Casa Umay
Avenida 5 entre calle 22 y 24, Bacalar, Mexico
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Why people book this hotel
“We loved how central it was & close to everything”
“Perfect location, beautiful garden and nice outside kitchen”
“The bed was very comfortable, soft bedding”
“The room was large, airy and nicely furnished”
“Santiago met us and was really welcoming and friendly”
“Right in the centre of town The garden outlook The staff are nice and helpful Be…”
“Room cleaning preferences could easily be indicated by hanging a sign on the doo…”
“Clean, friendly , chilled”
“Great value for money”
“It’s a beautiful space with gorgeous rooms and very affordable”
“Parking on the road”
Overview
Situated in Bacalar in the Quintana Roo region, Casa Umay offers accommodation with access to a public bath. This guest house features air-conditioned accommodation with a patio. The property offers bike hire and features a garden and year-round outdoor pool. At the guest house, the units are fitted with a outdoor furniture. Featuring a private bathroom with a shower and free toiletries, units at the guest house also boast free WiFi. At the guest house, every unit comes with bed linen and towels. At the guest house, the restaurant is open for dinner and lunch and specialises in Italian cuisine. Sightseeing tours are available around the property. Barbecue facilities are provided. The nearest airport is Chetumal International Airport, 34 km from Casa Umay.
Traveller reviews
Marie
couple
March 29, 2026
“Good option close to everything”
The bed was very comfortable, soft bedding. The shower had pressure with plenty of hot water. The hammock area is enjoyable and the fruit trees are gorgeous. The communal kitchen is a nice feature. Close to the center yet very quiet. I slept so well at Casa Umay. Awesome restaurant attached to the small hotel and they offered a welcome drink.
Jayne
couple
March 27, 2026
“Fab”
We only stayed one night as a stop over at Casa Umay on our way to Belize but it was great. We loved how central it was & close to everything. Santiago met us and was really welcoming and friendly . The room was large, airy and nicely furnished . Bed was super comfy too. There was a shared kitchen which we found really handy for making stuff to take with us the next day. Would def recommend as a great and welcoming stay.
Eva
couple
March 12, 2026
We had an amazing stay at Casa Umay. Santiago and his family were very kind and welcoming. Perfect location, beautiful garden and nice outside kitchen. The beds were amazing! Would totally recommend, we really liked our stay!
perdita
solo_traveller
February 13, 2026
“Great location, went for 6 am paddle with Vivetour at Pepito, very close.”
At the back of my favourite restaurant and dead centre in town! Cool owner. Cute garden and kitchen set up.
Seabright Propriedades
couple
February 2, 2026
The location. Right in the centre of town The garden outlook The staff are nice and helpful Beds are big and comfortable Rooms are a good size
Nina
couple
February 1, 2026
Great location, lovely room and big bed. Santiago was so friendly and a great host. Would highly recommend.
David
couple
January 12, 2026
We really liked the location, the helpful staff, and the kitchen. The pool was small but perfect for our 4-year-old, as he could stand everywhere in the pool. We also appreciated the free welcome drink. Room cleaning preferences could easily be indicated by hanging a sign on the door handle. Although laundry service is normally not offered, an exception was kindly made for us, thank you, Santiago! (We stayed in rooms 1, 2, and 4.)
Renzo
couple
November 17, 2025
“Be careful. There is a lot of mold in the room. Besides that a nice accomodation.”
The location was very central. Although some noise from a close bar were a bit annoying.
Anton
couple
October 24, 2025
It was perfect. I won't list all the positives because there are too many.
Anonymous ml
couple
May 23, 2025
We stayed 2 nights, the location is very good, in the center but quiet. Parking on the road. Lovely green garden. Communal outdoor kitchen- just be aware, somebody took our beer. Nice basic rooms.
Edona
extended_group
May 20, 2025
“Great location, price, rooms and host! Definitely recommended!”
