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Grand Hotel Normandy by CW Hotel Collection

Hotel

Hoefijzerlaan 37

hotel
hotel

Why people book this hotel

Friendly staff
13 mentions

The staff were all very friendly and helpful

The staff were excellent and extremely courteous

Comfortable rooms
11 mentions

Nice big family room, good breakfast and very close to town

Beautiful good sized room

Great location
6 mentions

Great hotel , staff are very friendly and helpful, location is great

The location is ideal for using the underground carpark down the road

Breakfast available
5 mentions

Excellent service by reception & amazing breakfast & swimming pool

The staff were great and breakfast was one of the best we have had

Pool
4 mentions

Charming heated swimming pool and well equipped small gym

The hotel also has a swimming pool, which was a great bonus to relax after a day…

Clean rooms
3 mentions

Very clean

The room was clean, comfortable, and very pleasant

Overview

This hotel with a Norman façade and English classic style is located a 10-minute walk from the central Market Square with the Belfry of Bruges, 450 metres from the Concert Hall and a 2-minute walk from 't Zand Square, which accommodates a wide range of restaurants and bars. Grand Hotel Normandy includes an indoor swimming pool, a fitness area and free WiFi throughout the hotel. An LED flat-screen TV, free Wi-Fi and a work desk are provided as standard in the rooms at Grand Hotel Normandy. Each room features a modern décor, an en-suite bathroom with a bath/shower combination and hardwood floors. To start the day, guests can enjoy a continental-style breakfast with pastries, bacon and warm egg dishes in the breakfast room each morning. You can unwind in the hotel's bar, which serves a selection of drinks and local Belgian beers. In the winter, you can curl up in front of the fireplace. Guests can take a plunge in the indoor heated swimming pool or work out in the fitness area free of charge. Bruges Railway Station is 1.5 km from the hotel and is easily reachable by public transport or taxi in 10 to 15 minutes. Within an easy walking distance from Grand Hotel Normandy, you can find a variety of museums and sights such as the Chocolate Museum, the Groeninge Museum and others.

Traveller reviews

G

Gary

couple

June 2, 2026

10

The staff were very polite, helpful and made us feel welcome

The staff were all very friendly and helpful

C

C Foran

solo_traveller

June 1, 2026

9

The staff were excellent and extremely courteous.

M

Mohamad

couple

May 31, 2026

10

Fantastic hotel with great customer service

Great hotel , staff are very friendly and helpful, location is great

S

Susie

solo_traveller

May 31, 2026

8

Family stay in Bruges

Nice big family room, good breakfast and very close to town.

J

Julie

solo_traveller

May 29, 2026

9

A great stay.

Beautiful good sized room. Very large comfy bed. Nice touch of chocolates and biscuits. Very clean. The location is ideal for using the underground carpark down the road.

S

Simon

couple

May 29, 2026

10

Lovely stay - staff were exceptional.

Location 10 min walk to the main square

J

Joanna

couple

May 29, 2026

10

So glad we stayed here for 2 days. Highly recommended.

Everything! Room was spacious, bed extremely comfortable, light and bright, quiet, great coffee, lovely box of Belgian chocolates to welcome us. Charming heated swimming pool and well equipped small gym. Many lovely sitting areas around and about. Pleasant 20 min walk into the historic centre or to Minnipark. Nothing was too much trouble for the staff; they all helped with a smile.

G

Gillian

family_with_children

May 28, 2026

9

Good family stay in hotel ideally placed to access the sights of Bruges

Excellent service by reception & amazing breakfast & swimming pool

M

Mike

extended_group

May 28, 2026

10

Very comfortable hotel staff very good we will return.

Large bedrooms

N

Neil

couple

May 26, 2026

9

A great hotel to explore Bruce from, but the staff are what makes this hotel great

The staff were amazing. The room was very comfortable.

J

Jonathan

extended_group

May 26, 2026

9

Easy walking distance to centre of Bruges and public transport. Friendly helpful staff.

Check in friendly, helpful and informative. Knowledgeable staff who offered suggestions of places to visit in Bruges. Bar service was also good. Checkout was managed efficently.

