“Staff amazing, hotel rooms dated not clean enough.”

The staff are excellent. I was overjoyed to meet with Lee, Sheila, Cheryl, Shannon and Jenna. Wonderful staff. They make Pomeroy a 5* experience. Breakfast is amazing, the kitchen staff are incredible. I was truly taken care of like a VIP. Wonderful team at Pomeroy Chetwynd.

Rooms were as expected, large and clean. Location is very central. The pool was large and clean

“Beyond enjoyable, Pomeroy Chetwynd feels like home.”

Upon arrival I was delighted to meet with Len and later on Sheryll at the front desk, they were so warm and welcoming went out of their way to make me feel like a VIP guest. This was so unexpected, there was a personal touch to how they attended to me that I do not believe I have ever encountered before anywhere. Sheila and I talked at each time we met and I was delighted to feel like we were on a friends basis when I left. The breakfast at Pomeroy Chetwynd is the best breakfast experience I have ever encountered during my many years of extensive international travel. I was made to feel like family by the attending staff. Miss Sheila and Miss Joyce were absolutely wonderful, what a credit they both are to the hotel. I was not expecting such an array of breakfast choices but to each day there were new choices which were of the highest standard. From breakfast sausage, crispy bacon, hash browns, varied egg styles to a bread buffet, all day Tim Hortons and house blend coffee to the absolute best fresh orange juice you can imagine. The food was absolutely delicious. Miss sheila and Miss Joyce even took the time to ask me which foods I liked and let me know that the next day they would be preparing their special breakfast burritos and they welcomed me to come to enjoy the new food option. Wow, incredible service and sophisticated approach to welcoming all guests in the breakfast room. I also had the pleasure of meeting with Miss Lee at breakfast before she ventured up to housekeeping. Lee is just an incredible soul and likely a reason for everyone who meets her to return to The Pomeroy Chetwynd. Lee shared many a morning chat with my myself and my guest Suzanne and we both found a friend in her. On my next visit to Chetwynd I would be thrilled to meet with Lee at her home and go visit her horses and beehives. Lee is just wonderful. What a credit to the hotel. Mickeyla was a sweetheart, tending to my room. Every staff member made my stay genuinely wonderful.

Rooms were good, came out for a snowmobiling trip and site never mentioned hot tub wasn’t operational which was the deciding factor to stay at pomeroy chetwynd so we could have stayed elsewhere and paid less,

“It was OK”

It"s hard to do a rating when over Christmas there was no housekeeping, and the place had no water for most of the day on the second day we were there....contacting the hotel during the day was impossible no matter how many calls we tried to make..nobody answered and we just cgot a recording to try later....which we did as well, several times - same result. We were trying to call back to see if the water had been restored....no answer meant a round trip of almost 50 k when answering the phone would have been easier. As it was, we simply stayed away all day and came home late at night...the water was back on. HOwver, we have stayed at the Pomeroy before...and the service and accommodations were great. This was a one-of we hope anyway.

“This is a very comfortable hotel, and a very good restaurant for dinner within a 5 min. walk.”

The hotel was fine - and easy to locate. It was a large room and comfortable. It would have been nice to see a second luggage stand in such a large room. The beds were comfortable and very clean. The light in the bathroom was very bright - which is a treat! Often they are not. My partner was happy with his breakfast - and as he uses a walker one of the lovely staff helped him to his table. This hotel could use a carpet cleaning in the halls, but we realize it has many working men using it, and understand it can be difficult to have everything perfect. Over all we were very happy with everything.

“It was a means to an end of a long drive. Will never stay there again.”

The breakfast and the pool was the best part about the place.

Very friendly staff. Clean. Great location, and the breakfast was a bonus

This was a contradictory experience. For the price, the room was poorly furnished and dirty. We stayed in a suite with kitchenette, and there was only 1 fork, 2 spoons, and 1 knife. Room cleaning was only available by request, but though we booked for 3 nights, there was only 1 dishwasher pod and 1 coffee. There was a sign in the room indicating we should text for assistance, which we tried as we needed soap, toilet paper, forks, blankets and pillows (for the pullout), but we did not receive a response or the items. We had to search out a staff member, which took a few tries as the front desk was not always staffed. On the other hand, the fitness room was spotless, and surprisingly well-equipped, with a good selection of equipment in good repair. The waterslide in the pool was unexpectedly fun. And the breakfast was varied, generous, and tasty, with fresh cracked eggs and baked goods made on site.

“Very disappointed -- had planned a nice stay with my two young grandchildren”

One staff member - a young gentleman working the morning of Dec. 29 was very apologetic and helpful. He was the only staff member to go out of his way.

Quiet, comfortable, clean. Excellent breakfast included with lots of options .

“Disappointed”

Breakfast

“Outside of the friendly breakfast staff member the stay was not restful at all after a long drive”

Breakfast staff exceptional

Good breakfast. Thankfully because most of the restaurants were closed!

“Would be empty if location was anywhere else”

had a swimming pool, continental breakfast was good

The breakfast was great

“Great family hotel”

Pool with waterside for kids. Amazing breakfast