“Good value in Bacalar”

Goed bed and airco, nice pool, lots of space, free parking, staff was friendly and helpful. There was a fridge missing in my room and upon asking they went to fetch one straight away.

The shower was awful with too little water to wash your hair and the whole bathroom smelled like urine. Even the toilet didn’t work when we arrived and we had to get it fixed, but it still didn’t work well.

Location. Near cheap food restaurants. 15 minute walk to downtown bacalar.

“OK-ish if you just need to sleep.”

I could sleep.

Property was good looking from outside but the room was dirty. Bathroom was full of mold. When I spoke to staff they didn’t offer to clean the room nor give us something better so we had to stay some where else

“Loved the space! Beautiful spacious room, incredibly helpful staff and close enough to everything!”

The staff were outstanding! So friendly and helpful. The room was spacious and the bed was very comfortable. Also only 15 minutes walking to either downtown/the lagoon or to the ADO bus

“don’t stay here”

really disappointing stay. the bathroom smelled like sewage, there is no in between cleaning, I was up all night because the ringtone of the front office employee kept going off and it was below our bedroom, we only had cold showers etc

“fantastic place”

so clean and tidy was a beautiful place to stay we had a fantastic time

Not sure why there are bad reviews. The staff were great, the apartment was spacious and kitchen had all the equipment needed. Everything is within a 15 minute walk.

The receptionist was very kind.

“Terrible, do not stay here”

The location was not walking distance to the lake, it was noisy, room smelt damp, no warm water. Our tap in the bathroom didn't work. The walla ran from the air conditioner. It was very grim, not worth the amount they charge at all.

“A comfortable retreat after a day of excursions.”

I appreciated that each individual room was arranged like a studio, with easy access to a mini fridge for storage of snacks and beverages. The Family Suite with two bedrooms was amazing-- and the sofa was incredibly comfortable-- perfect for relaxing after a long day of excursions. The AC units all worked perfectly. The showers worked well with good pressure. The housekeepers are attentive and the reception desk as well, including offering water to refill our water bottles. It's just a short 40 peso ride from the town plaza and that's much better than the uphill walk! My family really enjoyed gathering in the pool to relax after dinner in town.

“Great base for Bacalar”

The apartments were lovely and spacious.

The room was clean and everything was there, stuff was very very helpful

“Guys that's not fair”

Staff is very nice and helpful

“Perfect stay in Bacalar”

Good location, beautiful hotel with nice design in the rooms ( simple and clean ). They clean the room when you ask for it and provide new towels. Location is good near good restaurants. We loved Bacalar it was our favorite place of whole mexico. Not too much tourists, authentic, beautiful paradis lake and nice prices in restaurants because in tulum or isla holbox its something else. This hotel had the best beds out of all the hotels we have been. We have two girls and the played a lot in the nice pool. We absolutely loved the place and the price is also very good when you consider what you get. Maybe only add a blowdryer. Thank you mayanah wish we could have stayed longer.

Very Good Service 🙂

Great facilities and staff are super accommodating/helpful

“My stay was ruined by noisy guests with children that kept on dragging the furnitures in the middle of the night. Place”

Near to ADO bus and very friendly reception staff.

“Not value for money”

None