Hotel La Serrania Bucaramanga
Calle 33 No. 30-26
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Why people book this hotel
“Great location in the Zona Rosa”
“Location and facilities but the bellboy's attitude was exceptional”
“The bellhop was very helpful”
“Never met so friendly and welcoming staff like in this hotel”
“He gave me an overview of everything in the room”
“The room was very spacious and comfortable, offering everything I needed for a p…”
“Roomy, bright, comfortable and clean”
“the facade was beautiful and also the common areas, however rooms and bathrooms …”
“Breakfast was ok”
“The hotel has a good location, breakfast was nice although it was a bit confusin…”
“The price was affordable for the service provided, and the staff were incredibly…”
Overview
Featuring a hot tub and a Turkish bath, Hotel La Serrania Bucaramanga offers rooms with free WiFi and plasma TVs. A buffet breakfast is served daily and Bucaramanga city centre is 5 km away. Decorated with tiled floors and light wooden furnishing, rooms at Hotel La Serrania Bucaramanga feature minibars and large windows offering city and street views. All of them have private bathrooms. Guests at Hotel La Serrania Bucaramanga can relax on the sun loungers by the hot tub or make use of the Turkish baths. Polonegro is 18 km away. The hotel is 7 km from the main square.
Traveller reviews
Harmonie
solo_traveller
April 26, 2026
“I would definitely stay here again.”
Minimal hiccups with the check in process. The receptionist was kind and patient. As a non-Spanish speaker, there was a language barrier, but nothing google translate didn’t help overcome. The bellhop was very helpful. He gave me an overview of everything in the room. The room was lovely. Roomy, bright, comfortable and clean! Breakfast was ok. A greater variety of fruits would have been nice.
David
couple
March 12, 2026
“New hotel adapted for all the facilities we required”
Gunnarsson
couple
February 6, 2026
“Exelente”
Never met so friendly and welcoming staff like in this hotel
Sean
family_with_children
November 11, 2025
Great location in the Zona Rosa. Good bteakfast.
Camilo Andres
family_with_children
September 22, 2025
“Reasonably priced”
The room was very spacious and comfortable, offering everything I needed for a pleasant stay. The price was affordable for the service provided, and the staff were incredibly friendly and attentive.
Elliott
solo_traveller
August 27, 2025
“Wonderful no-frills place to stay in central Bucaramanga”
Perfect accommodation for travelling through the city or if you are on business.
Camilo Andres
family_with_children
December 31, 2024
“Great place”
Location and facilities but the bellboy's attitude was exceptional.
Arlene
couple
September 11, 2024
The location was great and the staff were very kind and helpful all the time.
Marya
solo_traveller
June 14, 2024
“Not easy”
no one speaks english. I speak spanish but it was difficult. they really were not helpful. In fact at times they were brusk. They told my spanish speaking friend they video taped my room & me in it upon leaving !! dogs barking, hear shower above, people outside room (kinda normal), breakfast only ok but nice to have it included. I made a reservation for $33. They charged me $39. Maybe that's normal. I don't think so.
Marya
solo_traveller
June 14, 2024
“Not easy”
no one speaks english. I speak spanish but it was difficult. they really were not helpful. In fact at times they were brusk. They told my spanish speaking friend they video taped my room & me in it upon leaving !! dogs barking, hear shower above, people outside room (kinda normal), breakfast only ok but nice to have it included. I made a reservation for $33. They charged me $39. Maybe that's normal. I don't think so.
Jessica
extended_group
January 19, 2024
Comfy for a night, great shower.
Pierrend
solo_traveller
October 2, 2023
The location
Jenifer
extended_group
May 12, 2023
“friendly people but dirty hostel”
the facade was beautiful and also the common areas, however rooms and bathrooms are disgusting, smell so bad and is not clean at all.
Carolina
couple
February 1, 2023
The hotel has a good location, breakfast was nice although it was a bit confusing that there was a buffet setting but wasn't for the breakfast, so everyone just arrived in the dining area and went to the buffet display and there was nothing there
Luz Marina
family_with_children
November 24, 2021
“Good Hotel and nice experience”
The staff so very good, amazing.
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay, Property is cleaned by professional cleaning companies
Food & Drink
Breakfast options, Restaurant, Snack bar
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered
General
Lift, Safety deposit box, Non-smoking throughout, Air conditioning, WiFi available in all areas, Non-smoking rooms, Facilities for disabled guests, Family rooms, Soundproof rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Sun terrace, Terrace
Parking
Parking, Free parking, Parking garage, Parking on site, Private parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed
Reception services
Invoice provided
Safety & security
24-hour security, Security alarm, Smoke alarms, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Face masks for guests available
Services
Shuttle service, Private check-in/check-out, Shuttle service (additional charge), Airport shuttle (additional charge), Daily housekeeping, Valet parking, Ironing service, Packed lunches, Fax/photocopying, Luggage storage, Room service, 24-hour front desk, Airport shuttle, Business centre, Laundry
Transport
Airport pick up, Airport drop off
Double Room
Features air conditioning, plasma TV, heating, and street views.
Twin Room
Spacious room featuring air conditioning, plasma TV, heating, and city views.
Basic Triple Room
This air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Twin Room
This air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Hotel Policies
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