I was waiting 1.5 hours to get my

“The apartment was clean and centrally located”

The property was clean and ready on time

“Good and relaxing”

The apartment was clean and central and we really happy with it having two separate bathrooms.

“Value for money and no parking was the biggest bummer.With parking definitely5 stars!!”

Nice and clean

Closed to transportation and good food. Quiet and safe neighborhood

Quiet n proximity to public transport and choices of good food

“An easy to access perfect stay in the perfect location with a perfect view!”

Everything about our stay was perfect! From location to comfort and cleanliness. Communication with our host to get access details was also prompt. Access was super easy too, retrieving the key from a lockbox in the shop downstairs. It exceeded my expectations and the view was just such a lovely and unexpected surprise

“Not very good experience”

Location is good

“Comfortable place but not an easy process to get the key code.”

The information required to be provided was over the top; I was very anxious about providing photos of my drivers licence and credit card - this was needed for us to get the lockbox key code. Also, didn't get the code until mid-afternoon, was still not sure if the whole thing was a scam until we arrived at the property. I had my rather frail 88-year old father with me, we'd travelled so that he could see his gravely ill brother (my uncle), so the situation was stressful anyway without concerns about the accommodation. No teaspoons, no kitchen sink plug (these were provided the next day once we sent a message) and we could not get any TV channels the whole time we were there. There is an oven, but no baking trays are supplied. Also, the door to the balcony rattled extremely loudly in windy conditions! I would not book this accommodation again.

Scammer! Scammer! Scammer! This is a fake hotel, only photos to show. The contact number is disconnected, and they disappeared after you finished the payment. Please don’t be fooled. Don’t book. This was a terrible booking! Please look at my screenshots. I booked this hotel in Melbourne from the 16th to18th. After fully payment, the hotel vanished. When I tried to contact them after landing, they responded mechanically like a ghost. Normally, hotels prepare keys in advance for late-arriving guests and notify them accordingly. However, when I arrived in Melbourne and tried to contact them, their phone was disconnected. When I took a taxi to the hotel address, I discovered it was actually a residential building with no front desk or any signage. The phone number listed on Booking.com was completely disconnected, as if it was fake. I’ve never encountered such a situation. I could only leave messages via the app, and all I got were automated, mechanical replies. Please refer to my screenshots. As a hotel, they showed no concern for their customers and provided no keys or necessary check-in instructions for late arrivals. I was left out in the cold overnight. The next day, when I applied for a refund, I could only communicate through slow, unresponsive app messages. No any real people can talk or came forward to resolve the issue. You can see from their responses how arrogant and unreasonable their attitude was. As a business, they lacked even basic courtesy. I have reason to believe that they simply posted fake property information, scammed customers for payments, and used robotic, fake replies. Until now, the hotel has neither refunded me nor offered a basic apology. I have already filed a complaint with Booking.com, and the matter is still pending. I lost money, my plans were disrupted, and I was deceived. I’m sharing my painful experience here, hoping that others won’t fall for the same scam! This is a scammer hotel. Don’t book.

Great location and plenty of shops

“Disappointed”

Very little Broken blind, toilet roll holder, tv, limited cities and plates. Cooking implements old, dirty and insufficient. Sofa was absolutely disgusting.

“Do yourself a favour & keep looking for another property”

Nothing

I wasn’t told about bond payments prior to booking until check in time. Reception don’t answer calls when asked about bond repayment they say it can take up to 7 to 14 business days pending cleaning for refund and calling them they don’t answer yet they were somehow rushing me to check out saying the earlier I check out the earlier the cleaner comes. How does it take 14 business days to clean up?

The room and the bathroom was clean

“Disappointing”

The view from the room was great

Comfortable and conveniently close to where we needed to be for a few days. Thank you.

The stay was OK. Although I stayed for 3 weeks and no cleaning was done. The location was good. The worst experience I had was with the owner, who was so particular about taking the security deposit of AUD 300 and would not let me in unless I pay the amount. However while refunding they took 20 days after multiple follow ups the refund was made. Very unprofessional.

Location

It was really very bad experience, when I reached there first night the bed was broken, I informed the host she didn’t care n after that I went to another hotel because the bed was broken and the other day when I came back I realised the door of the balcony was broken and I have a Autistic kid and I informed the host she didn’t do anything and my son went in the balcony while I was in the bathroom and he injured himself until I came out after that I moved straight away from the apartment, my son nearly harm himself because I was staying on the 24 level and it was very dangerous with the broken door locked now I’m going to sue the host