Great location, just two blocks away from the city centre. The host was very friendly and helpful. Kitchen outside with all the amenities you need. Spacious rooms and nice hot shower. Would definitely come back!
stauzz
couple
April 3, 2025
Santiago was a great host, helpful and nice! The facility is lovely, well maintained, we used the garden and the communal kitchen, also perfect for socializing. It is a short walk from the central square, but to find the best restaurant you don't have to go out, in fact there is a restaurant on the property in which we had the best dinner of the vacation
Helen
solo_traveller
March 29, 2025
“Felt like home”
Loved everything about Casa Umay . Clean, friendly , chilled .
Melissa
solo_traveller
March 29, 2025
“Relaxed and affordable place to stay in Bacalar”
This place is great. Santiago was very friendly and helpful at checkin. The vibe is really chill and I found it to be very cozy. It had everything I needed for my stay in Bacalar
Hannah
extended_group
March 5, 2025
“100% recommend as a place to stay in Bacalar”
Santiago was extremely helpful, warm, and accommodating - we felt very at home. The room had a big comfortable bed and was decorated very nicely, plus there is use of a communal kitchen with free water. The location is amazing and in a beautiful setting.
Klavs
couple
February 11, 2025
You enter through this cool restaurant and it’s like the inner courtyard of it. Great value for money!
MUIR
couple
January 28, 2025
“Very friendly manager, very present and knowledgeable at a comfy and clean, well-located hotel.”
The camaderie with other guests in the outdoor kitchen area, the two hamacs hung near our room, the comfy king bed, the location two block from the zócalo.
Molly
solo_traveller
January 17, 2025
“It’s a beautiful space with gorgeous rooms and very affordable. Also the restaurant is delicious.”
It’s a beautiful space with gorgeous rooms and very affordable. Also the restaurant is delicious.
Dee
couple
December 14, 2024
“So many things to like but the smell was bad...”
The accommodation is located at the back of a restaurant and It's very close to the Zocalo so perfect for a cheaper stay in Bacalar, but it's at least 30 mins walk from the lagoon clubs. We actually found this worked well for us as we had more choice for food and bars in the evening time. The space felt secure and the outdoor area was really pretty with hammocks and nice to hang out in. The kitchen is well equipped. The towels and bed linen were good but we needed to ask for an extra blanket as the ones provided were too small. There is no reception so all communication is done via Booking or WhatsApp, which wasn't really an issue as they are very responsive.
Alistair
couple
June 14, 2024
“Little gem in the centre of Bacalar”
Great quality for money Clean spacious basic room that suited our needs Santiago was a legend, friendly and approachable Great location could walk to all the best restaurants bars and lagoon.
Facilities
Activities
Massage, Public Bath
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Restaurant
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered
General
WiFi available in all areas, Non-smoking rooms, Air conditioning, Designated smoking area
Internet
WiFi, Free WiFi, Internet services
Kitchen
Shared kitchen
Outdoors
Outdoor furniture, BBQ facilities, Garden, Outdoor pool, Outdoor pool (all year)
Physical distancing
Contactless check-in/check-out, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Swimming pool, Plunge pool
Safety & security
Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, First aid kit available
Self check-in
Lockbox key collection at the property
Services
Concierge service, Private check-in/check-out, Tour desk, Luggage storage, Express check-in/check-out, Room service
Family Suite
The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite has air conditioning, a patio and garden views. The unit offers 2 beds.
King Suite
The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite has air conditioning, a patio and garden views. The unit offers 1 bed.
King Suite
The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Among the room amenities are air conditioning, a wardrobe, a barbecue as well as a patio and garden views. The unit offers 1 bed.
King Suite
This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Among the room amenities are air conditioning, a wardrobe, a barbecue as well as a patio and garden views. The unit offers 1 bed.
King Suite
The suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite features air conditioning, a barbecue, as well as a patio and outdoor furniture. The unit has 1 bed.
King Suite
The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite has air conditioning, a patio and garden views. The unit offers 1 bed.
Hotel Policies
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