Terrible Experience – Left Stranded with Family Despite Prepaid Booking We booked this Hilton-managed hotel in Bethlehem through Booking.com well in advance and prepaid for our stay. After a long-haul flight from London to New York, we drove straight to Bethlehem the same day, exhausted but relieved to finally reach the hotel, only to be told they had no room for us. We were traveling as a family — myself, my wife, and our two young daughters (ages 7 and 3). Despite having a confirmed, fully paid reservation, the hotel staff claimed they were fully booked and couldn’t accommodate us. No real apology, no alternative arrangements — just a vague promise that we “might” get a refund. We were left in a completely avoidable, stressful situation late at night with two small children after hours of international travel. We had to urgently search for another hotel and pay out of pocket for last-minute accommodation. This experience was absolutely unacceptable. Booking.com should not host hotels that fail to honor prepaid bookings, and Hilton should be ashamed to have its name attached to this level of service and mismanagement. Travelers beware: if you book here, be prepared to be left out in the cold — even if you’ve already paid.

“The hotel is not bad, good breakfasts, there is a swimming pool. If you are unlucky with your neighbors, you will not be”

Large spacious rooms, clean room, excellent breakfast.

“Overall very good stay”

The breakfast is ok nothing special, but the hotel is always clean and very professional and friendly staff

front staff was great, place was clean enough, needs some updating b ut ok. easy to park, ammeneties were good

“See you in November as I have a reservation for Nov 11”

The room size

“Avoid that Hotel.”

Kind and friendly staff.