“The rooms have chipped floorboards, as does the bookshelf. Overall, it's poorly maintained.”

Location

“Great beach side holiday !”

I loved the ambience of the hotel, I appreocitaed that it wasn't too rowdy. It was very convenitley located near some big shopping centres and there is a starbucks about 15 min walk from the hotel itself. The staff were super helpful and even offered assistance to book local tours and activaties. I would definetley recommend. Big shout out to the gentleman who check us in, our waiter and our bell boy Arturo ! Special thanks to the hotel for our free complimentary drinks.

I am still waiting for get my deposit back - since more than 4 weeks….

Amazing pools, gym and very comfortable rooms

“Good facilities, missing the finesse of a five star hotel”

We enjoyed the pool, spacious rooms and beach access

“Very Good”

The Location is great right at the middle of Puerto Cancun, close to the Marina Mall

Very kind staff

Very nice staff in the reception

Staff, brea

Excellent choice.

“A hotel that will ruin your vacation – Stay away!”

I have traveled to over 50 countries and stayed in hundreds of hotels, and without a doubt, this is the worst one I have ever been to. This hotel is only interested in squeezing you for every penny; it creates a very unpleasant atmosphere for guests and isn't even close to being a 5-star hotel. If your vacation and relaxation are important to you, here are no less than seven reasons why you must stay away. 1. The hotel clearly didn't invest in soundproofing. You will hear every noise from the hallway and neighboring rooms as if it were inside your own, such as slamming doors all day and all night long, cleaning staff and other guests talking, crying babies, and suitcases rolling by. After two nights of being woken up at 6 AM by staff noise, we were moved to a larger room, but it didn't help because the lack of insulation is consistent throughout the hotel. 2. At check-in, they demand a deposit of $250 USD per night! Yes, you read that correctly — $250 USD for every single night!

“Beautiful hotel but in a very quiet location away from any life.”

Beautiful and stunning hotel

At the breakfast at a 5 star hotel there were no Single or Double espresso, only if you pay. They were proposing another coffee , not from coffee machine but the one made by them.

“10/10 on location, staff, security, food, cleanliness, atmosphere, wiews, service, happenings… Longing to come back”

The staff is very professional, attentive and serviceminded.

“Nice hôtel high price”

Well decorated Nice staff

“Fine but don’t expect 5 star luxury”

Ocean side, design and big rooms

“Amazing hotel with great food, awesome pool/beach area and the staff were incredibly friendly and helpful. 10/10”

Good location in a secure private area. Great facilities and friendly staff always willing to help

Everything was perfect.The room was spacious and extremely equipped,the staff was really kind and the location was good.

Great staff. Beautiful looking facilities, but nothing works correctly, see below.

pool