Hotel New Tsuruta
Kitahama 1-14-15
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Why people book this hotel
“The staff were very helpful”
“The staff were incredibly helpful and the room size very good”
“The location was very convenient”
“The location and parking were what we wanted for our 1 night”
“Big room with big window and balcony”
“Great spacious room Great breakfast”
“The onsen was lovely and an interesting breakfast buffet with a lot of choice”
“Breakfast was great”
“Public onsen available, included in the price”
“Good price-quality ratio”
“Spacious and clean room and facilities nicely maintained”
“Room is clean and big with all sorts of amenities”
Overview
Offering sweeping ocean views from its hot spring baths on the top floor, Hotel New Tsuruta offers massage treatments and Japanese-style and Western rooms. Free Wi-Fi is provided at the lobby and all rooms. The New Tsuruta Hotel is only a few steps from the downtown area, and an 8-minute walk from JR Beppu Train Station. The Umitamago Aquarium is around a 10-minute drive, and the hot springs of Jigoku Meguri a 15-minute drive. Guests at Tsuruta New Hotel can unwind in a soothing indoor or outdoor public hot spring bath, or relax with a massage in the massage parlor or in their room. The concierge can recommend sightseeing spots. Other facilities include a 24-hour reception, a shop and drinks vending machines. Rooms feature a tatami (woven-straw) floor and traditional futon bedding, or carpeting on the floor with beds. Some are fitted with an attached bathroom, a fridge and air conditioning. Yukata robes and toiletries are provided. The New Tsuruta caters either a buffet breakfast or a set breakfast meal. For dinner it serves a kaiseki traditional multi-course meal, featuring seasonal dishes. All meals are served at the dining room.
Traveller reviews
Mihoko
solo_traveller
May 31, 2026
The staff were very helpful. The location was very convenient. It is near the train station and the bus centers.
Aston Ng.
solo_traveller
May 27, 2026
Love it.
Martin_HH
solo_traveller
May 20, 2026
“Good value”
Big room with big window and balcony. They have big lockers where you can store your luggage. Public onsen available, included in the price.
Hilary
couple
May 19, 2026
“Perfect for a night stop over with helpful staff”
The location and parking were what we wanted for our 1 night. The staff were incredibly helpful and the room size very good. The onsen was lovely and an interesting breakfast buffet with a lot of choice
Yasmin
couple
April 24, 2026
Good location
Panchita
family_with_children
April 22, 2026
Breakfast was great. Staffs were so nice.
Yeewah
solo_traveller
April 13, 2026
“Much exceeded expectations”
Good price-quality ratio. Staff is friendly with great smile and good customer service. Spacious and clean room and facilities nicely maintained. Good view for sea-facing room with stunning sunrise. Onsen is a great surprise and bonus with a 4-star service standard at a 2-star price and free breakfast. Great location adjacent to Bus Terminus and nearby eateries. Highly recommended and will be back!
William
family_with_children
April 9, 2026
The staff were very polite and helpful. The breakfast very good with lots of local food to choose from. Having onsen in the hotel was a real treat.
Sam
family_with_children
April 7, 2026
“Very disappointed about the state of the room”
The breakfast was good and with a lot of choice and variety
Michael
extended_group
April 1, 2026
Location is very convienent to get around
YehHan
family_with_children
March 25, 2026
“Perfect hotel that tick all the boxes”
Good onsen bath. Good location, good breakfast at the hotel. Room is clean and big with all sorts of amenities. Staffs are friendly and helpful. Overall a perfect hotel
Antonius
solo_traveller
March 18, 2026
Great spacious room Great breakfast
CHUN KWONG
family_with_children
March 1, 2026
“It is an exceptional service provided by Mr. Takemoto.”
