NEOS HOTEL
Kabanbay Batyra Prospekt 45/1
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Why people book this hotel
“It’s absolutely new hotel, everything modern and clean”
“Clean, great location, great food, amazing staff 👍”
“The staff is super professional, thoughtful and gentle”
“Cozy rooms, amazing service and delicious breakfast”
“Big room with high ceilings, very stylish, warm floor”
“Quite comfortable location, very clean rooms, all furniture and facilities are n…”
“Really good location in Astana (Kazakstan) and a really great room for us in the…”
“Comfy bed and shower, located near Botanical Garden”
“The breakfast is very good”
“Great buffet breakfast including local specialties”
Overview
Located in Astana, 3.2 km from Expo 2017 Astana, NEOS HOTEL provides accommodation with a fitness centre, free private parking, a garden and a terrace. Each accommodation at the 4-star hotel has city views, and guests can enjoy access to a restaurant and to a bar. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms with a desk, a kettle, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At NEOS HOTEL every room is equipped with bed linen and towels. A buffet, continental or halal breakfast can be enjoyed at the property. The accommodation offers a sauna. Guests at NEOS HOTEL will be able to enjoy activities in and around Astana, like hiking. Popular points of interest near the hotel include Alau Ice Palace, Saryarka Velodrome and Astana Arena. The nearest airport is Nursultan Nazarbayev International Airport, 11 km from NEOS HOTEL.
Traveller reviews
Elmira
solo_traveller
March 26, 2026
The staff is super professional, thoughtful and gentle. The breakfast is very good. As well as the the restaurant in itself.
Dimitrios Tomaras
extended_group
December 13, 2025
“Really good experience”
Really good location in Astana (Kazakstan) and a really great room for us in there.
Mark
solo_traveller
August 29, 2025
“It’s fine”
Comfy bed and shower, located near Botanical Garden.
Jan
solo_traveller
August 25, 2025
“A lovely new hotel in a central location adjacent to the botanical gardens.”
Great buffet breakfast including local specialties. Plenty of choice and very fresh.
Anton
solo_traveller
June 23, 2025
Cozy rooms, amazing service and delicious breakfast.
Luis
solo_traveller
June 19, 2025
“Never again”
The air conditioning doesn’t work, this is the second time to me, and other guests complain. They are more concerned at the check out if you consumed some mini bar.
Natalia
solo_traveller
March 8, 2025
“Excellent hotel”
It’s absolutely new hotel, everything modern and clean. Big room with high ceilings, very stylish, warm floor. All essentials are provided. Staff were very friendly and helpful. I will definitely come back.
BB
solo_traveller
January 24, 2025
“Always perfect option to stay”
Nice and modern hotel with perfect location.
Dmitry
solo_traveller
December 23, 2024
Clean, great location, great food, amazing staff 👍
Viktor
solo_traveller
October 22, 2024
“Comfortable stay for a work trip”
Quite comfortable location, very clean rooms, all furniture and facilities are new. Very helpful staff
Serhan
solo_traveller
October 12, 2024
“Do not stay at this property. Hotel management is very poor. Internet does not work. Waste of money.”
It was clean. Receptionists, cleaners and staff serving breakfast are friendly and polite.
Nicki
solo_traveller
October 11, 2024
Great hotel with very friendly and helpful staff. Room was large, spotlessly clean and had a very comfortable bed. Excellent breakfast, hot meal options changed daily.
Mariam
extended_group
September 28, 2024
“Excellent”
Th hotel is new and looks great inside. The rooms are spotlessly clean with good views of the city, the beds are very comfortable and the staff attends to your requests promptly even though they don't speak English fluently. I was very satisfied with this homeland will stay there again in future. The restaurant attached to the hotel is a good one too. It was a bit cold in the rooms but that is because the permission to turn the heaters on is not inter hands but the city has to give the permission for it. I was there during the month of September so it was too early for the city to permit the use of heaters. How ever I talked with the hotel and they brought us space heaters which was very helpful.
Daria
solo_traveller
September 23, 2024
Nice hotel, very clean and comfortable. Location is ok, several minutes drive from the city center by taxi.
Susan
solo_traveller
September 17, 2024
“Ticked all the boxes. Recommended.”
Clean, convenient
Iuliana
solo_traveller
September 15, 2024
“Overall was a good stay. Friendly stuff and very helpful.”
They don't speak English.
Fabien
solo_traveller
April 23, 2024
“Very nice stay, quiet and clean hotel.”
Professional fitness and sauna available
Akbota
extended_group
April 20, 2024
“Great location, clean room, delicious breakfast, friendship members”
I like the service. Also the breakfast so delicious (like Turkish kahvalti). So clean and the members help me.
Zhаnbolat
couple
March 23, 2024
“Excelent”
Everything was OK!
Zaneta
solo_traveller
February 15, 2024
The smell. Strong perfume of previous guest was still in the room, bathroom.
Facilities
Accessibility
Wheelchair accessible
Activities
Fitness, Fitness classes, Personal trainer, Fitness/spa locker rooms, Sauna, Fitness centre, Games room, Children's playground, Bowling, Hiking, Kids' club, Pub crawls, Stand-up comedy, Movie nights, Walking tours, Bike tours, Themed dinner nights, Tour or class about local culture, Cooking class, Live music/performance, Live sport events (broadcast), Archery
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Indoor play area, Baby safety gates
Food & Drink
Kid meals, Kid-friendly buffet, Snack bar, Breakfast in the room, Restaurant, Bar, Coffee house on site
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
WiFi available in all areas, Bicycle parking, Facilities for disabled guests, Family rooms, Non-smoking rooms, Allergy-free room, Heating, Soundproof rooms, Safety deposit box, Lift, Non-smoking throughout, Air conditioning, Designated smoking area
Internet
Internet services, Free WiFi, WiFi
Outdoors
Garden, Terrace
Parking
Parking, Free parking, Accessible parking, Parking on site, Private parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, 24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Self check-in
Passport/ID information collected online before you arrive, Lockbox key collection at the property
Services
Shuttle service, Daily housekeeping, ATM/cash machine on site, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Airport shuttle (additional charge), Lockers, Express check-in/check-out, Packed lunches, Fax/photocopying, Luggage storage, 24-hour front desk, Room service, Meeting/banquet facilities, Airport shuttle, Laundry, Dry cleaning, Ironing service
Transport
Airport pick up, Airport drop off
Deluxe King Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit has 1 bed.
Standard Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit has 1 bed.
Superior King Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 1 bed.
Standard Twin Room
Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit has 2 beds.
Suite
Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite provides soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Hotel Policies
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