Citadines Prai Penang
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam
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Why people book this hotel
“cozy room and spacious”
“We can utilise part of the breakfast room for the small discussion during off pe…”
“Lovely property, very clean, felt like a new apartment, views are amazing, has s…”
“It is clean and facilities are good”
“Nice location”
“Loved the spacious room, great location, and super comfortable bed”
“I would also like to compliment the excellent management and friendly staff”
“The front desk staff, Siva, was friendly”
“hotel is nice & confortable, just breakfast can be improved more”
“The facilities is so excellent including the parking”
“Easy to locate & free parking & easy access even if you bring kids”
Overview
Featuring 4-star accommodation, Citadines Prai Penang is set in Bukit Mertajam, 9.2 km from Sunway Carnival Mall and 14 km from Penang Bridge. This aparthotel offers free private parking, a 24-hour front desk and free WiFi. Boasting family rooms, this property also provides guests with a year-round outdoor pool. Accommodation is fitted with air conditioning, a fully equipped kitchenette, a flat-screen TV and a private bathroom with bidet, slippers and a hair dryer. At the aparthotel, units are fitted with bed linen and towels. The aparthotel offers a buffet or halal breakfast. Queensbay Mall is 21 km from Citadines Prai Penang, while 1st Avenue Penang is 24 km from the property. The nearest airport is Penang International, 23 km from the accommodation, and the property offers a paid airport shuttle service.
Traveller reviews
Rusnani
solo_traveller
June 10, 2026
“I will repeat my stay here”
Very nice, cozy n homey for family of 4...I booked for 1 night but changed mind to continue our stay for another 2 nights... The free coffee was so well brewed n very good compared to few famous coffee shop... 😁
Aleksandra
solo_traveller
June 9, 2026
“Swimming pool is nice!”
Everything’s good, coffee for free in the lobby🍀
Samantha
couple
June 8, 2026
“Lovely property and enjoyed our stay. Property very secure.”
Lovely property, very clean, felt like a new apartment, views are amazing, has separate lounge and bedroom, kitchen area, has everything you need. Swimming pool is beautiful looking over the city.
Julia
solo_traveller
June 6, 2026
“Clean and comfy however, long wait for check-in and lifts, no parking instructions given prior.”
It is clean and facilities are good.
NUR HASLIHA HUSAINAH
couple
June 5, 2026
cozy room and spacious
Ishwar
extended_group
June 3, 2026
“Pleasent.”
We can utilise part of the breakfast room for the small discussion during off peak.
Abd Rahim
family_with_children
May 30, 2026
“Nice but due to the long weekend price is high”
Clean n good facilities
Salmina
extended_group
May 30, 2026
“Easy, comfortable, clean and bonding.”
Nice location. There’s a lot shops and cafe nearby. The room is so spacious and clean and smell so good. The facilities is so excellent including the parking. Definitely will repeat again because worth the money and i like two bedrooms in one unit for my family .
Fadhliyah
family_with_children
May 29, 2026
“Nice stay for family vacay”
Loved the spacious room, great location, and super comfortable bed. Made the stay even more relaxing and enjoyable 😊
Roslina
couple
May 28, 2026
“We truly enjoyed our stay at this hotel and it was definitely worth the price. The hotel rooms are new, modern, and up t”
I really enjoyed staying at Citadines Prai Penang. The bed was very comfortable and the room was spacious, modern, and clean. The bathroom was also very clean and well-equipped with plenty of soap and shampoo. I would also like to compliment the excellent management and friendly staff. They kindly allowed us to check out at 2 PM without any extra charges because I needed to wait for my son, who was visiting his friend and could not return to the hotel by 12 PM. In addition, my son accidentally broke the sink handle, but the hotel management handled the situation very professionally and did not charge us. We truly appreciated their kindness and understanding.
Henny
solo_traveller
May 25, 2026
“Dirty”
No
Chee Loong
couple
May 19, 2026
Why do customers still have to scan and go to the hotel website to key in their details? As I am a Malaysian and have provided the identification card, it should be sufficient; this applies to foreigners with passports too. Is the hotel cutting staff and asking the customer to do it themselves? The hotel can call it whatever they want to, like 'safe water' or 'no-touch IT verification'. It is just a gimmick to cut costs. If the hotel continues to do this, it might as well turn your hotel into a budget hotel.
Shabana
couple
May 18, 2026
“Clean and comfortable”
Clean
Abdul Azeez
couple
May 16, 2026
“Good”
The compactness, cleaniness, facilities and the ambient set up.
Muniandy
solo_traveller
May 11, 2026
The front desk staff, Siva, was friendly...
Nur
extended_group
May 11, 2026
“all good”
hotel is nice & confortable, just breakfast can be improved more
Zulkiflee
family_with_children
May 8, 2026
“We had a good stay there. Location is good and near to restaurants.”
The room is clean, well equipped and spacious.
NURUL HUDA ARIZA
family_with_children
May 8, 2026
“Will stay here again”
spacious
DURRATUL
family_with_children
May 8, 2026
“We’re satisfied with our stay & kids had fun”
The location near to highway exit.a lot of shops nearby. Easy to locate & free parking & easy access even if you bring kids. The apt room is spacious and no funny smell. The facilities are good, functioning fridge, washing machine with dryer & microwave. The washroom at the pool have hot water, a plus point for the kids to wash up before going back to the room.
Wan
family_with_children
May 7, 2026
“Good for stay”
Good
Facilities
Activities
Fitness centre, Hot tub/Jacuzzi, Fitness, Happy hour
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays
Food & Drink
Breakfast options
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered
General
Bicycle parking, Non-smoking throughout, Air conditioning, Designated smoking area, Soundproof rooms, Lift, Safety deposit box, Non-smoking rooms, Pets allowed, Family rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor pool (all year), Outdoor pool
Parking
Parking, Free parking, Parking on site, Private parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Swimming Pool, Pool/beach towels, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals
Services
Shuttle service, Shuttle service (additional charge), Airport shuttle (additional charge), 24-hour front desk, Airport shuttle, Laundry
Transport
Airport pick up, Airport drop off
2 - Bedroom Executive
This apartment has a microwave, dining area and air conditioning.
2 - Bedroom Premier
This apartment features a microwave, kitchenette and flat-screen TV.
Studio Premier
Room fitted with modern decor and simple yet tasteful furniture. Ideal for business executives or travelling couples.
Studio Premier Twin
The sleekly decorated room is fitted with twin beds, making it ideal for business executives or travelling couples.
Hotel Policies
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