It is an exceptional service provided by Mr. Takemoto. During my stay, Mr. Takemoto impressed me with his outstanding professionalism and polite demeanor. He went above and beyond to provide warm and proactive assistance when I encountered a challenge, resolving it with impressive efficiency. His "guest-first" attitude is a true credit to your hotel. I hope his excellence will be formally recognized, and I look forward to experiencing such high-quality service again in the future.
Margareta
solo_traveller
February 19, 2026
“A good hotel that needs some extra care and renovation.”
The hotel had a good view over the Bay Area and was close enough to the station and stores. The room was spacious and the Japanese style bed comfortable. The staff were extremely helpful when I had a health problem.
Judy
solo_traveller
February 15, 2026
“Good value for a weekend in Beppu”
Good location close to waterfront and shops and restaurants. Easy parking. Very large room. Excellent value for money with friendly staff.
Lynne
family_with_children
January 30, 2026
Everything was great.
casey
couple
January 19, 2026
“Very good”
The bus connection to tourist spots
Aston
extended_group
January 3, 2026
Superb location
Francis
couple
December 30, 2025
“Lovely hotel with great facilities”
Nice tatami room, nice futon, nice view. Nice onsen. Wide range of breakfast.
Gayle
extended_group
December 26, 2025
“Enjoyable stay, great location!”
The staff were friendly, helpful. Compliments to Koji san for taking the initiative to come to our room and making effort to fix our wifi on our 2nd day of stay. Breakfast was nice.
Facilities
Activities
Massage
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Kid meals, Kid-friendly buffet, Breakfast options
General
Heating, Non-smoking rooms, Family rooms, Lift, Safety deposit box, WiFi available in all areas, Non-smoking throughout, Air conditioning, Designated smoking area
Internet
Internet services, WiFi, Free WiFi
Physical distancing
Cashless payment available, Physical distancing rules followed
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities
Services
24-hour front desk, Private check-in/check-out, Vending machine (drinks), Luggage storage
Economy Japanese-Style Room with Shared Bathroom - Non-Smoking - 3F-4F (28㎡)
The family room features air conditioning, tatami, as well as a shared bathroom boasting a bidet and a hairdryer. The family room offers a wardrobe, a safe deposit box, an electric kettle, yukata, as well as a flat-screen TV. The unit has 5 futons.
Large Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - (55㎡)
More spacious room featuring a tatami (woven-straw) floor and a low table with seating cushions. Guests sleep in traditional futon bedding. It comes with an attached bathroom, a fridge and air conditioning, while yukata robes and toiletries are provided.
large Japanese-Style Room with Shared Bathroom - Non-Smoking - (50㎡)
The spacious family room offers air conditioning, tatami, as well as a shared bathroom featuring a shower and a bidet. The family room features a wardrobe, a safe deposit box, an electric kettle, yukata and a flat-screen TV. The unit offers 10 futons.
Run of House
The unit has 4 futons.
Twin Room with Bathtub - Non-Smoking - 6F-7F (28㎡)
Carpeted room featuring a bed, an attached bathroom and a fridge. Air conditioning, yukata robes and toiletries are provided.
Casual Japanese-Style Room with Beppu Bay View with Shower - Non-Smoking - 3F-5F (28㎡)
The hot tub is a top feature of this quadruple room. The quadruple room features air conditioning, tatami, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 4 futons.
Economy Japanese-Style Room with Bathtub - Non-Smoking - 3F-5F (28㎡)
Room featuring a tatami (woven-straw) floor and a low table with seating cushions. Guests sleep in traditional futon bedding. It comes with an attached bathroom, a fridge and air conditioning, while yukata robes and toiletries are provided.
Premium Modern Japanese-Style Room Non-smoking 7th Floor 48㎡
This suite's standout feature is the hot tub. This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, tatami, a seating area, a wardrobe as well as sea views. The unit has 3 futons.
Standard Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - 5F-6F (28㎡)
This suite features a hot tub. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV, tatami, a seating area, a wardrobe as well as sea views. The unit has 4 futons.
Hotel Policies
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