The location was excellent, everything was very clean, and the room itself was beautiful. On the first night, we were given a suite with a view that did not fully meet our expectations, but the next day the hotel kindly changed our room, which we really appreciated. La Padrona, located inside the hotel, is one of my favorite restaurants in Boston, and the Long Bar is also a very beautiful place, especially with its terrace atmosphere. Overall, we had a wonderful stay. Out of all the five-star hotels in Boston, Raffles is the one I would choose again.

“Comfortable, convenient, great amenities”

I loved the service, amenities, variety of restaurant options and the size of the room and bathroom.

However, I want to be fair and mention the one truly memorable experience we had. One evening around 8 pm, we decided to order coffee with milk to the room. We were not even sure it would be possible, but we tried. A very kind woman arrived, with her hair covered, delivering our coffees with a genuine smile and an impeccable service attitude. She made sure everything was perfect for us and was discreet, warm, and truly professional. In those few minutes I understood something very clearly: The difference between a terrible experience and an extraordinary one often lies in a single person who truly understands what service means. The following day we ordered coffee again, and she returned with the same calm, respectful, and wonderful attitude. Those small moments were the only times during our stay when we truly felt the level of service one expects from a hotel like this.

“Comfortable and pleasant”

Great location

Beautiful rooms and facilities. Loved the Long Room. Ate at La Padrona - it was incredible

excellent service and wonderful breakfast .

“Best hotel in Boston.”

Location. Doormen. Butler service. Room. Housekeeping. Room service.

“Best hotel in USA”

Excellent location welcomed by warm greeters. Best in class butler Michael and Rory served thru out with heart. Esp Michael who troubleshooted my IT connection. Room Service cooking soup that warmed my stomach.

excellent service and wonderful breakfast .

“Best hotel in Boston.”

Location. Doormen. Butler service. Room. Housekeeping. Room service.

“Best hotel in USA”

Excellent location welcomed by warm greeters. Best in class butler Michael and Rory served thru out with heart. Esp Michael who troubleshooted my IT connection. Room Service cooking soup that warmed my stomach.

“Perfect”

Great location, great service, beautiful hotel

Cozy and new. Great style

“Nice hotel very expensive terrible breakfast - they didn’t have bacon , very unusual”

Convenient location, comfortable bedroom and bathroom

The best hotel in Boston for sure.

Raffles is hands down the best hotel in Boston and one of the best (if not the best) hotels in the USA. Everything is top level frmo service to amenities. And their lounge with a terrace and city view is the best

“Perfect. When you stay in Boston choose the Raffles.”

Everything was superb. The staff, the breakfast on the terrace, our diner in the Portuguese restaurant, coctails at the Long Bar. The concierge was great as well, in service and communiation by whatsapp. When we left we were asked what could be improved and we could not come up with one single thing. Excellent.

Decor and friendly

“overall excellent”

The breakfast was pre-fab. meaning that I expected something fresher, less processed and better quality ingredients.

“Very comfortable but very pricey”

The hotel is lovely, but not especially more so than other five star hotels in Boston like the harbor hotel or mandarin oriental.