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Citadines Prai Penang

Aparthotel

G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam

hotel
hotel

Why people book this hotel

Comfortable rooms
9 mentions

cozy room and spacious

We can utilise part of the breakfast room for the small discussion during off pe…

Clean rooms
8 mentions

Lovely property, very clean, felt like a new apartment, views are amazing, has s…

It is clean and facilities are good

Great location
3 mentions

Nice location

Loved the spacious room, great location, and super comfortable bed

Friendly staff
2 mentions

I would also like to compliment the excellent management and friendly staff

The front desk staff, Siva, was friendly

Breakfast available
2 mentions

hotel is nice & confortable, just breakfast can be improved more

Parking available
2 mentions

The facilities is so excellent including the parking

Easy to locate & free parking & easy access even if you bring kids

Overview

Featuring 4-star accommodation, Citadines Prai Penang is set in Bukit Mertajam, 9.2 km from Sunway Carnival Mall and 14 km from Penang Bridge. This aparthotel offers free private parking, a 24-hour front desk and free WiFi. Boasting family rooms, this property also provides guests with a year-round outdoor pool. Accommodation is fitted with air conditioning, a fully equipped kitchenette, a flat-screen TV and a private bathroom with bidet, slippers and a hair dryer. At the aparthotel, units are fitted with bed linen and towels. The aparthotel offers a buffet or halal breakfast. Queensbay Mall is 21 km from Citadines Prai Penang, while 1st Avenue Penang is 24 km from the property. The nearest airport is Penang International, 23 km from the accommodation, and the property offers a paid airport shuttle service.

Traveller reviews

R

Rusnani

solo_traveller

June 10, 2026

10

I will repeat my stay here

Very nice, cozy n homey for family of 4...I booked for 1 night but changed mind to continue our stay for another 2 nights... The free coffee was so well brewed n very good compared to few famous coffee shop... 😁

A

Aleksandra

solo_traveller

June 9, 2026

9

Swimming pool is nice!

Everything’s good, coffee for free in the lobby🍀

S

Samantha

couple

June 8, 2026

8

Lovely property and enjoyed our stay. Property very secure.

Lovely property, very clean, felt like a new apartment, views are amazing, has separate lounge and bedroom, kitchen area, has everything you need. Swimming pool is beautiful looking over the city.

J

Julia

solo_traveller

June 6, 2026

8

Clean and comfy however, long wait for check-in and lifts, no parking instructions given prior.

It is clean and facilities are good.

N

NUR HASLIHA HUSAINAH

couple

June 5, 2026

10

cozy room and spacious

I

Ishwar

extended_group

June 3, 2026

9

Pleasent.

We can utilise part of the breakfast room for the small discussion during off peak.

A

Abd Rahim

family_with_children

May 30, 2026

8

Nice but due to the long weekend price is high

Clean n good facilities

S

Salmina

extended_group

May 30, 2026

8

Easy, comfortable, clean and bonding.

Nice location. There’s a lot shops and cafe nearby. The room is so spacious and clean and smell so good. The facilities is so excellent including the parking. Definitely will repeat again because worth the money and i like two bedrooms in one unit for my family .

F

Fadhliyah

family_with_children

May 29, 2026

9

Nice stay for family vacay

Loved the spacious room, great location, and super comfortable bed. Made the stay even more relaxing and enjoyable 😊

R

Roslina

couple

May 28, 2026

9

We truly enjoyed our stay at this hotel and it was definitely worth the price. The hotel rooms are new, modern, and up t

I really enjoyed staying at Citadines Prai Penang. The bed was very comfortable and the room was spacious, modern, and clean. The bathroom was also very clean and well-equipped with plenty of soap and shampoo. I would also like to compliment the excellent management and friendly staff. They kindly allowed us to check out at 2 PM without any extra charges because I needed to wait for my son, who was visiting his friend and could not return to the hotel by 12 PM. In addition, my son accidentally broke the sink handle, but the hotel management handled the situation very professionally and did not charge us. We truly appreciated their kindness and understanding.

H

Henny

solo_traveller

May 25, 2026

1

Dirty

No

C

Chee Loong

couple

May 19, 2026

8

Why do customers still have to scan and go to the hotel website to key in their details? As I am a Malaysian and have provided the identification card, it should be sufficient; this applies to foreigners with passports too. Is the hotel cutting staff and asking the customer to do it themselves? The hotel can call it whatever they want to, like 'safe water' or 'no-touch IT verification'. It is just a gimmick to cut costs. If the hotel continues to do this, it might as well turn your hotel into a budget hotel.

S

Shabana

couple

May 18, 2026

8

Clean and comfortable

Clean

A

Abdul Azeez

couple

May 16, 2026

8

Good

The compactness, cleaniness, facilities and the ambient set up.

M

Muniandy

solo_traveller

May 11, 2026

10

The front desk staff, Siva, was friendly...

N

Nur

extended_group

May 11, 2026

8

all good

hotel is nice & confortable, just breakfast can be improved more

Z

Zulkiflee

family_with_children

May 8, 2026

8

We had a good stay there. Location is good and near to restaurants.

The room is clean, well equipped and spacious.

N

NURUL HUDA ARIZA

family_with_children

May 8, 2026

8

Will stay here again

spacious

D

DURRATUL

family_with_children

May 8, 2026

9

We’re satisfied with our stay & kids had fun

The location near to highway exit.a lot of shops nearby. Easy to locate & free parking & easy access even if you bring kids. The apt room is spacious and no funny smell. The facilities are good, functioning fridge, washing machine with dryer & microwave. The washroom at the pool have hot water, a plus point for the kids to wash up before going back to the room.

W

Wan

family_with_children

May 7, 2026

10

Good for stay

Good

Facilities

Activities

Fitness centre, Hot tub/Jacuzzi, Fitness, Happy hour

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays

Food & Drink

Breakfast options

Food & drink safety

Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered

General

Bicycle parking, Non-smoking throughout, Air conditioning, Designated smoking area, Soundproof rooms, Lift, Safety deposit box, Non-smoking rooms, Pets allowed, Family rooms

Internet

Internet services, WiFi, Free WiFi

Outdoors

Outdoor pool (all year), Outdoor pool

Parking

Parking, Free parking, Parking on site, Private parking

Physical distancing

Cashless payment available, Physical distancing rules followed

Pool and wellness

Swimming Pool, Pool/beach towels, Swimming pool

Reception services

Invoice provided

Safety & security

24-hour security, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals

Services

Shuttle service, Shuttle service (additional charge), Airport shuttle (additional charge), 24-hour front desk, Airport shuttle, Laundry

Transport

Airport pick up, Airport drop off

2 - Bedroom Executive

This apartment has a microwave, dining area and air conditioning.

Max 5 guests 75 2 bedrooms 2 bathrooms
2 - Bedroom Premier

This apartment features a microwave, kitchenette and flat-screen TV.

Max 5 guests 82 2 bedrooms 2 bathrooms
Studio Premier

Room fitted with modern decor and simple yet tasteful furniture. Ideal for business executives or travelling couples.

Max 3 guests 39 1 bedroom 1 bathroom
Studio Premier Twin

The sleekly decorated room is fitted with twin beds, making it ideal for business executives or travelling couples.

Max 3 guests 39 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 23:59
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printFrom 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties.
Last updated: Apr 11, 2024, 2:49 PM

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Citadines Prai Penang - 4 Star Hotel in Bukit Mertajam