“Bad”

Bad

Everything was nice

I had reserved a room for 2 nights with separated beds,and paid €400, which was expensive compared to many other hotels located even in the city center. I asked about this more than three times at different moments, and every single time I was reassured that my reservation included a room with separate beds. When I arrived, I was very frustrated to discover that the room only had a portable double bed that could be separated into two parts, with wheels underneath, making it unstable and uncomfortable. This was absolutely not what I expected or what had been confirmed to me multiple times before my stay. What disappointed me even more was the way the situation was handled by the reception staff. Instead of trying to help or offering another solution, they simply said that this was the only type of bed they had available. I did not pay for an uncomfortable portable bed and unnecessary stress after repeatedly trying to avoid exactly this situation in advance.

“Comfortable hotel but a bit far from the city center”

The room is nice and comfortable. It has everything you need, you can make tea or coffee in the room. The neighbourhood is pretty calm and there is a nice Italian restaurant nearby. Also, the breakfasts are tasty.

A lovely boutique hotel which suited my friend and I perfectly 😁.

“Great stay, thank you for wonderful atmosphere”

A very nice hotel! Thank you so much for the wonderful atmosphere during breakfast—a special thank you to the lady from Moldova (if I remember correctly). Warm regards from us and our little Iga.

Breeakfast was great

“Overall it is a good Hotel to stay - this was our 4th time stay!”

What we liked? This was our 4th time stay in this hotel (4 nights). We like the hotel very much in general, i.e. staff, breakfast, location and cleanliness. Moreover this time I must mention that there was a Receptionist (I think her name is Joice) who was exceptionally service minded and helpful from every corner! For example, during our previous stays there was no Receptionist has ever told us about Leonardo Club membership so we did not know about it at all. We always used the Bar every night but never benefitted the discount (breakfast we always paid with the room)! This time, the moment we booked the hotel, Joice informed us about it saying we can use the membership for getting discount on food, bar and even room booking (if doing on hotel website), that was very impressed, and she can help us in joining after we arrived! Though we found all other Receptionists during previous stays & this time were kind but did not find as service minded-so not only about membership but if we ask something simple like about a location, or opening hours (due to Easter), they just washed their hands of giving answers like I don't know, which we were surprised! But, anything we asked from Joice she went beyond her limit, found details on the net and provided everything she could-this is called service minded & guest service in the hospitality industry! I myself have worked in a few 5 star hotels, so I know what is to be in the hospitality service! So, truly Joice is an asset to the Leonardo Boutiqe hotel, and we wish her all the best! Breakfast-we like the breakfast at the hotel, that is one of the reasons we booked for the 4th time. Location-we also like the location & the area (though not many restaurants close by) - we like the area though we have to walk 10 mts. for the U bahn, and have just 1 restaurant close to the hotel. Most importantly we can find free Parking in the area, which is 1 big reason to choose!

“Wonderful and relaxing.”

The receptionists are very kind and helpful. The location is awesome and well-situated.

“Absolutely reccomended for weekend in Berlin.”

Great value to decent price! Very tasty breakfast with wide selection of fresh products. Free parking in front of hotel.

“One of the best hotel to recommend”

Easy to get transport from the hotel

“Will definitely recommend. Quite a way from the centre of Berlin. But suited me fine.”

Did not require breakfast. Friendly staff . As a frequent traveller was upgraded. This was great.

Sherbimi ishte ne nivel,vetem pak patem problem me parkingun e vetures dhe u desht me e parku ne ruge. Porë përgjithsi mire.

“The gentleman on the front desk “Ali “Sigar” was fantastic. Very helpful and accomodating! He is a great asset to the ho”

Pretty much everything!

It was clean, quite ,easy to access and i received the value of my money

The room

I have to recomend Ali, the receptionist. He was super nice, took garate care, helped so much and you should appriciate him

“A very poor hotel”

Unfortunately, my stay at this hotel was very disappointing. The heating in my room did not work, and despite reporting it, no one came to fix it. The cleanliness was completely unacceptable. The bed sheets had visible BLOOD STAINS on them. When I informed the staff, they said they would come to change them, but after waiting over half an hour, no one arrived and I had to call again. When staff finally came, they left the clean sheets expecting me to change the sheets! I had to call them again to come and remove the dirty sheets and remake the bed with the clean sheets. Additionally, the hotel stated that shower gel was provided, but the dispenser in the shower was completely empty. Overall, the lack of cleanliness, poor communication, and slow response from staff made this a very uncomfortable stay. I would not recommend this hotel based on my experience.

The location and the gotel

Excellent breakfast Clean room