The hotel was extremely clean, and the staff were very cooperative. I would like to especially commend the front desk staff member, Riam, for her respectful, courteous, and professional attitude

Every thing was great thanks to samer abd kalik and Hossian in the cafe and all reception guys

“The hotel is good but they have to solve the noise issue in rooms”

Very Clean, Good staff

Riam have good service

“Nice stay”

The hotels is clean and the personnel is very kind and friendly. Especially Riam from the reception and her colleague from the night shift. The breakfast is abundant and fresh! The room was very clean.

100% satisfaction

Staff and Restaurant

“Nice hotel but payment process is not online and not match with Booking rules.”

The receiption guy gave me 2 hours to stay after check out time because my flight is in evening. Thank you!

Dear Booking.com Support Team, My name is Nashwan Hasan, and I’m writing to report a serious issue we experienced with Shahen Hotel in Baghdad, which we booked through your platform. We were a group of 9 people, visiting the city for an important football match. We had a confirmed reservation at this hotel via Booking.com. However, when we arrived to check in, the hotel staff were extremely disrespectful. They began saying bad words to us and suddenly demanded more money, even though we had a confirmed reservation with the agreed price. It was clear they were trying to exploit us, possibly because they thought we were wealthy tourists. Due to their aggressive and unprofessional behavior, we felt unsafe and decided to leave the hotel immediately. As a result, we had nowhere to sleep that night and the experience severely impacted our trip. I strongly believe this hotel is violating Booking.com’s standards and damaging the trust of customers. I request that you please investigate this property and consider removing Shahen Hotel from your platform to prevent others from experiencing the same mistreatment. Please let me know if you need my reservation number or additional details. Best regards, Nashwan Hasan

“Nice hotel with some issues if you are willing to tolerate”

The Hotel was nice, helpfull and king staff, nice facilities gym and pool, nice breakfast, very proper, safe and central area.

Not 5 star definitely

“Convenient but needs a lot of improvement esp on customer service !”

The hotel’s location is great. The bed, pillows, and shower are comfortable. The breakfast is good and rich in a variety of foods. The restaurant waiters and porter staff were good and helpful.

“I enjoyed it, I will rate 7/10”

I loved the room, clean and big, cute mini bar, but the view of the room not much it’s Iraq street anyway

It’s too expensive

great

“Good place for Comfortable stay”

Location is good. Breakfast very arabic.....could have more choices.....staff too helpful ambiance good, room nicely appointed. Will certainly visit again.

“Beautiful hotel with a great location.”

Great staff, clean rooms.

“I like here”

Reception and service was much better then other places

“extremely satisfied and delighted would love to stay there again.”

firstly the hotel staff were very polite, helping, well mannered and gave a homely feeling. The hotel was extremely clean and room service was done routinely everyday, facilities were very good, everything was new and hygiene standards were very high. Morning breakfast was good.

“Definitely would come back to stay if I visit Iraq.”

Everything from the room (very clean, quiet and great AC), breakfast ( great quality and choices), location( very nice area), to the super friendly staff and how they went out their way to take care of all our needs. A big thank you for all the management and staff and wish them all the best.