Downtown Hostel Chetumal
Av Ignacio Zaragoza 231 Entre Independencia y Benito Juarez, Col. Centro.
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Why people book this hotel
“A good place to stay for a night if you're coming from or going to the airport”
“Functional hostel in a great location to catch the morning ferry to Belize”
“Thank you to Ruby who was extremely helpful”
“The staff, Ruby and Rien are wonderful, friendly, helpful and fun to chat with”
“We forgot a small item and they went out of their way to find it in our room and…”
“To make matters worse, the bedroom had no windows or proper ventilation, and the…”
“For the price we paid, this hostel was not only a rip-off but a serious risk to …”
Overview
Offering views of the city, Downtown Hostel Chetumal is set in Chetumal, 22 km from Bacalar. Guests can enjoy the on-site bar. Every room comes with a private bathroom. Downtown Hostel Chetumal features free WiFi throughout the property. There is a 24-hour front desk at the property. Bicycle rentals are available at this hostel and the area is popular for cycling. The nearest airport is Chetumal International Airport, 3 km from the property.
Traveller reviews
Elmina
couple
July 17, 2025
All good. Recommend for everyone for great little spot.
özlem
solo_traveller
May 11, 2025
“It was like a prison”
Nothing
Agnès
solo_traveller
April 7, 2025
“Very good stay in Chetumal !”
I had the dormitory for myself and I felt safe. Very close to the peer !
Sonja
solo_traveller
February 19, 2025
A good place to stay for a night if you're coming from or going to the airport.
Margaret
solo_traveller
January 19, 2025
Thank you to Ruby who was extremely helpful! Functional hostel in a great location to catch the morning ferry to Belize.
Erika
solo_traveller
December 17, 2024
“I found a new home away from home for when I am in Chetumal - I stayed in the private room”
The staff, Ruby and Rien are wonderful, friendly, helpful and fun to chat with. The roof-top terrace is where I watched the sun rise in the mornings and had an evening smoke, the location is excellent.
Andrea
solo_traveller
December 17, 2024
Terrace was really nice to see thw sunset and hang clothes too Very good location, less than 10min walk to the port Tip: if you arrive by ADO, walk down to the next corner to get stop a taxi on the road as it will be a cheaper option than the one right outside the door (they will charge you more than double)
Matas
solo_traveller
December 2, 2024
“EXTREMELY BAD INTERNET!!!”
All information in my previous review
Jennifer
family_with_children
December 1, 2024
The staff was absolutely amazing and friendly. We forgot a small item and they went out of their way to find it in our room and send it back to the ferry terminal to be shipped to Caye Caulker in Belize!
Penfold
couple
November 26, 2024
“Avoid at all costs”
WORST hostel we’ve ever been to, and we’ve been to hundreds over the years. The kitchen was seriously dirty with bugs and grime everywhere. The pots and pans were rusty and a health hazard to say the least. There was a large loud party comprised of local Mexicans in the common area until 1am which they didn’t inform us about, and never apologised for. Basically, we didn’t get to sleep until 1:30am. The aircon unit also didn’t work and looked like it hadn’t been cleaned in years. Another health hazard. The shower had two settings—freezing or boiling hot. Less than ideal. Customer service was absolutely appalling. When we spoke to the owner and the receptionist about the party and broken aircon, not only did they refuse to apologise but they said it was our fault that we didn’t contact them at midnight. The whole situation was abhorrent, but also laughable.
Jing
solo_traveller
November 24, 2024
10 mins walk to water jet station, a good choice to stay before ferry.
Matas
solo_traveller
November 20, 2024
“EXTREMELY BAD INTERNET!!!”
Near the center, the administration is selling beer
Kristi
extended_group
November 19, 2024
“Low water pressure”
Central location
QI
solo_traveller
November 18, 2024
“Worst during my two months' trip in South America, See Pics”
Location is central and receptionist is polite. That's all.
Marc
solo_traveller
November 9, 2024
“Good location, large rooms and very friendly staff”
Staff was super welcoming, good location. Following an iasue with water pipes, the manager offered a full refund and assistance with finding alternative accomodation - yet I decided to stay and all was fine.
Alessia
couple
November 7, 2024
“Damp, smelly and no running water”
The location is good if you’re going in and out of chetumal
Nathan
couple
November 3, 2024
“Absolutely disgusting. Mexico’s prisons would have better accommodation.”
Nothing positive about this place. For the price we paid, this hostel was not only a rip-off but a serious risk to our health. Avoid it at all costs. I wouldn’t even stay here if it was free! The shared kitchen was no better—infested with bugs, dirty surfaces everywhere, and lacking basic equipment like a microwave. To make matters worse, the bedroom had no windows or proper ventilation, and the air conditioning unit was thick with mold. Breathing in mold spores can have serious health consequences, and this place is a health hazard in every sense of the word.
Olivia
couple
October 31, 2024
The staff were very friendly and helpful and the room was very big with a great tv
종순
solo_traveller
October 15, 2024
The place is awesome. We had a great time. There is everything we need. And the staff is very nice
Kim
couple
October 15, 2024
Ruby was a fantastic hostess! The private room was good. Nice rooftop area and great location close to the malecon and museum. Easy walking distance to Belize ferry
Facilities
Activities
Games room
Cleaning services
Laundry room
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Bar
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized
General
Non-smoking rooms, Pets allowed, Family rooms, Non-smoking throughout, Air conditioning, Designated smoking area, WiFi available in all areas
Internet
WiFi, Free WiFi, Internet services
Kitchen
Shared kitchen
Outdoors
Sun terrace, Terrace, BBQ facilities, Outdoor furniture, Picnic area
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
24-hour security, Key access, Key card access, Security alarm, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Self check-in
Passport/ID information collected online before you arrive
Services
Shuttle service, Tour desk, Fax/photocopying, Luggage storage, Airport shuttle, Laundry, Express check-in/check-out, Currency exchange, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Airport shuttle (additional charge), Lockers, Shared lounge/TV area, Daily housekeeping, Grocery deliveries
Transport
Public transport tickets, Airport pick up, Airport drop off
Two-Bedroom Deluxe Apartment
This apartment comes with 1 living room, 2 separate bedrooms and 3 bathrooms with a shower. The unit has 3 beds.
Deluxe Family Suite
In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a tea and coffee maker. This air-conditioned family room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace. The unit has 3 beds.
Standard King Room
Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and a tea and coffee maker. This air-conditioned double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace. The unit has 1 bed.
Hotel Policies
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