M

Mark

couple

May 26, 2026

10

The location rooms & staff, we’re all great. We really enjoyed our stay.

G

Guy

couple

May 26, 2026

9

Excellent and well worth a visit

Very nicely decorated with a great scent from all of the scented sticks and diffusers. The staff were great and breakfast was one of the best we have had.

A

Aylin

couple

May 25, 2026

10

An excellent stay in a comfortable hotel with a perfect location and outstanding service!

We had a wonderful stay ! The hotel is ideally located, very close to the city center, making it easy to explore everything on foot. The room was clean, comfortable, and very pleasant. From the moment we arrived, the receptionist took great care of us: she gave us all the information we needed and even recommended places to visit and good restaurants. The hotel also has a swimming pool, which was a great bonus to relax after a day of sightseeing. We truly enjoyed our stay and highly recommend this hotel!

Y

Yuliya

extended_group

May 24, 2026

8

Amazing staff!

S

Stephanie Mrozik

solo_traveller

May 23, 2026

10

Outstanding.... a must visit

Our first time in Belgium and I can honestly say this hotel goes over and above. Our room was ready early, was nice and cool, had a mini bar , bath robes , belgium chocolates, big tv . The staff were exceptional . All polite, friendly and welcoming . The receptionist even ran after us to give us complimentary cookies when we were just going to leave our key and go. It was a lovely touch. What a lovely hotel...

J

Jacqueline

couple

May 20, 2026

10

An excellent short break

Welcome by staff was exceptional. Breakfast choice was superb, well presented and good quality. Chocolate gift on arrival in bedroom unexpected and very much enjoyed. Cookies on departure to thank us for staying a bonus. Swimming pool small but adequate, warm and relaxing.

P

Pietro

solo_traveller

May 18, 2026

10

Great hotel, clean and comfortable. Close to the center of the town and easy to reach also by bus.

D

DOMINIQUE

couple

May 18, 2026

8

It’s a nice hotel and the breakfast is amazing

B

Berliany

solo_traveller

May 8, 2026

10

A Wonderful Stay in Beautiful Bruges! We had a beautiful stay here. The hotel is lovely and the staff are incredibly friendly. We were touched by the thoughtful welcome note and the delicious Belgian chocolates waiting for us. A standout feature was the pillow menu, which allowed us to choose our preferred pillows for a perfect night's sleep. The location is also excellent, an easy walk into the city centre. We truly loved our stay and highly recommend it.

Facilities

Activities

Fitness centre, Indoor pool, Indoor pool (all year), Fitness

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Bar

Food & drink safety

Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation

General

Non-smoking rooms, Lift, Safety deposit box, Heating, Non-smoking throughout, Air conditioning, Family rooms, WiFi available in all areas

Internet

Internet services, WiFi, Free WiFi

Parking

Parking, Parking on site, Private parking

Physical distancing

Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming Pool, Heated pool, Sun loungers or beach chairs, Swimming pool

Safety & security

24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Access to health care professionals, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available

Services

Private check-in/check-out, Vending machine (drinks), Vending machine (snacks), Shared lounge/TV area, Daily housekeeping, Fax/photocopying, Luggage storage, Dry cleaning, 24-hour front desk

Family Room

Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The family room has parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 3 beds.

Max 4 guests 20 1 bedroom 1 bathroom
Family triple room

Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The family room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 2 beds.

Max 3 guests 20 1 bedroom 1 bathroom
Charming Double Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The double room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 1 bed.

Max 2 guests 24 1 bedroom 1 bathroom
Deluxe Double Room

This spacious room features a flat-screen TV, a writing desk and a telephone. It also includes a private bathroom and a toilet.

Max 2 guests 22 1 bedroom 1 bathroom
Small Double Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 1 bed.

Max 2 guests 15 1 bedroom 1 bathroom
Standard Double Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The double room has parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 1 bed.

Max 2 guests 18 1 bedroom 1 bathroom
Penthouse

This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite features air conditioning, a minibar, a flat-screen TV with satellite channels and a terrace. The unit offers 1 bed.

Max 2 guests 40 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 00:00
Check-outFrom 05:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printChildren over the age of 3 can only be accommodated in the Family Room.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Jun 26, 2025, 4:50 PM

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