Jumbaktas Astana Hotel
Karasakal Erimbet Street, 65
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Why people book this hotel
“Good location”
“Good location, clean, nice and helpful staff, highly recommend”
“Friendly staff”
“Great location, excellent customer service”
“Nice and clean”
“Comfy and clean”
“Great spa and fitness -but accessible only if you book a more expensive room”
“Very comfortable, large room”
“Excellent breakfast with plenty of choice”
“Breakfast was pretty good”
“Spa was included in the price, but didn’t have time to visit it”
Overview
Free WiFi and luxury interiors are offered at this hotel, situated an 8-minute drive from Astana city centre. Jumbaktas Hotel Astana features spacious rooms with bright and elegant décor. All rooms are air-conditioned and include a flat-screen TV, minibar and private bathroom. Breakfast is available each morning. A selection of Kazakhstani and European dishes are also served. The hotel is a 5-minute walk from Han Shatyr and Sary Arka, 2 shopping and entertainment centres. Guests can also relax with a game of billiards. Shuttles can be arranged to Astana Airport (12 minutes) and Astana Train Station (20 minutes).
Traveller reviews
David T.
solo_traveller
April 20, 2026
Friendly staff
Jaap
couple
January 5, 2026
“Friendly hotel waiting for refurbishment”
Great spa and fitness -but accessible only if you book a more expensive room. Food is nice. Spacious rooms. Comfortable bed. Friendly staff. Good location.
Alexandru
couple
October 21, 2025
Good location, clean, nice and helpful staff, highly recommend
Andrea
couple
September 10, 2025
“Comfortable stay”
Very comfortable, large room. Nice and clean. Excellent breakfast with plenty of choice.
David
solo_traveller
September 9, 2025
Comfy and clean
Allan
solo_traveller
September 3, 2025
“Will be back”
Size and comfort
Alexandra
solo_traveller
July 10, 2025
Charged me twice for my room. Booking isn’t doing anything to solve this issue.
Mustafa
family_with_children
May 26, 2025
“Disappointed”
Nothing much
AhtAl
solo_traveller
April 24, 2025
“With potential to get superb”
silence
Mukhina
family_with_children
October 9, 2024
“Great hotel and spa”
Great location, excellent customer service. There is health and beauty center in the same building, and you can combine your staying with beauty/spa/ health procedures
Güntekin
solo_traveller
July 4, 2024
“Clean hotel with poor Wi-Fi and enough breakfast.”
Rooms are large and spacious
Alexandra
solo_traveller
June 2, 2024
Location is good
Jan
solo_traveller
April 22, 2024
Nice big room. Good location.
Patrick Jung MM
solo_traveller
November 18, 2023
They arranged a early check-in on short notice
Muugii
couple
October 9, 2023
Thanks
Askar
family_with_children
July 11, 2023
Breakfast was pretty good
Andrei
solo_traveller
June 27, 2023
Old soviet-style interior: high ceilings, huge rooms and corridors, old-style restaurant. Very good breakfasts, very professional staff, all the facilities are present. Rooms are clean and big. The view from the room is very good. The location of the building is perfect - very close to all the city's landmarks.
Danial
solo_traveller
May 20, 2023
Everything was clean and tidy, very good 👍🏼
Diane
solo_traveller
April 17, 2023
“Wonderful, wonderful staff.”
I got to breakfast late, and what was left was not very appealing. Go earlier, when things are still hot and plentiful. Waitstaff at breakfast was very helpful.
Zulyar
solo_traveller
November 8, 2021
“overall nice hotel. location is good.”
location is good. Spa was included in the price, but didn’t have time to visit it.
Facilities
Activities
Sauna, Fitness centre, Solarium, Spa and wellness centre, Massage, Billiards, Hot tub/Jacuzzi, Hammam, Indoor pool, Indoor pool (all year), Beauty Services, Facial treatments, Make up services, Hair treatments, Manicure, Pedicure, Hair cut, Hair styling, Body treatments, Body scrub, Spa facilities, Steam room, Fitness, Fitness/spa locker rooms, Tour or class about local culture, Live music/performance
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Breakfast options, Special diet menus (on request), Breakfast in the room, Restaurant, Bar
Food & drink safety
Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation
General
Non-smoking rooms, Family rooms, Safety deposit box, Non-smoking throughout, Air conditioning, Designated smoking area, Lift, Heating, Soundproof rooms, WiFi available in all areas, Allergy-free room
Internet
WiFi, Free WiFi, Internet services
Parking
Free parking, Parking, Parking on site, Private parking, Street parking, Accessible parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Pool/beach towels, Sun loungers or beach chairs, Swimming Pool
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Airport shuttle (additional charge), Lockers, Shared lounge/TV area, Daily housekeeping, Shuttle service, Ironing service, Airport shuttle, Business centre, Laundry, Barber/beauty shop, 24-hour front desk, Room service, Meeting/banquet facilities, Private check-in/check-out, Shuttle service (additional charge), Fax/photocopying, Luggage storage
Transport
Airport pick up, Airport drop off
Presidential Suite
This apartment has a terrace, dining room, 3 bathrooms, sauna, massage room and living room. Guests can visit the spa centre with a sauna, swimming pool and a fitness centre.
Family Room
Please note that SPA facilities for 2 guests are offered for free.
Business Double Room with Gym Access
This room offers working and seating areas. Guests can visit the spa centre with a sauna, swimming pool and a fitness centre.
Standard Room
This double room has a bathrobe, electric kettle and cable TV. SPA centre access is available at surcharge.
Superior Double Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Standard Twin Room
This room has a seating area and a minibar. SPA centre access is available at surcharge.
Suite
Air-conditioned suite with seating and working areas. This room features a seating area. Guests can visit the spa centre with a sauna, swimming pool and a fitness centre.
Hotel Policies
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