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Downtown Hostel Chetumal

Hostel

Av Ignacio Zaragoza 231 Entre Independencia y Benito Juarez, Col. Centro.

hotel
hotel

Why people book this hotel

Great location
11 mentions

A good place to stay for a night if you're coming from or going to the airport

Functional hostel in a great location to catch the morning ferry to Belize

Friendly staff
9 mentions

Thank you to Ruby who was extremely helpful

The staff, Ruby and Rien are wonderful, friendly, helpful and fun to chat with

Comfortable rooms
4 mentions

We forgot a small item and they went out of their way to find it in our room and…

To make matters worse, the bedroom had no windows or proper ventilation, and the…

Good value
1 mentions

For the price we paid, this hostel was not only a rip-off but a serious risk to …

Overview

Offering views of the city, Downtown Hostel Chetumal is set in Chetumal, 22 km from Bacalar. Guests can enjoy the on-site bar. Every room comes with a private bathroom. Downtown Hostel Chetumal features free WiFi throughout the property. There is a 24-hour front desk at the property. Bicycle rentals are available at this hostel and the area is popular for cycling. The nearest airport is Chetumal International Airport, 3 km from the property.

Traveller reviews

E

Elmina

couple

July 17, 2025

9

All good. Recommend for everyone for great little spot.

Ö

özlem

solo_traveller

May 11, 2025

1

It was like a prison

Nothing

A

Agnès

solo_traveller

April 7, 2025

8

Very good stay in Chetumal !

I had the dormitory for myself and I felt safe. Very close to the peer !

S

Sonja

solo_traveller

February 19, 2025

7

A good place to stay for a night if you're coming from or going to the airport.

M

Margaret

solo_traveller

January 19, 2025

10

Thank you to Ruby who was extremely helpful! Functional hostel in a great location to catch the morning ferry to Belize.

E

Erika

solo_traveller

December 17, 2024

10

I found a new home away from home for when I am in Chetumal - I stayed in the private room

The staff, Ruby and Rien are wonderful, friendly, helpful and fun to chat with. The roof-top terrace is where I watched the sun rise in the mornings and had an evening smoke, the location is excellent.

A

Andrea

solo_traveller

December 17, 2024

9

Terrace was really nice to see thw sunset and hang clothes too Very good location, less than 10min walk to the port Tip: if you arrive by ADO, walk down to the next corner to get stop a taxi on the road as it will be a cheaper option than the one right outside the door (they will charge you more than double)

M

Matas

solo_traveller

December 2, 2024

6

EXTREMELY BAD INTERNET!!!

All information in my previous review

J

Jennifer

family_with_children

December 1, 2024

8

The staff was absolutely amazing and friendly. We forgot a small item and they went out of their way to find it in our room and send it back to the ferry terminal to be shipped to Caye Caulker in Belize!

P

Penfold

couple

November 26, 2024

1

Avoid at all costs

WORST hostel we’ve ever been to, and we’ve been to hundreds over the years. The kitchen was seriously dirty with bugs and grime everywhere. The pots and pans were rusty and a health hazard to say the least. There was a large loud party comprised of local Mexicans in the common area until 1am which they didn’t inform us about, and never apologised for. Basically, we didn’t get to sleep until 1:30am. The aircon unit also didn’t work and looked like it hadn’t been cleaned in years. Another health hazard. The shower had two settings—freezing or boiling hot. Less than ideal. Customer service was absolutely appalling. When we spoke to the owner and the receptionist about the party and broken aircon, not only did they refuse to apologise but they said it was our fault that we didn’t contact them at midnight. The whole situation was abhorrent, but also laughable.

J

Jing

solo_traveller

November 24, 2024

7

10 mins walk to water jet station, a good choice to stay before ferry.

M

Matas

solo_traveller

November 20, 2024

6

EXTREMELY BAD INTERNET!!!

Near the center, the administration is selling beer

K

Kristi

extended_group

November 19, 2024

5

Low water pressure

Central location

Q

QI

solo_traveller

November 18, 2024

3

Worst during my two months' trip in South America, See Pics

Location is central and receptionist is polite. That's all.

M

Marc

solo_traveller

November 9, 2024

8

Good location, large rooms and very friendly staff

Staff was super welcoming, good location. Following an iasue with water pipes, the manager offered a full refund and assistance with finding alternative accomodation - yet I decided to stay and all was fine.

A

Alessia

couple

November 7, 2024

4

Damp, smelly and no running water

The location is good if you’re going in and out of chetumal

N

Nathan

couple

November 3, 2024

1

Absolutely disgusting. Mexico’s prisons would have better accommodation.

Nothing positive about this place. For the price we paid, this hostel was not only a rip-off but a serious risk to our health. Avoid it at all costs. I wouldn’t even stay here if it was free! The shared kitchen was no better—infested with bugs, dirty surfaces everywhere, and lacking basic equipment like a microwave. To make matters worse, the bedroom had no windows or proper ventilation, and the air conditioning unit was thick with mold. Breathing in mold spores can have serious health consequences, and this place is a health hazard in every sense of the word.

O

Olivia

couple

October 31, 2024

9

The staff were very friendly and helpful and the room was very big with a great tv

종순

solo_traveller

October 15, 2024

9

The place is awesome. We had a great time. There is everything we need. And the staff is very nice

K

Kim

couple

October 15, 2024

9

Ruby was a fantastic hostess! The private room was good. Nice rooftop area and great location close to the malecon and museum. Easy walking distance to Belize ferry

Facilities

Activities

Games room

Cleaning services

Laundry room

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options, Bar

Food & drink safety

Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized

General

Non-smoking rooms, Pets allowed, Family rooms, Non-smoking throughout, Air conditioning, Designated smoking area, WiFi available in all areas

Internet

WiFi, Free WiFi, Internet services

Kitchen

Shared kitchen

Outdoors

Sun terrace, Terrace, BBQ facilities, Outdoor furniture, Picnic area

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Reception services

Invoice provided

Safety & security

24-hour security, Key access, Key card access, Security alarm, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available

Self check-in

Passport/ID information collected online before you arrive

Services

Shuttle service, Tour desk, Fax/photocopying, Luggage storage, Airport shuttle, Laundry, Express check-in/check-out, Currency exchange, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Airport shuttle (additional charge), Lockers, Shared lounge/TV area, Daily housekeeping, Grocery deliveries

Transport

Public transport tickets, Airport pick up, Airport drop off

Two-Bedroom Deluxe Apartment

This apartment comes with 1 living room, 2 separate bedrooms and 3 bathrooms with a shower. The unit has 3 beds.

Max 4 guests0 2 bedrooms 3 bathrooms
Deluxe Family Suite

In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a tea and coffee maker. This air-conditioned family room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace. The unit has 3 beds.

Max 4 guests 35 1 bedroom 1 bathroom
Standard King Room

Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and a tea and coffee maker. This air-conditioned double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace. The unit has 1 bed.

Max 2 guests 35 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 22:00
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printCredit/debit card charges will be taken 4.7% more from the reservationPlease inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Last updated: Apr 11, 2024, 2:25 PM

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Downtown Hostel Chetumal - 0 Star Hotel in Chetumal