly receptionist with great advice regarding our visit to Chichen Itza. Nice and clean room with big bed. We woke u”
Friendly receptionist with great advice regarding our visit to Chichen Itza. Nice and clean room with big bed. We woke up pleasantly to the sound of birds. The location is very close, about 5 mins drive, from the archeological zone.
sergio
family_with_children
January 4, 2026
Great value for money. Conveniently located near Chichen Itza, great big swimming pool set in nice gardens and great food!
Sebastian
couple
January 1, 2026
Very pleasant stay. The hotel is clean, comfortable, and well-maintained. The food is excellent, with a wide variety offered in buffet style, always fresh and tasty. The staff is friendly, helpful, and professional, making the whole experience even more enjoyable. I would definitely recommend this hotel and would be happy to stay here again.
Barbara
solo_traveller
December 17, 2025
Large, comfortable room and bathroom. Close enough to the entrance to the ruins, approximately 20 minutes' walk (exactly one mile or 1.6 km).
Naomi
family_with_children
November 17, 2025
Great pool area. Hotel actually had a good quality buffet. We were hesitant at first but especially when we saw it was for a big tour group, we decided to do it and I was glad we did. It was great to be able to walk to Chichen Itza early and then come back for the buffet lunch and some relaxation by the pool. They let us use the pool and towels even though we checked out that day (but weren't leaving until 5pm). Rooms were fine, not fantastic but pretty good.
Lucas Noura
family_with_children
October 30, 2025
Friendly staff; great location; excellent swimming pool; big effort in maintenance.
Erika_Giovanni
family_with_children
September 15, 2025
Lovely Hotel very close to the ruins. Perfect location. Staff extremely helpful and friendly. We really enjoy our stay.
Mathieu
family_with_children
August 12, 2025
Extremely nice garden with trees, fruits, birds and a large swimming pool. Clean room. The staff was very friendly. The location is of course a plus to be at Chichen Itza early.
Bart
family_with_children
August 11, 2025
“Nice and clean place with helpful staff. Close to chichen itza”
Close to chichen itza. Nice pool. Very clean and beautifully maintained. They have a nice buffet restaurant as well, with sufficient vegetarian options.
Patrick
family_with_children
April 27, 2025
Piscine, situation
Samantha
extended_group
April 8, 2025
“Great experience overall!”
Clean and comfortable room,great location, very close to chichen itza. Has onsite restaurant. Staff were very friendly and caring.
Isabelle
couple
March 15, 2025
“Perfect”
Location perfect: very close to Chichen Itza site. Although on the main road, our bedroom was on the back toward the gardens so very quiet. The hotel looks as it has been refurbished recently.
Luis
couple
March 8, 2025
“Best place to stay close to the Chichen Itzá Maya ruins.”
Very comfortable beds and good pillows and good air conditioning. Very neat and pleasant grounds with green areas and lots of well arranged spaces. Very nice swimming pool and a restaurant is also on the grounds. We would definitely recommend it and would go back anytime again.
Alvarez
couple
March 3, 2025
Very nice staff, good food
Facilities
Accessibility
Wheelchair accessible
Activities
Public Bath, Spa facilities, Steam room, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Themed dinner nights, Tour or class about local culture, Cooking class, Live music/performance, Spa and wellness centre, Massage
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Breakfast in the room, Restaurant, Bar, Snack bar, Special diet menus (on request), Kid meals, Wine/champagne, Fruits, Coffee house on site
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation, Breakfast takeaway containers, Delivered food is securely covered
General
Allergy-free room, Non-smoking throughout, Air conditioning, Designated smoking area, Non-smoking rooms, Facilities for disabled guests, Soundproof rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor furniture, Outdoor pool, Outdoor pool (all year), Garden, Terrace, Picnic area
Parking
Parking, Free parking, Private parking, Street parking, Accessible parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Pool/beach towels, Pool bar, Fence around pool, Sun loungers or beach chairs, Sun umbrellas, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Self check-in
Passport/ID information collected online before you arrive, Check-in kiosk in the lobby
Services
Express check-in/check-out, Currency exchange, Concierge service, Private check-in/check-out, Trouser press, Airport shuttle (additional charge), Shared lounge/TV area, Daily housekeeping, Ironing service, Packed lunches, Tour desk, Fax/photocopying, Luggage storage, Airport shuttle, Laundry, 24-hour front desk, Room service, Meeting/banquet facilities
Transport
Airport pick up, Airport drop off
Deluxe Room
The spacious double room offers air conditioning and a safe deposit box, as well as a private bathroom featuring a bath or a shower. The unit offers 1 bed.
Queen Room with Pool View
The spacious double room offers air conditioning, a safe deposit box, a terrace with pool views as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.
Superior King Room
The spacious double room offers air conditioning and a safe deposit box, as well as a private bathroom featuring a bath or a shower. This double room features a flat-screen TV. The unit offers 1 bed.
Standard Twin Room
The spacious twin room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a bath or a shower. This twin room features a flat-screen TV. The unit has 2 beds.
Standard Twin Room with Garden View
This twin room has air conditioning.
Twin Room with Pool View
The spacious twin room provides air conditioning, a safe deposit box, a terrace with pool views as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.
Hotel Policies
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